Reply from Unbundled AttorneyMar 28, 2024
Mr. Clements enrolled with our services on August 7th, 2023, and started receiving Criminal leads and working with his support lawyer.
Every new Unbundled Attorney is assigned a Dedicated Support Lawyer that works closely with them to help them learn how to successfully convert their leads into paying clients.
Each new attorney also receives their first 20 leads under our no-financial risk guarantee. This guarantee warrants that they will generate an amount of revenue in retained cases that is greater than the cost of the leads, or we provide a full refund for those leads.
During his initial 20 lead guarantee period, in spite of numerous improvements that he and his support lawyer identified and implemented, Mr. Clements had still only retained one criminal client for a total of $3500 in fees.
Our CEO Mr. Dave Aarons then offered to schedule a Zoom meeting with Mr. Clements to review the outcomes from his initial leads and determine if there was anything that could be done to improve his results going forward.
It became clear during that meeting that one of the primary reasons Mr. Clements was not converting additional clients is that he was quoting the "worst case scenario" fee to his clients, which meant that his fee quotes were always what their case would cost if it went all the way to trial. As a result, his typical quotes would often be between $10k to $15k or more on lower level felony cases, which prompted many of the clients to respond that they couldn't afford it.
So the suggestion was made to shift his quote amounts to be the fee he would need to charge for representation up to but not including trial, which reduced his quote amounts roughly in half.
Given that Mr. Clements had already received 20 leads, Mr. Aarons offered to refund the most recent invoice, and provide 10 additional leads under an "extended courtesy guarantee" to see if he could generate a positive overall return with the next 10 leads.
Mr. Clements agreed and applied these suggestions, and not surprisingly retained another client for an additional $4500 in revenue from his next 5 leads.
In spite of this positive outcome, Mr. Clements elected not to continue with the extended trial as he shared he really didn't want to do criminal law anymore because he didn't feel the financial returns were high enough for him, and he preferred to pivot his practice to personal injury.
By that time, Mr. Clements had retained $8000 in new business from just under $4k in total lead cost. As a result, he was not eligible for a full refund.
Regardless, Mr. Clements did receive a partial courtesy refund of just over $2439 that Mr. Aarons granted to explore the service for an additional 10 leads. As it turned out, Mr. Clements only chose to receive 5 of those additional 10 leads.
In retrospect, our team wholeheartedly believes Mr. Clements could have experienced long term success with this service. He's an experienced attorney and was having success once he implemented the suggested adjustments, but ultimately he decided to go in a different direction with his practice.
With regard to what Mr. Clements shared about our CEO using a so-called "black voice" with him, we reviewed the recordings of the calls that he and Mr. Aarons had and we could not find a reference to the rudeness or manner of speech that Mr. Clements is referring to.
The conversations were focused, collaborative and professional, and the final call ended in a respectful manner where Mr. Aarons and Mr. Clements both agreed that they may explore this relationship again in the future, and Mr. Aarons wished him the best of luck with his PI practice.
While Mr. Clements did not elect to continue working with us long term, we enjoyed working with him and are pleased that he ultimately experienced a positive financial outcome from our service, as well as numerous tips and suggestions that will hopefully benefit his practice in the future.
