Great
Based on 806 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Founded in 2013, Ulike is a global beauty technology company specializing in at-home IPL hair removal devices. With more than 4 million units sold across 17 countries, we are committed to making effective, comfortable, and convenient hair removal more accessible to customers around the world. Our products are designed to help women and men manage unwanted body hair at home while enjoying a professional-quality experience without the time and cost of frequent salon visits. ◆ OUR TECHNOLOGY — Research and development are at the heart of Ulike. We continuously invest in product innovation, safety testing, performance improvements, and customer experience. Ulike is best known for its patented Sapphire Ice-Cooling technology, which helps keep the treatment window cool against the skin during use and makes the IPL hair removal experience more comfortable. Our devices combine advanced IPL technology, cooling features, multiple intensity settings, and user-friendly designs to support consistent at-home hair removal routines. ◆ OUR VISION — Ulike aims to improve the experience of hair removal both during and after treatment. We believe customers should be able to care for unwanted body hair wherever and whenever it is convenient for them. By developing practical and cost-effective at-home beauty solutions, we hope to bring professional-quality hair removal technology into more homes. ◆ OUR PRODUCTS — Each generation of Ulike IPL devices reflects our continued focus on comfort, performance, convenience, and ease of use. Through ongoing research, product testing, and customer feedback, we continue to improve our product design and technology. Our range of at-home IPL hair removal devices is designed for different treatment needs, body areas, and personal routines. ◆ CUSTOMER SUPPORT — We are committed to supporting customers before and after their purchases. For orders placed through the Ulike official website, product questions, delivery enquiries, returns, refunds, warranty
Ulike (ulike.com) has 806 customer reviews on Folks Told, with an average rating of 4.2 out of 5.
806 approved reviews, newest moderated first
Emily C.
I bought the ulike primarily for my pcso chin hairs they are really starting stress me out. If I'd only targeted this area I would be sceptical as its slow to take effect, they are dark a stubborn. However I've used it on my legs, arms, bikini area etc and seen some great results so it does work it just needs perseverance. I would definitely recommend.
customer
Got a faulty product I got in touch with them back and forward with emails last resort was this when I paid 249.00 they said they will give £15 back as refund are they crazy I've paid 249.00 they are offering £15 never again
Reply from UlikeJul 8, 2024
Hi 6, Thank you for bringing this issue to our attention. We sincerely apologize for any inconvenience you have experienced with our product and our customer service. It is our priority to ensure that our customers are satisfied with their purchases. We understand that you are disappointed with the offered refund, and we want to make things right. Please reach out to our customer support team directly at [[email protected]] with your order details so we can investigate this matter further and find a more suitable resolution for you. We appreciate your patience and hope to resolve this to your satisfaction. Thank you for your feedback, as it helps us improve our services. Best regards, Emma Johnson Customer Manager Ulike CS Team
Ana
I’m very pleased with the results of the machine. I like how efficient and professional the representative’s are. Every time I have a question they have answered to the best of their ability.
Victoria
DO NOT TRUST THEIR RETURNS POLICY! I accidentally bought the Air 3 instead of the Air 10 and realised this as soon as I received it. Item is unused and still in original packaging yet they have tried to convince me to buy another unit with discount. Why on earth would I need two? After many emails I have made it clear that I just want to exchange and pay the difference but they are unable to send a payment link for £70. They have sent me a USD link first and now a GBP link where you can only choose a set amount up to £50. Throughout this process they have made offers that seem to be trying to catch me out. For example I was offered a 10% refund on the Air 3 if I keep it but that I would never be able to get anything else refunded, voiding their money back guarantee. All I've wanted to do it give them MORE money so that I can exchange my completely unused and still in packaging item for a different one and they are treating it like we're trying to agree some complex business deal. It's a shame because I really wanted this product and now I have requested a full refund (with no real hope this will actually happen now)
Reply from UlikeJul 8, 2024
Hi Victoria, Thank you for sharing your experience. We sincerely apologize for the inconvenience and frustration you have faced during your exchange process. Our goal is to provide a seamless and satisfactory experience for all our customers, and it’s clear we have fallen short in this instance. We understand your disappointment with the complications surrounding the payment link and the offers made. We assure you that your feedback is taken seriously, and we are committed to resolving this issue promptly. Please contact our customer support team directly at [your support email/phone number] with your order details. We will ensure that you receive a proper payment link to facilitate the exchange, or process your full refund if that is your preference. We appreciate your patience and understanding, and we hope to regain your trust and satisfaction. Best regards, Emma Johnson Customer Manager Ulike CS Team
Derrick O.
Bought through manufactures site, and didn’t receive it. Fine, usps mess up, it happens. However they didn’t insure it for the value. So filling an insurance claim still comes short a few hundred dollars. Just being sent in an endless loop of garbage customer service. If I ever get it, I can update the review, but their customer service isn’t worth a single star.
