United Regions Van LinesReviews of unitedregionvanlines.com

Virtual estimate for cross country move was about $10,000, but on the day the move, while they were loading, came up with a total cost of $21,000. They also required cash on delivery. Also named the amount of tips for each worker. Used a name very similar to a reputable moving company to scam people. The trucks they used were rental trucks, taped over with a large "United Regions Van Lines" sign. BEWARE. This is definitely a questionable moving company out to scam people.

Don't trust Bruce Karlin, these reviews are very real, I lived it.

I have to say that the young men I dealt with for packing and delivering were wonderful, courteous, and hard working. However, the actual delivery of my items was very disappointing. My home was under construction and so my paintings (original oils and very valuable especially to me) could not be hung immediately. In fact, I TRUSTED that all the paintings I had set aside to be wrapped and packed carefully would arrive. However, upon arrival, the packages were huge (multiple paintings with bubble wrap inside cardboard packaging.). With construction finally complete and winter over, I unwrapped the packages. MORE THAN HALF MY PAINTINGS ARE MISSING. COMPLETELY MISSING. ALL OF THE ORIGINAL OILS. I immediately reached out to the company. CRICKETS. NOT EVEN AN EMAILED APOLOGY SAYING ANYTHING. I AM HEARTSICK. The paintings were valuable financially and emotionally. I find it interesting that my less valuable prints somehow made it but all my original oils and photographs ARE GONE!! I’m sorry to say that this looks like outright thievery

If I could I would put zero stars. Do not trust this company. Not even a little!!! United Region Van Lines took one of the most stressful experiences of our lives and turned it into an absolute nightmare. I want to save anyone reading this from making the same mistake we did. The sales rep quoted us $9,973 for a full Colorado-to-Massachusetts move after a video walkthrough of our entire home. He pressured us to sign on December 31st with a "year-end discount expiring today." That urgency was manufactured. The low quote was a lie. Charges piled on at every turn: items deliberately left off the list, a surprise Bowflex surcharge on moving day, a $1,213 "recalculation" the week before, and a $3,000 shuttle fee buried in the fine print. By the end, our bill was $19,808, nearly double what we were promised! When I refused to pay, the mover asked what he should take off the truck. We were moving across the country. There was nothing to leave behind. They knew that. We were forced to pay 60% in cash and money orders just to guarantee our belongings would be delivered at all. Delivery took 21 days when the contract says 0-17 days. We sat in our new home in Massachusetts for a month with no furniture, no beds, no kitchen, nothing but what fit in our SUV. No apology. No compensation. When our stuff finally arrived, boxes were crushed and multiple items were broken. Worst of all, they lost our children's growth stick, every height marked from birth to today. Gone. After weeks of a grueling claims process, they offered us $86. And they had the audacity to attach a non-disparagement agreement to that offer, requiring us to stay silent in exchange. We refused. When I called to complain on moving day, a rep told me I "shouldn't always trust people." That is who you are dealing with. STAY AWAY! This company should not be in business, they are the worst.

Beware of United Regions Van Lines We found United Regions Van Lines online and read reviews of their services, which were all glowing. Headlines in their web content state “Discover How United Regions Ensures a stress-free move,” and “Our meticulous packing process.” The company provided us with the most disappointing, stressful, unprofessional move we’ve ever had including breakage and lost items, and a cabinet full of items left in our home after the van left. We were offered zero assistance in resolving getting those items on our van. The company has the marks of a scam operation: build trust and bait using lofty sounding ideals and promises, and switch to bottom tier services and cost hikes. When I began questioning the ballooning estimates and expressing my frustration, customer service became belligerent and condescending. We have packed and moved ourselves over a dozen times and we did a far better job than this every every time. We had hoped to have a stress free move. United Regions Van Lines had the opposite. We strongly advise anyone considering using URVL to steer clear.

