Great
Based on 28 reviews
Phone Company4.3Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We are cloud-based business phone system built for small and medium-sized businesses. We provide a complete solution that includes voice calling, shared SMS inboxes, voicemail, call routing, scheduling, invoicing, and payment tracking—all in one easy-to-use platform.Our system helps teams streamline communication and manage day-to-day operations efficiently from anywhere. We’re focused on simplicity, reliability, and responsive support to help businesses stay connected and productive.
Phone Company (upcentral.io) has 28 customer reviews on Folks Told, with an average rating of 4.3 out of 5.
28 approved reviews, newest moderated first
Tristan K.
UpCentral is an excellent VOIP provider. They are affordable, which is a must for small business, and their product works consistently. It one of those services that you forget about after it is set up because it runs smoothly. We have been a customer for a couple of years and have no complaints.
Zachary T.
they delivered on time and also they communicate to you nicely nice experience
Phorgotten S.
Broken service, broken promises. Got as a skype replacement, it stopped working. Need to find something else, trying to get money back from this joke company with no support.
Reply from Phone CompanyJul 24, 2025
Thank you for your feedback. While many customers have successfully ported over from Skype, we have not received any support request from you and cannot locate an account under your name. If you are a customer and unsure how to use certain features, we’re happy to assist. Please email us at [email protected] using the email address associated with your account so we can verify your details and provide the appropriate support. — UpCentral.io
Customer
Scam. Tracking shows it was delivered to an entirely different town. Customer service says they can’t help because of proof of delivery even tho the address doesn’t even match my shipping address and it’s not even the same town. They probably didn’t even ship anything at all.
Reply from Phone CompanyMay 3, 2025
We want to clarify that you’ve contacted UpCentral.io, a cloud-based phone service provider for businesses. We do not sell or ship any physical products. It seems you may be trying to reach UPCENTRALSTORE.COM, which is a completely separate entity and not affiliated with us in any way. Unfortunately, despite our efforts, they continue to use a similar name, causing ongoing confusion. We hold a registered trademark for UpCentral and have already issued a cease and desist. You can find reviews about UPCENTRALSTORE on Trustpilot here: 👉 https://www.trustpilot.com/review/upcentralstore.com Again, we are UpCentral.io. If you’re looking for a cloud-based phone system, we’d love to help. Otherwise, we recommend reaching out to the correct business. – UpCentral.io
Daryl A.
Awesome company they provided fantastic service and were very attentive to my needs
Stephen S.
I've been using UpCentral for several months (since mid-January) and, while the interface isn't the flashiest, the service and customer service has been exceptional! And the price is unbelievable!
Brad P.
The setup was smooth, the features are easy to use, and support has been helpful. Would love to see a few more advanced options in the future, but overall, very satisfied!
Reply from Phone CompanyApr 30, 2025
Thanks Brad, glad to hear everything went smoothly and that the setup is working well for you. Your A2P registration has also been approved. If you have any questions, feel free to reach out. – UpCentral.io
Born A.
There is most definitely on Facebook a page with a "Follow," option by the name of UpCentral Store with the UpCentral Logo promoting a VitaDrink Juicer for the price of $29.99 with thousands of views and comments saying they've ordered and love their Juicer. When you click on the UpCentral Store Logo it takes you to a shopping website all by the name UpStore. It also says "Grab Yours Now with the logo and upcentralstore.com The guy has dreadlocks and demonstrates the Juicer and how to use it. I shared it on my FB page at ENDTIMES. The negative comment you responded to with taking legal action is not a false review. ...REPLY to UpCentral's response: Please read my comment in its entirety as I stated it has YOUR Logo. Maybe you should go to the post on FB and check it out for yourself.
Reply from Phone CompanyApr 19, 2025
We want to clarify that you’ve left a review for the wrong company. We are UpCentral.io, a cloud-based phone service provider for businesses. We do not sell or ship any physical products. It looks like you’re referring to UpCentralStore.com, which is not affiliated with us in any way. They’ve caused ongoing confusion by using a similar name, and despite us sending them a cease and desist (we hold a registered trademark for “UpCentral”), they continue to operate under that misleading branding. You can find the correct business and their reviews by searching “UpCentralStore” on Trustpilot. Please update your review to reflect the correct company. Again, we are UpCentral.io, and if you're actually looking for a cloud-based phone system, we’re happy to help. – UpCentral.io
