Praveen S.
My flight from DFW to DEL was cancelled…
My flight from DFW to DEL was cancelled by Finnair, and I submitted a refund request through Underpricer. It has now been over 8 weeks, and I have yet to receive the refund. I paid $6,000 for the tickets through Underpricer and have been following up regularly, but they keep responding that the airline has not approved the refund. When I contacted Finnair customer service, they informed me that Underpricer is responsible for issuing the refund. I’m now caught in the middle, with neither side taking responsibility Update as of August 17th - it has been more than 4 and a half months, still haven't got my money back. The only response I get every time is that I need to wait. There is no end to it. Update 09/03/25- I received my refund back. thank you.
Reply from UnderPricerJun 18, 2025
We're very sorry to hear about your experience. Please know that any flight disruptions or schedule changes are made directly by the airline and not initiated by third-party agencies. Our team is actively reaching out to resolve the matter, and we appreciate your patience and understanding. Warm regards, - Underpricer Team