Average
Based on 170 reviews
United Car Care3.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
United Car Care vehicle service contracts offer reliable protection at an affordable cost, which is exactly what consumers want when looking for mechanical protection for their vehicles. Our product is backed by an A-rated insurer, thus providing our contract holders with the utmost security.United Car Care has earned an A+ rating with the Better Business Bureau, which speaks to the way we do business—with integrity. We are proud of the fact that we have had over a million satisfied customers as well as many long-time relationships with our dealers and agents. These relationships are a true testimonial to United Car Care’s core values: quality, dependability, and customer service.
United Car Care (unitedcarcare.com) has 170 customer reviews on Folks Told, with an average rating of 3.7 out of 5.
170 approved reviews, newest moderated first
Kathleen D.
My BMW 2016 228I needed a new thermostat. Since I did not buy the extended warranty from BMW, I was not sure it would be covered. The BMW dealer contacted Car Care and most of the bill was covered without any issue. Car Care saved me $440.00. Thank you!!!
Reply from United Car CareJan 20, 2022
Thank you, Kathleen!
Joe S.
They have been great. They work well with the shop where I brought my vehicle for repairs. I am very pleased and glad I purchased a Carshield warranty.
Guest
Yet another great experience with Endurance! We unfortunately continued to have issues with our transmission and took it to the dealership. It turned out to be a valve inside and the decision by Endurance was to replace the entire transmission. Their response was quick and repairs were completed as quickly as the dealership could get them done. Everything was handled between the dealership and Endurance. Extremely satisfied. Thanks Endurance for a great job!
Austin F.
They will find any way possible to deny your claim
Reply from United Car CareJan 5, 2022
"Hi Austin, Fortunately, we have been able to cover $690.20 in claims permitted by your policy so far. Though we know it can be frustrating when a claim is not covered, we hope to be able help you again with future repairs."
PATTI B.
I would strongly suggest going with another aftermarket warranty service. They (ucc) has a policy of having one of their inspectors verify that the shop is correct in their claims AND if there is rust present, no matter where you live, they will deny claim. When you call and ask questions you will usually have to go through a supervisor to get any kind of decent decent customer service. Have all your VIN and or policy numbers ready when you call, as they cannot look up anything with your name. So my scenario is, I have $2,000 worth of work that needs to be done. I have to wait 24-48 hours for their inspector to come out and verify, wait for the claim to be denied or approved, no idea how long that will take, and then wait for the truck to be worked on. Because the work will only take 4ish hours, they will not provide a rental car in total, the shop will have my truck anywhere from 3 to 6 days for 4 hours of work. And because the claim is not approved, I have no option of them covering a rental car.
Reply from United Car CareJan 3, 2022
"Hi Patti, We'd appreciate the opportunity to look over your claim and see if there's anything additional we can do to help. Can you please give us a call at (833) 815-2503?"
BasementBeliever
Excellent auto repair garage in Sun City AZ. Very honest and fair. On my last visit for repairs they gave me a new battery at no charge. They do quality work at fair prices. I will continue to go there for my auto needs and tell everyone what a great company they are… Thank you United Car Care
Reply from United Car CareDec 15, 2021
Thank you!
William B.
Have been working with United car care for years, great service always
Reply from United Car CareDec 9, 2021
Thank you, Bill!
Calin
Very prompt response , and they took care of my issue asap.
