Average
Based on 384 reviews
Universal Windows Direct3.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Since its inception by co founders William Barr and Michael Strmac in 2002, Universal Windows Direct has lived by the philosophy of CANEI - "Constant and Never Ending Improvement". This philosophy holds true in all aspects of our business, from sales and marketing to installation and service and has catapulted UWD from a small, local home improvement company to one of the largest exterior remodeling companies in the country. Every one of our employees strives continuously to be the best in the business at what they do and provide our customers with only the highest levels of sales, service, and support. We think our company's history speaks to this goal and to the power of what we can accomplish by never settling.
Universal Windows Direct (universalwindowsdirect.com) has 384 customer reviews on Folks Told, with an average rating of 3.9 out of 5.
384 approved reviews, newest moderated first
Robert
Mike and Dan worked non stop and did q fantastic job. The windows look great and you can feel the difference on these hot summer days
Reply from Universal Windows DirectJul 2, 2024
Hi Robert! We are so thrilled that Mike and Dan left you satisfied with your home remodel! We are so happy that you are satisfied with your new windows as well! Please don't hesitate to reach out if you need anything! -AS
Guard W.
Could get very little information from either installer. One spoke no English and the other either spoke little and was hard to understand at times. One window fit right in the other is about two inches short and about 1.5 inches to narrow. The installers did a good job of making them fit and looking good. It remains to be seen how weathering will be.
Reply from Universal Windows DirectJul 2, 2024
Guard, we regret to hear about your experience with communication. Your feedback is important to us, and we will take immediate steps to enhance our communication channels to provide clearer updates throughout the project. Thank you for bringing this to our attention. If you need anything do not hesitate to reach out! -AS
Thomas C.
From consultation to installation, it was a pleasant and easy experience! The staff was very kind and products are great!
Reply from Universal Windows DirectJul 2, 2024
Hello, Thomas. We really appreciate you taking the time out to share your experience with us and thank you for trusting us at Universal Windows Direct with your home improvement project! -AS
Janette P.
I had Josh Walczuk as my sales rep. I initially contacted other places for quotes, for windows and decided on Universal Direct. Quite a large difference in cost and my sales rep was not only nice, he was quite knowledgeable. Everything I asked for is what I got, nothing more and nothing less. I kind of felt bad for my installers, because whoever put up my siding obviously was clueless and went a good 6 inches over the previous windows. So these poor guys, Jake & Merrit had to come back the next day with new j channel to finish the job. Everything opens and closes with ease and they cleaned up every little thing. Although I have nothing to compare to, since I never bought windows before, they made me feel valuable to them and walked me through, why and what they were doing. Any little question asked, they responded without attitude and utmost courtesy.
Reply from Universal Windows DirectJul 2, 2024
Hello, Janette! Thank you for this amazing feedback on your experience with us at Universal Windows Direct! We are so happy to hear that our team provided you with a great experience. Please don't hesitate to reach out if you need anything! -AS
Andrea
From the consultation to the installation, Windows Direct was awesome. The consultation was thorough and informative and nothing was hidden or left out. The windows came in quickly and installation happened in the blink of an eye.
Reply from Universal Windows DirectJul 1, 2024
Thank you for your five-star review! ^AM
Susan F.
The crew was polite, careful about their work and cleaned up afterwards. My only "complaint" is that I don't like the window stickers that came on the new windows. They are extremely difficult to remove, they come off in shreds, and I'm going to have to take a razor blade to scrape them off.
Reply from Universal Windows DirectJul 1, 2024
Thank you for sharing your experience working with our team, Susan! It is protocol to leave the stickers on the windows as homeowners can use the information on them for tax purposes. We advise pulling on them slowly and using a "goo-gone" product to help them come off easier. ^AM
Noree V.
The representative(Josiah Oetjen) that came to my home was totally awesome and informative. My husband was very pleased with the information we received and getting ready to place his order.
Reply from Universal Windows DirectJul 1, 2024
We are thrilled to learn Josiah was able to help bring you one step closer to improving your home! Thank you for your review! ^AM
Tina B.
excellent experience from sale to install! sales guy is great, install crew was wonderful. Cleaned up and worked fast!!!
Reply from Universal Windows DirectJul 1, 2024
Thank you for sharing your experience and for the five-star review! ^AM
