Reply from UnlockHereJul 23, 2024
Dear Webcircus,
Thank you for taking the time to share your thoughts with us. We're genuinely sorry to hear about your experience and want to address each of your concerns with utmost respect and clarity.
First and foremost, we want to assure you that unlockhere.com is a fully registered company and listed on platforms such as the Better Business Bureau and Trustpilot, where we maintain open discussions with our users. We pride ourselves on having thousands of positive reviews from happy users, which speaks volumes about our services.
We do not capture or misuse any payment information, including card details. We use a regulated third-party platform for all payments, ensuring that your financial data is never directly in our hands. Any claims suggesting otherwise are simply not true and are damaging to our reputation.
Regarding the subscription fees, the initial $1 trial subscription is designed to give users a risk-free opportunity to evaluate our services. We ensure transparency about any subsequent charges, which are always clearly communicated beforehand.
It's disheartening to read that you did not receive the code to unlock your device. If this happened, it's not up to our usual standards, and we want to make it right. Please reach out to us directly at [email protected] so we can resolve this issue promptly.
Our email address, [email protected], is indeed genuine and actively monitored. We encourage you to contact us directly for any support you need.
Thank you for your feedback. All feedback, positive or negative, helps us improve. Please get in touch with us directly so we can address your concerns and hopefully turn your experience around.
Warm regards,
The UnlockHere Team