UnderPricerReviews of underpricer.com

Reply from UnderPricerMar 10, 2025

Thank you for sharing your feedback. We take your concerns seriously and would like to investigate this matter thoroughly. We have previously attempted to reach out for additional details but have not received a response. To assist you further, we kindly request you to provide your email address, order number, or phone number by reaching out to us at [email protected]. Your cooperation is essential for us to address this matter promptly. We appreciate your time and look forward to resolving your concerns. Best regards, Underpricer Team

Reply from UnderPricerFeb 26, 2025

Thank you for sharing your experience with us. We truly value your feedback, as it helps us improve our services. One of our team members has been trying to reach out to you to discuss your concerns regarding your return ticket and the issues you faced. We would greatly appreciate the opportunity to better understand your situation and find a way to assist you. Please let us know a convenient time for us to connect or feel free to reach out. We appreciate your time and look forward to resolving this for you. Best regards, Underpricer Team

Reply from UnderPricerFeb 17, 2025

Latest update - Feb 26, 2025 Dear Evelyn Lee, Thank you for taking the time to share your thoughts on Feb 16, 2025. We truly appreciate all feedback—whether positive or negative—as it provides valuable insights into our customers' experiences and helps us identify areas for improvement. We believe that feedback, even when not directly addressed, is an important form of communication. It allows us to better understand the challenges our customers face and how they feel about specific situations. We are committed to using this opportunity to review and refine our processes to enhance the overall customer experience. While we would love to assist you further, we noticed that our previous attempts to connect with you went unanswered. Unfortunately, this limits our ability to fully address your concerns. However, please know that we are always here to help and remain ready to assist you whenever you decide to reach out. Thank you again for your feedback. We hope to connect with you soon. Best regards, Underpricer Team ---- Last update : Feb 17, 2025 Thank you for sharing your feedback. We take your concerns seriously and would like to investigate this matter thoroughly. We have previously attempted to reach out for additional details but have not received a response. To assist you further, we kindly request you to provide your email address, order number, or phone number by reaching out to us at [email protected]. Your cooperation is essential for us to address this matter promptly. We appreciate your time and look forward to resolving your concerns. Best regards, Underpricer Team

Reply from UnderPricerFeb 12, 2025

Thank you for your kind words! We're thrilled to hear that Flint was able to assist you so well. Your recommendation means a lot to us, and we appreciate you sharing your experience! 😊✈️ Best regards, Underpricer Team

Reply from UnderPricerFeb 5, 2025

Latest update - Feb 17, 2025 Dear Valued Customer, We are glad you’ve taken time to share your thoughts on Jan 31, 2025. We appreciate receiving feedback at all times, good or bad. We consider that feedback is a valuable form of communication, even if passive. Through this, we learn of issues our customers encounter and the way they feel about a situation. Therefore, we will use this opportunity to review and adjust our processes to ensure a flawless customer experience. We’d love to help your case however, considering the fact that you didn’t return our attempt of communication, we are limited in the possibility to further address your concern. Please know that we remain available to assist you shall you decide to reach out to us. Sincerely, Underpricer Team ------- Updated : Feb 5, 2025 Thank you for sharing your feedback. We take your concerns seriously and would like to investigate this matter thoroughly. We have previously attempted to reach out for additional details but have not received a response. To assist you further, we kindly request you to provide your email address, order number, or phone number by reaching out to us at [email protected]. Your cooperation is essential for us to address this matter promptly. We appreciate your time and look forward to resolving your concerns. Best regards, Underpricer Team

Reply from UnderPricerFeb 5, 2025

Dear Marco, Thank you for sharing your feedback. We take your concerns seriously. Ticket details, including baggage allowance and cabin information, are provided in the booking confirmation. We understand that you paid for your ticket, but for certain economy fare types, baggage may not be included. These details are presented during the booking process before you enter your payment information to confirm the ticket. We acknowledge your dissatisfaction with your experience, and we truly appreciate your feedback as a catalyst for our continuous improvement. If you need any further assistance, please don’t hesitate to reach out—we’re here to help. - Team Underpricer

Reply from UnderPricerFeb 3, 2025

Updated Feb. 10, 2025 Dear Jack, We are glad you’ve taken time to share your thoughts on Jan 25, 2025. Thank you for your feedback. Upon reviewing our records, our team promptly responded to your request and offered your preferred EVA Air flight option, which you gladly accepted and were satisfied with. As agreed, we are awaiting the dispute closure letter from your bank via this email, confirming that the dispute has been officially closed. Once received, we will proceed with issuing your selected flight at no additional cost and processing the $400.00 refund to your account. We hope that, given the service provided and the professional handling of your case, you may reconsider your review and potentially update your feedback and rating. Your support in reflecting the resolution accurately would be much appreciated. Sincerely, Team UnderPricer.com ------- Recent Update : Feb 3, 2025 We’re sorry to hear about your frustration regarding the itinerary change and associated charges. To clarify, the $400 charge covered the airline penalty and fare difference for your requested date change, while your support bundle waived the standard exchange processing fee. We understand your concerns about transparency and want to assure you that all charges were communicated prior to processing. While we acknowledge the dispute raised, we kindly ask for your cooperation in closing the chargeback to prevent further delays in resolution. - Team UnderPricer.com

Reply from UnderPricerJan 20, 2025

Updated on Feb 05, 2025 Dear AG We are glad you’ve taken time to share your thoughts on Jan 12, 2025. We appreciate receiving feedback at all times, good or bad. We consider that feedback is a valuable form of communication, even if passive. Through this, we learn of issues our customers encounter and the way they feel about a situation. Therefore, we will use this opportunity to review and adjust our processes to ensure a flawless customer experience. We’d love to help your case however, considering the fact that you didn’t return our attempt of communication, we are limited in the possibility to further address your concern. Please know that we remain available to assist you shall you decide to reach out to us. Sincerely, - UnderPricer Jan 20, 2025 Thank you for sharing your feedback on Trustpilot. To investigate your concern thoroughly, we have previously attempted to reach out for additional details but have not received a response. We kindly request you to provide your email address, order number, or phone number by reaching out to us at [email protected]. Your cooperation is essential for us to resolve this matter promptly. Thank you for your understanding and assistance. - Team Underpricer