Great
Based on 136 reviews
Union Hardware Zimbabwe4.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Union hardware is a leading hardware store in Zimbabwe specializing in selling tiles, paint, home appliances and building materials.
Union Hardware Zimbabwe (unionhardware.co.zw) has 136 customer reviews on Folks Told, with an average rating of 4.4 out of 5.
136 approved reviews, newest moderated first
Kelly-Anne T.
Ordering online was super efficient and made my life allot easier. All the items were handed to my driver in good order.
Reply from Union Hardware ZimbabweApr 11, 2026
Thank you so much for the lovely review. We’re glad to hear that our online ordering process was smooth and convenient for you, and that everything was received in good order by your driver. We truly appreciate your support. – Team Union
Ruth M.
Greatly appreciate your service. I really liked the professionalism demonstrated by the staff.It was excellent. They do promise what they can deliver at the agreed time. Keep it up, you are going somewhere.
Reply from Union Hardware ZimbabweApr 11, 2026
Thank you for the lovely review. We’re glad you were happy with the professionalism of our staff and the service you received. Keeping our promises and delivering on time is something we take seriously, so your feedback means a great deal to us. – Team Union
Shingirai K.
I ordered on a Tuesday and only received the consignment on Saturday though they promise a 48hr turnaround if you"re wíthin the city. When I tried to follow up with the online purchase guys it showed they"re not accountable to anyone; that they do as they please. After nagging them they eventually gave me a Fedex number to call and couldn"t provide a tracking number. I called Fedex who gave me a number for another courier. That courier gave excuses and eventually stopped answering my calls. When they eventually delivered I had already assumed I wouldn"t get my order; that my money had gone down the drain.
Reply from Union Hardware ZimbabweApr 21, 2026
Thank you for your feedback. We’re truly sorry to hear about your experience and understand how frustrating delays and lack of clarity can be. We would like to clarify a few points, as providing reliable service is very important to us. Our team is closely monitored on all customer interactions and follow-ups, and we take accountability seriously. In this instance, your order was reflected later in the day (around 16:10), which may have impacted processing timelines and meant that the standard turnaround timeframe was not fully achievable from that point. Additionally, the delay occurred with the courier after dispatch, which was unfortunately beyond our direct control, despite our team actively following up to assist with delivery. Regarding the 48-hour turnaround, this is typically an estimated timeframe provided by the courier under normal conditions, rather than a guaranteed delivery window. We do understand how this may have been interpreted differently, and we sincerely apologise for any miscommunication. We also understand your concerns around communication. Our team has advised that courier details were shared upon request, but we regret if this did not meet your expectations or caused any inconvenience. Your feedback is valuable to us, and we would really appreciate the opportunity to investigate this further and make things right. Please feel free to contact us at [email protected] with any additional details. Thank you for bringing this to our attention. - Team Union Hardware
lameck C.
Union Hardware is moving with times ,you can easily shop and pay wherever you are.No hassles on collection.Well done Union Hardware especially the marketing and sales team.
Reply from Union Hardware ZimbabweApr 11, 2026
Thank you so much for your 5-star review. We’re delighted to hear that you found it easy and convenient to shop and pay from wherever you are, with no hassles on collection. We truly appreciate your kind words and special mention of our marketing and sales team. – Union Hardware
Chipo
Im impressed by the efficiency in processing of orders, for me staying out of the country, i choose the quality of what i want instead of relying on contractors choices.
Reply from Union Hardware ZimbabweApr 11, 2026
Thank you so much for your 5-star review. We’re delighted to hear that our order process was efficient and gave you the freedom to choose the quality of products you wanted, even while staying out of the country. We truly appreciate your trust and support. – Union Hardware
Audrey
Purchased online from the USA and the process was seamless!
Reply from Union Hardware ZimbabweApr 11, 2026
Thank you so much for your 5-star review. We’re delighted to hear that purchasing online from the USA was a seamless experience for you. We truly appreciate your support and look forward to serving you again. – Union Hardware
David M.
The sales agent was very helpful in identifying the product that i wanted. He also advised me on how the product was to be installed. The product and installation were perfect.
Reply from Union Hardware ZimbabweJan 16, 2026
Thank you for the 5-star review! We’re delighted to hear that our sales agent was able to assist you in finding exactly what you needed and guide you through the installation process. It’s great to know that both the product and installation met your expectations. We truly appreciate your support and look forward to serving you again in the future. – Team Union
Maronga M.
Good support online
Reply from Union Hardware ZimbabweDec 28, 2025
Thank you for the 5-star review! ⭐ We’re really pleased to hear you had a great experience with our online support. Our team is always here to help, and your feedback means a lot to us. We look forward to assisting you again soon.
