Great
Based on 534 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
UnderPricer's main goal is to offer travelers the most convenient and discounted flights deal available on the market.Our experienced travel agents guide customers through hundreds if not thousands of travel opportunities, narrowing those down to best suitable flight options that may exist.https://underpricer.com/
UnderPricer (underpricer.com) has 534 customer reviews on Folks Told, with an average rating of 4.0 out of 5.
534 approved reviews, newest moderated first
Todd B.
Very responsive customer service.
Reply from UnderPricerMar 17, 2026
Thank you for this amazing feedback. We're glad to hear that you found us responsive. If you have any questions, please feel free to let us know. Safe travels! Warm regards, Underpricer
Kirk L.
Sidney at UnderPricer was very helpful and easy to deal with in making changes to my reservation.
Reply from UnderPricerMar 17, 2026
Thank you for choosing us! We're glad to hear that everything has been sorted out. If you have any questions or concerns, please feel free to reach out to us anytime. Warm regards, Underpricer
Patricia
After purchasing tickets through this agency, a one-letter typo appeared in two passengers’ surnames on the ticket. The agency repeatedly stated that the only solution was to cancel the tickets and reissue them at the current fare, which would have resulted in a very significant additional cost. After contacting United Airlines directly, a reservations agent confirmed that the tickets remain valid for travel, that the Secure Flight information already matches the passports, and that a note confirming the correct spelling has been added to the reservation. No cancellation or reissue was required. This situation caused unnecessary stress and required considerable time to resolve. I would have expected clearer information and more careful handling of the reservation.
Reply from UnderPricerMar 17, 2026
Thank you for reaching out to us. Please allow us to review this matter further. Could you please share your booking details with us? You may also send us an email at [email protected]. We apologize for any inconvenience and look forward to hearing from you. Warm regards, Underpricer
Malik J.
Great costumer service 😊
Reply from UnderPricerMar 17, 2026
It's our pleasure to help you! If you need anything else, please let us know. Safe skies! Warm regards, Underpricer
Steven L.
Had some issues with the wrong seats showing up on the final confirmation. Aberforth from UnderPricer took care of it, got us the seats we needed (together!), and kept up constant communication until it was solved.
Reply from UnderPricerMar 12, 2026
Thank you for sharing this with us! We're glad that Aberforth was able to take care of and address your concerns. In case you need any assistance, please don't hesitate to contact us. Warm regards, Underpricer
Jeza V.
Very good customer service. Impressed with all the agents I've talked to, very prompt and helpful.
Reply from UnderPricerMar 12, 2026
Thank you for this amazing review! If you need any help, please know that we're available 24/7 for you. Have a safe trip! Warm regards, Underpricer
Elera
Booked a flight to Dubai through underpricer.com which was cancelled due to War in the Middle East. United Airlines has already began issuing refunds for this cancelled trip, but because I booked through a 3rd party agency (underpricer) I was advised to reach out to them. The customer service line refers you to their website and nobody has responded to my numerous claims that I have submitted. My money is now being held andI can’t even rebook another vacation. Horrible customer service! I’ll never use this again. Seems like a scam
Reply from UnderPricerMar 12, 2026
Thanks for reaching out to us, Elera! We have reviewed the reservation and noted that you requested a cancellation due to the current situation. In response, we reached out to the airline to request an exception. Based on their response, the booking has already been canceled, and the ticket is eligible for travel credits. You are currently being assisted by our service team, so if you have any questions about the guidelines or need further assistance, please don’t hesitate to let us know. Warm regards, Underpricer Initial response Thank you for reaching out to us! Please allow us some time to look into this reservation for you. Could you please share your booking details? You may also send us an email at [email protected] with additional information. We look forward to hearing from you. Warm regards, Underpricer
Alma
Cancel my trip and refund before 24 hours. Fully refunded.
Reply from UnderPricerMar 12, 2026
It's our pleasure to assist you with the cancellation. If you need any help or are looking to book a new trip, please feel free to let us know. Warm regards, Underpricer