Reply from UlikeJun 19, 2024
Hi Derrick, We sincerely apologize for the inconvenience you have experienced with your recent purchase. We understand how frustrating it can be when a package is lost in transit and the insurance claim does not cover the full value. We take full responsibility for ensuring that our shipments are properly insured and apologize for the oversight in this instance. We are committed to resolving this issue for you. Please reach out to our customer service team directly at [email protected] with your order details so we can expedite a solution, whether that means reshipping your item or providing additional compensation to cover the shortfall from the insurance claim. Your satisfaction is our priority, and we appreciate your patience as we work to resolve this matter. Once we have resolved the issue, we would be grateful if you could update your review to reflect your final experience with our service. Thank you for bringing this to our attention and allowing us the opportunity to make things right.
Unimpressed C.
It’s taken me a while to get around to writing this, but I’m still using the thing, so the journey isn’t over. I’ll start from the beginning. Originally, I ordered a Ulike Air 10, (April 20) but after waiting the amount of processing time specified on the website without receiving notification that my order had shipped, I contacted customer service. My full exchange with them took several days, I guess their team must only work the same hours I do. But, I was told that there were several supply issues with the air 10, and it would not ship until May 3-6. Upon that information, I asked to switch to the next model down (the air 3) and the only response I received from that point was “We are checking for the purple Air 3 availbility, please allow 24 hrs for an update.” And assurances that it had been done, in the form of a refund notification from PayPal and having the product show up on my doorstep on May 4th. Aside from the inconveniences and delays caused by the customer service team, I found the shipping time surprisingly fast, and the product I received is very well designed. It comes with a pair of folding sunglasses (like, 5 hinges folding) and a little razor, which I haven’t opened, but I think it might be compatible with venus blades, which would be really cool. I’m not sure if it comes in other colours, but I probably wouldn’t have chosen purple. As for the performance… so far it’s inconclusive. I was happy with it after the first use, because a lot of the problems I typically experienced with shaving were reduced; I had completely stopped shaving my armpits because I get a lot of red bumps, and they’ll generally be sore and itchy until the hair has grown back enough to shave again, and I didn’t really experience that after using the Air 3 on them. I used it really consistently (every other day) for the first week, and I think it did have some effect. My hair seems to grow slower, and perhaps there is slightly less of it. I haven’t been keeping up as well lately, but I’m going to keep trying to use it, see if it gets any more effective. The instructions also leave a lot to be desired, I would have liked details on how often to do it, or how to maximize effectiveness. Like, do I have to shave before every use, meaning I would have to wait for the hair to grow in a bit between treatments? Can I do it every day?
Reply from UlikeJun 17, 2024
Hi there, Thank you for taking the time to share your detailed feedback and for choosing Ulike. We sincerely apologize for the delays and the inconvenience caused by our customer service team. Your patience during this time is greatly appreciated. We're glad to hear that the shipping time was fast once the issue was resolved and that you are pleased with the design and additional items included with your Air 3. We are committed to improving our instructions and customer support. Based on your experience, we understand the importance of clear, comprehensive guidelines for product usage. For optimal results with your Air 3, we recommend the following: -Shave Before Use: For the best results, shave the treatment area before each session. Consistency: Use the device consistently, about every other day, as you started doing. This helps in achieving better results over time. -Frequency: Daily use is not necessary and could cause irritation. Every other day or as per your comfort is recommended. Your feedback on the product’s performance is valuable, and we are happy to hear that you have noticed some improvements in hair growth and skin condition. We hope that with continued use, you will see even more effective results. If you have any more questions or need further assistance, please do not hesitate to contact us directly. We are here to help and ensure you have the best experience with our product. Thank you again for your review and for giving us the opportunity to improve. We look forward to your continued feedback and satisfaction with Ulike. Best regards, Emma Johnson Ulike Customer Service Team
Okaywow
Super Produkt vorallem die kühlung ist gold wert I like ♥️
Emma N.
Saved up and bought a ulike machine...as i though from all the advertising I was bombarded with this would help with my dark pics hairs on my chin and dark elsewhere hasn't done anything. I've had this machine for months and try to use regularly .
Reply from UlikeJun 17, 2024
Hi Emma, Thank you for sharing your experience and feedback with us. We sincerely apologize that your Ulike device has not met your expectations, especially given the importance of addressing your specific hair removal needs. We understand how frustrating it can be when a product does not deliver the expected results, especially after investing time and money. To better assist you and improve your experience, we’d like to offer some additional guidance: 1. **Consistency and Duration**: While regular use is essential, it often takes several weeks to see noticeable results. We recommend continuing the treatments consistently over a longer period. 2. **Skin and Hair Type**: Our device works best on certain skin tones and hair types. Dark hair typically responds well, but results can vary. If your hair is particularly stubborn, it may require more treatments. 3. **Usage Tips**: Ensure you are using the device as per the instructions. For the best results, the area should be clean-shaven before treatment. Use the highest comfortable intensity level and avoid sun exposure on treated areas. 4. **Support and Assistance**: We would love to offer personalized support to help you achieve the best results. Please contact our customer service team directly at [email protected] for tailored advice and to explore additional solutions. We genuinely value your feedback as it helps us improve our products and services. Our goal is to ensure our customers are satisfied and confident in their purchase. Thank you for giving Ulike a chance. We look forward to helping you achieve the desired results. Best regards, Emma Johnson Ulike Customer Service Team
