Reply from United Financial FreedomMar 28, 2024
You purchased the program on August 16, 2023. Your selling agent did a financial analysis before the sales with your current account balances. You were set up for your initial training to complete the program setup and to learn how to maintain it. You canceled the training two times and it wasn’t until September 5th that you had the training with your coach. While doing the training you were upset that your account balances had to be updated. Since it was almost a month from the time you purchased the program to the time you had the training, the balances for your accounts had changed. You became annoyed and insisted that we were manipulating the program to work for you. We weren’t. The coach was trying to make sure your current balances were accurate.
Since most of the 90-minute training session was spent on updating account balances and showing you how to do that, another training session was scheduled on September 19th, 2023. You canceled that appointment. You sent an email stating that you would not be making the appointment since your numbers were all messed up and said your coach was setting it up to override the system and change figures where it had you going negative. The coach replied to your email saying that’s why you had to complete the training and finish setting up your accounts to reflect your real balances. You were asked to reschedule the appointment. You did not want to. You said you weren’t interested. You also informed the agent who sold you the program that you wouldn’t be doing the training.
You sent an email on September 20th stating you wanted a different coach. You were sent an appointment schedule, but you did not reply.
On October 5th you called customer support to find out how to ignore the program suggestions from September because you did not want to follow the program. You were shown how to do it. If you don’t follow the program's suggestions, you will not get out of debt using it.
On October 12th, 2023, your selling agent called in and said you wanted to reset the program and start over. On March 7th, 2024, you asked for a refund.
Your refund was denied since it was 7 months since you purchased the program. We gave you every opportunity to use the program with the promise to get you out of debt. You wasted our coach's time canceling multiple appointments and consistently said the system was being manipulated. You were not willing to take direction and are calling our company a SCAM. We have been in business for decades and have helped thousands of clients get out of debt. You are correct, this is not Quicken. Quicken can’t account for real-life scenarios and make adjustments so you can continue to pay down your debt.
Our Training Manager reached out to you on March 26th, 2024, to see if you would be open to doing your training with her. We truly believe we can help you. We haven't received a response. We aren’t going anywhere if you change your mind.