Bad
Based on 18 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
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United Van Lines (unitedvanlines.com) has 18 customer reviews on Folks Told, with an average rating of 1.7 out of 5.
18 approved reviews, newest moderated first
Ronald K.
I can only tell you about my recent experience with United. I had a few furniture pieces damaged which they did repair. Problem came with a nearly new vacuum which they agreed to repair. Their driver, who was in chargh kept telling me the repair shop was waiting for parts, but then told me that I had purposely given them "a piece of junk" that could not be repaired and I was just trying to get more cash from them. Stay away is my advice
mike S.
PLEASE, do NOT sign a contract with United Van Lines (UVL), or any of their Agents, to avoid the horrific experience my family has endured. We moved from the Los Angeles area, to the Las Vegas area. We decided on United Van Lines (UVL) based on the presentation made stating the services they would perform and the insurance coverage they offered. We paid for a insurance policy stating: “YOU HAVE CHOSEN THE FULL VALUE PROTECTION. Our records show that you have chosen the FULL VALUE PROTECTION option and that you have agreed that our liability to you for loss and damages will be to repair or replace those goods, up to a maximum of $125,900.00 with $0.00 deductible.” UVL crews packed the household goods on September 9, 2020. The household goods were loaded on a UVL/Golden Eagle Moving Van on September 10, 2020. The furniture and belongings were unloaded at the Las Vegas address, by UVL crews, on September 15, 2020. After the unloading and our inspection during the unpacking, we found damaged and destroyed items totaling an estimated $15,000.00. After notifying UVL and requesting an inspector to review and inspect the damages, UVL asked us to send pictures of the damaged and destroyed furniture, which we promptly sent to UVL. UVL NEVER sent anyone to inspect the damages. We located and hired a Claims Inspector in the area, to document and verify all damages and destroyed furniture pieces. The inspection report and estimates to repair and replace the damaged items, were sent to UVL Claims Team, for their convenience, to resolve the damage claims. After seven (7) months of numerous e-mails and telephone calls to UVL, we received a settlement check in the amount of $1,397.99 to reportedly settle our damage claim. UVL's offer to settle the claim is about 9% of the total loss incurred. We strongly suggest that everyone AVOID UNITED VAN LINES for any moving services. United Van Lines is in “Breach of Contract” and legal remedies must now be considered.
