Average
Based on 472 reviews
Unagi Scooters3.3Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Unagi, we pride ourselves on offering the best electric scooter experience. Our scooters combine cutting-edge technology with sleek design, creating a lightweight and powerful ride. Reaching speeds of up to 20 MPH and weighing under 30 lbs, our scooters are the perfect ultra-portable vehicle for city dwellers.With our subscription model for less than $2/day, members enjoy included insurance against theft and damage. We believe in transparent pricing—there are no hidden fees.To make your experience even better, we provide free delivery and pickup services. This ensures that you can start enjoying your Unagi scooter without any hassle and easily return it when you’re done.We aim to create an exceptional and seamless membership experience for our customers. Whether commuting to work, exploring the city, or enjoying a leisurely ride, Unagi scooters offer reliability and style. Join our community today and discover why we’re known for providing the best electric scooter experience!
Unagi Scooters (unagiscooters.com) has 472 customer reviews on Folks Told, with an average rating of 3.3 out of 5.
472 approved reviews, newest moderated first
King P.
My mini Ufo, and to be on subscription of assurance, undeniable service, has been a hand, glory to God.
Reply from Unagi ScootersJul 9, 2024
Thank you for sharing your experience! Your positive words about our subscription service and customer support mean a lot to us. We're here to keep providing the best service possible.
Oliver M.
I really like the scooters and I am in the process of purchasing my third. The distance you get isn't great, but the units themselves seem to work well and they are light and fun to ride. The issue that I have is with their after sale service, mainly shipping. All three have been a nightmare to get. I am now dealing with the draconian practice of not allowing the scooter to be rerouted. If the shipping carrier was more reliable, it may not be such a problem. I was given three different days (first Tuesday, then Saturday, then Monday) the item would arrive which eliminated the option to stay home and wait for it. Plus, some of us actually work and at an office - how 2010. I understand that the item cannot be left on a doorstep, but asking to have it held at an approved FedEx pickup spot where I will need to show my ID before being allowed to leave eliminates almost all of the risk of theft. It is disappointing for a loyal customer to read that if there is a delivery problem they do not help. You need to call the shipper. The irony is, Unagi sets the policy and the shipper will not waver without Unagi's approval so you are basically stuck. They now have an AI interface which is ridiculous given the cost of their scooters. In order to get an email address (not even sure if it works), I had to keep entering Customer Service 15-20 times before I was offered that option. It is sad that they have fallen so far. I am glad I did not put any money down on the newer design they were trying to make and sell for $2K plus. I really like(d) them, which is why I decided to purchase my 3rd Unagi scooter, but the lack of service is disappointing and will ensure that I do not purchase from them again.
Reply from Unagi ScootersJul 9, 2024
Thank you for your feedback and for being a loyal Unagi customer. We're glad to hear you enjoy our scooters and are in the process of purchasing your third one. However, we're very sorry to hear about the issues you've faced with shipping. Please reach out to our support team via the chatbot on our website or email us at [email protected] so we can address these issues directly and assist you with your current order. Your feedback is important to us, and we're committed to improving our service. Thank you for sharing your concerns, and we hope to make things right.
Guy
I love the 🛴 and they’ve been super responsive with a couple maintenance issues over the years.
Reply from Unagi ScootersJul 9, 2024
Thank you for sharing your experience! We're thrilled to hear that you love your Unagi scooter and that our team has been responsive with maintenance issues over the years. Your satisfaction is our priority.
Mike
Unagi’s up front pricing and great service is top notch! I knew exactly what I was getting and what to expect from Unagi and my scooter.
Reply from Unagi ScootersJul 9, 2024
Thank you for your kind words! We're delighted to hear that you appreciate our upfront pricing and great service. It's fantastic to know that you knew exactly what to expect from Unagi and your scooter. Ride on!
Ren G.
Sweet little easy to use scooter.. Gave me a two month trial period to make sure it’s what I want and it’s great!
Reply from Unagi ScootersJul 9, 2024
Thank you for sharing your experience! We're glad to hear that you found our scooter sweet and easy to use. It's great to know that you enjoyed the two-month trial period and that it helped you decide. Happy riding!
Jill De L.
I absolutely love the streamline design and functionality. I am zipping all over the place. So happy with my purchase!
Reply from Unagi ScootersJul 9, 2024
Thank you for sharing your excitement! We're thrilled to hear that you love the streamline design and functionality of your Unagi scooter.
Henry
I use it for work and it meets all my needs super good deal
Reply from Unagi ScootersJul 9, 2024
Thank you for sharing! We're glad to hear that your Unagi scooter meets all your needs for work and that you feel it's a super good deal.
Lazer E.
Great and courteous service
Reply from Unagi ScootersJul 9, 2024
Thanks so much for sharing :) Ride on!