URVL is the worst company I have ever done business with. Sales teams are deceptive, using tactics that omit information and “bait and switch” customers. My sales rep was Angel, I believe working out of headquarters office in Waukesha. Expect to pay all the additional fees in the small print of the contract. Once you are locked in to a contract, they squeeze you for every cent they can get. I was quoted appx $9k for a move from WI to OR. Was told they “always overestimate item and load size to ensure enough room on the truck”. I paid $1800 extra for guaranteed delivery date so I would have time to unpack before starting my job. They happily took my money knowing the driver was not going to make it on schedule. I had a gps tracker with my load and it sat in the WI holding location until the day it was supposed to ARRIVE in OR. I was charged $800 for tape and boxes at pickup. My bill increased to $17k when the truck was loaded. They make you pay with cash and do not accept credit cards. Once they have your stuff, they hold it hostage, and you have no choice but to pay up or get hit with additional late or holding fees. Called customer service daily only to get blown off by their service “Manager “ Phyllis. Customer service and communication were awful the entire experience. Delivery was a week late (of course the contract has a buffer of 6 business days so they don’t have to refund you extra fee for guaranteed delivery). Upon delivery, I was charged another $1800 because a shuttle was needed even though delivery was to a single family home in a typical residential neighborhood with plenty of road and parking space. The whole experience made my move a nightmare. Don’t trust Google reviews. Check Yelp, BBB, Reddit and other review websites online. There are even FB groups of people who got cheated by this company! Stay away!

My recommendation would be to seek quotes and service elsewhere. For starters, I'm not coming at this from a purely novice perspective, I spent 30-years in transportation, logistics and distribution, so I know a thing or two about how things can work! It mostly comes down to planning and knowing what you have in your pipeline and matching up drivers etc. Having said that I also realize there are intricacies to the moving specialty. First and foremost, their communication is horrible, anytime I needed an update or information, I had to call them. They were late for their pick-up window, which I found out only by calling them. They were well aware that I was moving a 3800 sq ft home and would require a full-size moving van; they showed up with a box truck (singular) and then were surprised when they couldn't fit it all in. They took all day to load only to tell me they would have to come back the next day to finish. I requested they arrive at 9, they showed up at 11:00; again, took all day to load, meanwhile we had a 13-hour drive in front of us! I was told they would have my delivery date by the end of the day and that I could state that I would like delivery within a certain period of time. Needless to say; none of that was true. Yes, I could have paid extra for a specific delivery...when I contracted with them, not however at time of pick-up or even a week ahead. By law they have ~21 days to deliver your household, they took every minute of the legal requirement. Finally, delivery day, which again was delayed and not when they initially told me. Why, because they couldn't finish loading in one day! Did they secure our goods before ending that day...NO. In fact, they left about 1/4 of our goods out in the elements to get soaked. The drivers tried to claim it was rain on the drive. No, these vans are sealed and at best items would have been damp. No, we had mold, boxes were soaked all the through and 2 mattresses were completely soaked through, sorry United Regions that isn't a van leak! The driver showed up smelling like marijuana and the dispatchers completely dismissed me when I called in to report it. We moved into a new build; I asked them to mind the floors only to watch the driver who stunk of pot to purposely drag the flat of his dolly along the floor. This same driver was on the end of a couch going upstairs and ran into the wall leaving a 6x12 hole in the wall! They destroyed a plastic bin which subsequently broke framed pictures (bubble wrapped), they damaged our footboard, dresser and dining room table (they packed and wrapped). When I called there was nothing but "file a claim". I filed our claim, it cost us thousands to replace mattresses, clean all our clothes that were soaked, repair the flooring, wall, and dining room table. Their offer $75.00, no, I'm not missing a 0, they offered $75.00. I came with receipts, with bills, with pictures, everything that was required. TRUST ME, YOU CAN DO MUCH BETTER THAN WITH THIS COMPANY!

Deceptive business practices! Bait and Switch tactics. Furniture and personal goods held ransom until payment is made several thousand dollars above the binding quote.