UNITS® Moving and Portable StorageReviews of unitsstorage.com

I spent a lot of time searching for reliable and honest movers because I was worried after reading issues reported, like “hostage” situations or movers doubling the quoted price. After reading many positive reviews across different platforms, I decided to go with UNITS. I used UNITS for my move from Arkansas to New Jersey. Even though the quote was slightly higher because they don’t have an office in Fayetteville, AR, the overall service was professional. Communication was frequent throughout, and the process was handled smoothly. I would love to give them 5 start, but the reason I’m giving 3 stars is because of miscommunication. I was told that the container would be picked up after noon, but the driver arrived early in the morning and picked it up without contacting us first. Because of that, some of the items were left behind, and we had to transport them in our car, paying an extra $200 for auto movers. Overall, you could trust UNITS over other movers.

I've alway turned to PODS for this type of storage need however, after getting a quote from PODS, I began receiving solicitations from competitors (who knew there were so many!) such as 1-800-Pack-Rat, U-Box, Red Dog, UNITS, to name just a few. I reached out to each with criteria for climate control and lowest price. UNITS was the cheapest, but they also promised climate control that was more than the others who also advertised climate control but when pressed, their climate control was only fans in a warehouse whereas UNITS actually articulated the size and quantity of roof-top AC units in their warehouse! Further, the others seemed to have complex quoting/billing methods, breaking out every component of the rental to a plethora of line items unnecessarily complicating the evaluation process. The UNITS simple stated a single number for the container that was ALL inclusive, plus the monthly rent. But if this wasn't enough to earn the a 5-star review, their outstanding customer care and ops folks (including my own move coordinator) were super accessible, responsive, and eager to help - kudos! So why then a mediocre rating? I moved from Tampa to Charlotte and so dealt with two warehouses. My total experience, as stated, was top notch… until it came to the Charlotte warehouse. Let me just say that outstanding service is when you go beyond, not just the status quo. This means that when there is a challenge, you dig deep and find a way for the customer. This is what experienced, until it came to Charlotte. When my UNITS were empty, I called to have them removed from my driveway. I was told that it would be another week before they would come and get them. I explained that this would hinder the piano movers delivering my grand piano that Saturday because the UNITS would block access to the moving van. My coordinator went to work to accommodate my need but came back with word that the Charlotte warehouse was too busy to get to this any sooner. I escalated but it seemed that the more the Ops people worked to accommodate me, that the more the Charlotte people dug-in to simply say know, so here we are that with a mediocre effort, comes a mediocre review, which is a shame because everyone else worked so hard that they should have received 6-stars. My hope is that this review will result in some much needed coaching that will elevate the performance of the Charlotte warehouse to the rest of the organization. I still wholeheartedly recommend Units, especially if your move does not include Charlotte.

The unit size was great for my need, however, I ended up not having it for the entire month I paid in advance, and was told a refund would be prorated back. That did not happen. I was charged for drop off and pick up and not given the prorated monthly rate for the unit or supplies back which likely would’ve evened out the drop off/pick up cost.

The sales rep, services, unit and move were awesome! However, when I reviewed the final charges, I saw an extra approximately $150 in charges that were not expected nor clear in the initial Sales Agreement.