UPakWeShipReviews of upakweship.com

The team was seamless, transparent and communicated every detail clearly. Thank you so much Erica and team.

It really was a 5-star experience. Moved a 3-bedroom house from San Diego, CA, USA to Marseille, France without a glitch. Teams in both countries (Erika Grayson and John in the US, Marie-Charlotte, Thomas, and James in France) were super helpful and responsive, trucks on time, shipping time as expected, and documentations very useful to guide us through the paperwork. The whole thing for a good price overall. Strongly recommend. Thank you, merci.

Far cheaper than anywhere else I could find for my move from USA to NZ, they were super flexible and accommodating and made the whole thing easy

We cannot recommend UPakWeShip, which has dishonest practices and very poor communication. We shipped our household belongings from the USA to Europe. Our original plan was to relocate to northern Spain. Due to unexpected circumstances, we relocated to the Netherlands. All this occurred and was communicated with UPakWeShip before our belongings cleared customs in Antwerp, Belgium, in February 2026. We had always planned to have UPakWeShip store our belongings in Antwerp until we had a permanent address. This was arranged and we provided an address and date (a few months in the future) for delivery to the Netherlands. We began inquiries in March 2026 about an adjustment to the delivery charge we had paid for delivery to Spain as this was 1650 km further than the travel for the actual delivery to the Netherlands. We received no reply and sent additional communications to all our UPakWeShip contacts. Again we had no response. Shortly before our crates were delivered to our new home in the Netherlands, we received our bill for storage, which we paid immediately to receive our belongings. Our crates were delivered. We continued to reach out to UPakWeShip regarding an adjustment for delivery. We received a response on June 1, 2026, from UPakWeShip asking for our bank transfer info to which our refund could be sent; we emailed this information immediately. We have heard nothing further in the subsequent 4 months despite a final email follow-up from us in which we indicated we would begin to pursue the matter through the legal system if we did not receive communications from them by October 1, 2026. We have an extensive network of expats and soon-to-be expats with whom we are sharing widely our very negative experience with UPakWeShip. We highly recommend avoiding doing business with this company that does not respond in a timely manner to correspondence from active clients and which appears to have no issue with overcharging its clients.

They say they have up front prices and no hidden fees but we moved from Portugal to the USA this past March 2026 with a Ucrate delivery date of April 2026. Or crate made it to the USA and they found a bug in the conex box of 15 pallets and had to send it back to the EU to be fumigated. And then returned to the USA. It's September 25th and we still haven't seen our pallet and were told we have to pay $1419.80 before getting our pallet! We moved here with just a suitcase so we have had to buy so much stuff that is on that pallet like summer clothes, formal wear for a wedding, bedding and linens. They said our insurance we bought doesn't cover this. So we paid. Then we found an email in spam for a bill for just under $400 for fumigation! What next? It feels like our stuff is being held hostage. Think twice before using their services.

"Do you know where your crate is, because we don't," is a call I never hope to receive again. UPakWeShip apparently pays for the absolute cheapest subcontractors they can in Europe. I just read someone waited 13 weeks, which is crazy. I can tell you why: our items sat loaded on a truck in "out for delivery" status for 2 weeks. It was sitting an hour or so away, we could have rented a truck and picked it up, but we couldn't. After two days we reached out to UPakWeShip and they provided 0 help, just shrugged their proverbial shoulders and said, we have your money, what are you going to do about it?

We used UPak WeShip for our recent move from California to Germany. We had an excellent experience with their staff, from quoting and answering our many questions, to their communication throughout the shipping process. They were always very friendly and helpful. Overall, the process took a little over 13 weeks, which was longer than the original estimate, but I don't fault the company for this -- we were prepared to wait and I think that's just the way it goes with international shipment. They offered us the lowest price for a relatively small shipment, and we would use them again.

Before booking with UPakWeShip, customers should understand exactly what happened in our experience. We purchased a $7,837 service described as “All Inclusive 20ft Door to Door” for an international household move from the United States to Spain. We provided UPakWeShip with our exact residential delivery address before the container was loaded and before the final payment was accepted. We reasonably expected the amount quoted and paid to cover the shipment through delivery to our residence. UPakWeShip’s own booking record connected our exact Spanish address, the 20-foot container, “Door To Door” routing, and our payment within the same transaction record. Before the shipment, UPakWeShip did not provide us with: • Specific delivery-vehicle dimensions • An access checklist • Defined street or parking requirements • A request that we certify the address as accessible • A warning that access had not been confirmed • An estimate of the additional amount we might have to pay if their planned delivery method could not be used Only after our belongings were already committed to international transit and outside our control were we told that the original container truck could not park in front of our house. At that point, we had no meaningful practical ability to reject the arrangement or choose another mover. To obtain delivery of our belongings, we had to enter into a separate agreement with UPakWeShip’s designated destination agent, Mudinmar. Mudinmar required an additional €1,633.50 for: • Warehouse handling and movement • Shuttle service • Street-level residential delivery • VAT The payment cost us $1,866.81 through Wise. These were not charges for unpacking, furniture assembly, or an optional premium delivery upgrade. They were the destination services necessary to get our belongings delivered to our residence. We paid because our belongings were already overseas and the separate payment was required for delivery to proceed. We repeatedly asked UPakWeShip to reimburse the additional destination-delivery expense or credit us for the portion of the prepaid door-to-door service that was not completed at the original price. UPakWeShip denied reimbursement in writing and relied on contractual language excluding difficult-access charges. Our concern is not that the container never crossed the ocean. Our concern is that the complete door-to-door service was not provided at the price we were quoted and paid. A substantial additional expense was imposed only after our belongings were already in transit. If you are considering UPakWeShip, obtain written confirmation of the exact delivery vehicle, parking and street-access requirements, whether your address has been reviewed and approved, every destination service included in the price, and what you could be required to pay if their planned vehicle cannot complete delivery. Do not assume that “door to door” or “all inclusive” necessarily means your belongings will reach your residence for the original quoted price. Based on our documented experience and UPakWeShip’s refusal to reimburse the additional delivery expense, we cannot recommend this company.