Honesty, pricing, process and quality scores appear once 5 customers have rated them.
About Shapeez
In 2005 Shapeez co-founder Staci Berner was determined to find a supportive yet comfortable bra that didn’t solve one problem and caused another. After trying everything on the market and being completely disillusioned and disappointed with all of them, she took matters into her own hands. With an old bra in hand and some stretch fabric, she cleverly stitched together a garment that would meet all her needs. The evolution of undergarments began and Shapeez was formed. The Shapeez brand now manufactures 18 unique and patented bra styles proudly manufactured in North America using the highest quality, environmentally conscious components. Shapeez products are based on the notion that a woman does not have to compromise to have a bra that delivers 360 degrees shaping, support and comfort. Our garments give a woman confidence right off the hanger, and are beloved by stylists, celebrities, and women around the world.Shapeez is based in Gaithersburg, Maryland and sells thru retail specialty stores in North America and worldwide via the internet.
Shapeez (unbelievabra.com) has 126 customer reviews on Folks Told, with an average rating of 3.4 out of 5.
I’ve worn only shapeeze bras for more than 5 years.
I wash them on a delicate cycle and dry them in my clothes dryer.
Never had a wire pop out, seam split, or mis-shaping. In fact, I still wear the first shapeeze bra that I purchased years ago. It still supports, still has its shape, and is just as comfortable as the day it was purchased.
Even though my body has changed over the last few years, my shapeeze bras have remained the same! Excellent quality.
KK
Katherine K.
My Most Favorite Bra Ever!
I have worn the Shapeez bras for over 6 years now and still am amazed at how comfortable they are as well as the support they give to me. I love the ‘no lines’ on my back and how smooth it makes my outfits look every day. When I had a sizing issue one time because I changed styles, I was amazed at how quick and responsive their return team was.
I know I’m only going to purchase these bras from now on—I did do an impulse purchase for a new different brand bra and after the first day of wear, I couldn’t get over how uncomfortable it was and couldn’t wait to get it off of me when I got home from work. I never feel that way wearing my Shapeez!!
PA
Phil A.
Buyer Beware
Buyer Beware! My partner was a loyal Shapeez customer and initially a fan of the Silkee bra. When a person buys a bra and is promised comfort all day, what else could one reasonably expect? Well, one could reasonably expect a bra, like the Silkee, that is consistently manufactured and where every single bra provides the promised comfort. Unfortunately, what you can expect from Shapeez is a gamble depending on the bra size you choose. Some Silkee sizes are manufactured as per description and photos on the Shapeez website with flexible comfortable straps. Others are not! Some Silkee sizes have rigid shoulder straps that 'dig in' and cause significant shoulder pain and discomfort. Customer focused, caring, responsible companies value customers. They describe their products accurately online, and provide accurate photos of their products. Not so Shapeez!! Shapeez swap advertised flexible comfortable shoulder straps for certain sizes with rigid painful shoulder straps for other sizes but fail to tell their customers when purchasing. My partner bought four Silkee bras of slightly different sizes (Medium DDD and Medium E). She reasonably expected the Silkee bras to be of the same quality and comfort. She recently experienced significant shoulder pain after wearing one of her new bras. Thinking a simple shoulder strap adjustment was needed to mitigate the discomfort, she realised on closer examination that two Silkee bras had rigid straps and two had flexible straps. The rigid straps were the cause of her pain and discomfort. On communicating several times with Shapeez, and to our surprise, there was no acknowledgment by them, of the pain and discomfort experienced by my partner due to the different shoulder straps. Furthermore, the CEO refused to exchange the unused bra. Why? The difference in the shoulder straps was only discovered by my partner outside the 30 day Shapeez exchange rule! Shapeez don't care about customer pain caused by their different manufacturing design, nor the significant cost of their products, nor did they welcome or acknowledge my partner's feedback. It's all about money and a 30 day rule at the "rigid" Shapeez bra company. They take your money and if you fail to notice their change in product material within their rigid 30 day rule, it's your loss. Buy an expensive bra from Shapeez but it's a gamble what quality of bra you get!!!
Reply from ShapeezJan 4, 2024
Mr. A,
Your situation poses quite a few challenges.
