UnbindgearReviews of unbindgear.com

Reply from UnbindgearJan 19, 2026

We’re genuinely sorry to hear about your experience. We take feedback like this very seriously, and we want to be clear that we do have support channels in place and a refund policy we stand behind. We have already requested your contact information so we can look into this immediately and make things right. Our intention is always to resolve any concerns that you may have as quickly as possible. Please respond with your order details or contact our support team directly at 1-888-698-8842 so we can assist you right away. We are committed to resolving this and ensuring every customer is treated fairly.

Reply from UnbindgearJan 13, 2026

Thank you for taking the time to share your experience, Dan. We take feedback like this very seriously. We’re truly sorry for the frustration and inconvenience you encountered. What you described is not the experience we aim to provide, and we understand why this situation led to disappointment. When an order does not arrive as expected or communication feels drawn out, that’s on us to make right. We want to be very clear for both you and anyone reading this: we do not engage in bait-and-switch practices or intentional misrepresentation. When errors occur—whether due to fulfillment issues, product mix-ups, or inventory problems—we work to resolve them as quickly and fairly as possible. In your case, we’re glad a full refund was ultimately issued, but we acknowledge that the process should have been smoother and faster. For transparency, we actively review complaints and use them to improve our fulfillment checks, customer support response times, and product clarity. We also maintain open records with our payment processors and banks, and we prioritize resolving disputes directly with customers whenever possible. If you—or anyone else reading this—has an unresolved concern or would like additional assistance, we strongly encourage you to contact us directly so we can help immediately: 📞 Call: 1-888-698-8842 Our goal is always one of the following: • Ensure the customer receives exactly what they ordered • Or provide a clear, fair resolution such as a refund or replacement We appreciate you acknowledging that the refund was completed, and we regret that the experience leading up to it did not meet expectations. We remain committed to improving and to treating every customer fairly and transparently.

Reply from UnbindgearJan 7, 2026

Hi Tony, we’re sorry to hear about your experience and understand your frustration. We take all customer concerns seriously and aim to resolve them fairly and promptly. To address your concern, a refund has already been processed. Our goal is always to ensure customers are either satisfied with their purchase or fully supported if an issue arises. If you have any remaining questions or need further assistance, please contact our support team directly at 1-888-698-8842 so we can assist you further. We are committed to transparency and continuous improvement and appreciate the opportunity to resolve matters directly.

Reply from UnbindgearJan 6, 2026

We’re sorry to hear that the product did not meet your expectations. As soon as this was brought to our attention, our support team reached out to you directly to review the concerns and explain available options. We have already offered a 50% rebate as an immediate good-faith resolution, and we are currently awaiting your decision. If you prefer to proceed under our return policy instead, we are also prepared to assist you through that process in accordance with our stated terms. We stand behind our policies and work closely with every customer to resolve issues promptly and professionally. Please respond to our support team so we can finalize the resolution that works best for you.

Reply from UnbindgearJan 5, 2026

Thank you for taking the time to share your experience, Patrick. We’re genuinely sorry for the frustration this caused—that’s not the experience we aim to provide. Our support team is currently reviewing your message, and while responses can sometimes take up to 48 hours during higher-volume periods, your concern has not been ignored. We are committed to resolving this promptly. Please reach out to us again directly through our official support channel with your order number so we can prioritize your case and resolve this as quickly as possible. Customer satisfaction and responsible business practices are extremely important to us, and we appreciate your patience while we fix this.

Reply from UnbindgearDec 26, 2025

Thank you for calling us back so we could discuss this directly. As we explained over the phone, we made an exception and sent a replacement drone to help resolve the issue. We’re always happy to work with our customers toward a solution.

Reply from UnbindgearDec 26, 2025

We’re very sorry to hear about your experience, and we understand how upsetting and frustrating this situation has been—especially when it involves a gift. That is not the experience we want for any customer. We want to be very clear: we are a legitimate business and take customer concerns very seriously, and we do offer refunds and support when issues arise. However, it’s clear that we did not connect with you in time, and for that we sincerely apologize. To address your concerns directly: Product & branding: The drone is manufactured overseas, which is why branding may be minimal. That said, we understand that this did not meet your expectations, and your feedback is taken seriously. App charges: The drone itself does not require a paid app from us. Some third-party app stores may offer optional paid features, which we do not control or profit from. We agree this should be clearer, and we are actively reviewing how this is communicated. Customer support: We’re very sorry you were unable to reach us by phone. During peak periods, response times can be slower than intended, and we are working to improve this. Most importantly: if you were charged and did not receive what you expected, we want to make this right. Please contact us directly by calling (888) 836-0984 so we can resolve this properly, including issuing a refund if it has not already been completed by your bank. We truly regret the frustration this caused and the impact it had on your gift-giving experience. Our goal is always to resolve problems fairly and promptly, and we are committed to doing that here. We appreciate the opportunity to address this and hope you’ll allow us to make it right.

Reply from UnbindgearDec 17, 2025

Thank you for your kind review, Gregory! We’re happy to hear that Liam was able to assist you and ensure your order was placed correctly, even with multiple delivery locations and the discount applied. Our team works hard to provide accurate, transparent support and to make sure every order is handled properly from start to finish. If you need any additional assistance with your purchase, delivery, or anything else, please don’t hesitate to reach out. We’re always here to help and to ensure your experience continues to meet your expectations.