Reply from UnlockHereJul 23, 2024
Hello Salvatore,
Thank you for taking the time to share your feedback with us. We genuinely regret that you had a negative experience, and we want to address your concerns with the utmost respect.
Firstly, let us assure you that we are a legitimate and registered company, committed to providing excellent service to our customers. We are listed on the Better Business Bureau and Trustpilot, where we have thousands of positive reviews and satisfied users.
Regarding your concerns about payments, we do not capture any payment information ourselves. All transactions are processed through a regulated third-party platform, ensuring that your payment information is secure and not misused. Any claims suggesting otherwise are simply not true.
We understand your frustration about the subscription fee. Our service does require a subscription after an initial trial period, and this is clearly stated in our terms and conditions. We strive to be transparent about this, but we're always here to help clarify any confusion. If you felt misled by the YouTube videos, we will review them to ensure they accurately represent our services.
We take competitors' harassment seriously and forward any information about such activities to the relevant authorities. Your accusation seems to be a part of these ongoing attempts to damage our reputation, but we are committed to maintaining our integrity and continuing to serve our customers honestly.
We'd love the opportunity to discuss this further with you and resolve any lingering issues. Please reach out to us directly at [email protected], and we'll do our best to assist you.
Thank you again for your feedback, Salvatore. We value all feedback as it helps us improve our services.
Best regards
The Unlockhere Team