#1) You reached out to us demanding to return a bra purchased not by you, but by someone else.
#2) Shapeez has a 30 day return policy. Had the purchaser requested a return in that time frame, we would have been happy to assist. However, the order in question was made 8+ months ago. It is unreasonable to request a return so long after the purchase date.
#3)The order in question was for 2 different sizes. You mentioned your partner loves the smaller cup size but after 8 months, asked us to accept the other bra back which we cannot authorize.
You may not be aware since you are not a bra wearer, larger cup sizes require more support compared to smaller cup sizes hence the reason the larger cup size has non-stretch straps.
#4)Uniquely, Shapeez website has an online chat window that is directly connected to our fit staff so that customers can send any questions prior to purchasing so there are no surprises.
Unfortunately, the purchaser of your garments, chose not reach out to us prior to placing this order.
Although we are unable to accept a return from this order, we are thrilled your partner found a size and style she loves.
Sincerely,
Shapeez customer service
MD
Marie D.
Currently having a terrible experience…
Currently having a terrible experience with receiving products. My first order was 2 items with no problem delivery straight to my door. My 2nd order with Shapeez being larger of 7 items including payment of over $75USD for Taxes as advised in order . Few weeks later I am now being advised by Shapeez I have to pay more taxes upon arrival in Australia. My order when I chased it up with Shapeez, I was advised it was returned from Australia because I have to pay more taxes? I’m still in the process in trying to sort out with Shapeez what my taxes already paid in my order were actually for? This question is not yet answered. I still do not have my products and continue to be told I have to pay further taxes upon arrival into Australia. Which I believe is about the same amount of which I have already paid with my order. Why is there an option for Australians to order without the advice of further taxes to paid upon arrival and what the taxes paid with order are for ? I did not experience any of this with my first order. I was not prepared for any extra costs ? The 2 x items I have so far is great which is why I ordered more . I wear it everyday and love it and would like to continue being an ongoing customer.
Reply from ShapeezJan 5, 2024
Hello Maria,
We checked the tracking on your order and it looks like your order has been delivered to you successfully.
The fees at delivery were duties and brokerage fees, not taxes.
Enjoy your new bra!
Sincerely,
Shapeez Concierge
MA
Mary A.
I bought the bra/camisole and only wore…
I bought the bra/camisole and only wore it a few times. I washed it in the sink and after less than 6 months the underwire came out. These are expensive and I was not impressed! Customer service was not helpful. Too much $$ for a faulty product.
Reply from ShapeezJul 6, 2023
Hello Mary, We spoke this morning. You let us know that you indeed washed your bra in the machine which will damage your delicate bras. We offered you a discount towards a new order and suggested to only hand wash your bras to make sure they last a long time. You can reach out anytime if you need assistance with sizing or to help you fine the perfect style for your needs.
Sincerely,
Shapeez Concierge
AN
Ann
They are expensive and fall apart…
They are expensive and fall apart pretty quickly around the strap area. I bought two, both did the same thing
Reply from ShapeezNov 17, 2022
Hello Ann. Thank you for letting us know in your email that you have been machine washing your Shapeez bras. We recommend following the care label and only hand washing your bras to keep them from becoming damaged. We have issued a store credit in your account you can use to purchase a replacement.
Sincerely,
Shapeez Concierge
AB
Allison B.
Loving Shapeez …
I discovered Shapeez a few years ago and have been loving the Shapeez line ever since! I am a professional women in my 40’s and I enjoy the versatility of being able to transition from work to evening/cocktail attire while looking slim and feeling comfortable in my shape wear. I also have recently discovered their bamboo PJ line that is amazing! The feel of the fabric is similar to cashmere and I can wear them around the house or even running errands as they double as lounge wear.
SG
Sara G.
Simply the comfiest!
In love with my Comfeez bralettes! I own two and two is not enough because I wear them nearly every day. I've actually fallen asleep with it still on because it's so comfortable I forget it's there!
Speaking of comfy, don't pass up the pajamas...seriously. I own a short set and a pair of lounge pants. They are made with the most buttery soft material. I have thicker thighs and haven't had any issues with the material pilling. Not to mention how cute the fit is!