UphealReviews of upheal.io

Mental Health

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4.7

Excellent

Based on 95 reviews

Upheal4.7

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Honesty, pricing, process and quality scores appear once 5 customers have rated them.

About Upheal

Upheal is the AI-native EHR that does the work for mental health providers. It writes the notes, runs the billing, and checks the compliance. You do the therapy.70,000+ providers run their practices on Upheal and get up to 10 hours a week back. Your note is drafted before you leave your chair, in your template, with the golden thread intact. Compliance is checked before you sign, not after a payer audit, so your documentation holds up in your own voice.Upheal covers the whole practice: scheduling, telehealth, intake forms, client billing, insurance claims with denial appeals drafted for you, and an AI Assistant that knows your practice.Pricing is simple: AI notes: $39/month - AI documentation for therapists who just need great notes, fast. EHR: $1/session - Full EHR workspace. Ideal for a lighter or varying caseload. EHR Pro: $99/month - Complete EHR with unlimited AI admin assistance. Best value for a fuller caseload.Try Upheal free, no credit card required, and see what your evenings look like when the admin does itself.

Upheal (upheal.io) has 95 customer reviews on Folks Told, with an average rating of 4.7 out of 5.

Also known as: upheal.io
Website: upheal.io
Category: Mental Health
Listed on Folks Told: 2026

Upheal reviews

95 approved reviews, newest moderated first

Audra S.
Apr 28, 2026
Tyler was extreemly responsive with his…
Tyler was extreemly responsive with his help and follow up that I had resolved the issue I was having. I am very impressed with the support of this site and have recommended it to peers in part due to the response I recievied when having problems.
Reply from UphealMay 13, 2026
Thank you so much for writing this review! We will be sure to pass your message along. Our support team will be very happy to hear this. If there's anything we can do to make your experience even better, please let our team know. Take care, The Upheal Team
Andrea B.
Apr 14, 2026
Thrilled!
I love Upheal! It makes my documentation so easy and it just keeps getting better all the time. Tech support is very responsive and skilled. The positive customer service is an additional reason that I am so happy with this service. There are so many templates to choose from and it creates a case formulation and treatment plan, as well. I highly recommend this!
Reply from UphealMay 13, 2026
Thank you so much for taking the time to write this! It makes us so happy to hear that you are enjoying the entire Upheal experience. If there's anything else we can do to make your experience even better, please do not hesitate to reach out to our team. Take care, The Upheal Team
Jessica F.
Apr 8, 2026
Your team is helpful
Your team is helpful, diligent and have been prompt with responding to my issues.
Reply from UphealMay 13, 2026
We appreciate you taking the time to write a review! This means a lot to us. If you ever need further assistance, our support team is happy to help! Take care, The Upheal Team
James Genovese LPC, L.
Mar 4, 2026
Upheal Promptly Responded to an Application Issue
I had a problem with the Upheal application interfering with my MacBook Pro features, but Upheal promptly offered a a fix. I haven't yet implemented it, but will do so later.
Reply from UphealMar 4, 2026
Thank you for writing a review. We're very sorry that you have not been satisfied with your Free Trial experience. We reviewed the messages from the AI chat and we do see a message saying it will route you to a human agent as soon as possible. Since the timing of the conversation was after our business hours, the expected response time you were provided was for the next day. A response was then provided from our support team at the beginning of the next business day. We are happy to report that we identified the issue you reported, and it was specific to that version of MacOS on your device. Our engineering team was able to find a solution and released an update to the app that should fix the issue. The new update of the App has been released and your App should automatically update if auto-updates are enabled. Again, we're very sorry, and we would be happy to discuss and provide further assistance if needed. Feel free to respond to the support ticket or you can email us at [email protected]. We're happy to help!
Carms B.
Feb 7, 2026
As a new customer - HIGHLY Impressed
As a new customer, learning their system which offers an incredible service of easy-to-use products, templates and guides, when I did have a customer support query, both Tyler and Katie were incredibly friendly, helped me understand what I needed to do, and were incredibly helpful. 20 out of 10 for customer support and management.
Reply from UphealMay 13, 2026
We're so happy to hear! You kind message has been passed along to the support team. Thank you so much for taking the time to write a review! Take care, The Upheal Team
RM
Jan 6, 2026
I am an OT
I am an OT. I write notes for early intervention for parents to read and understand the session. I have spent WAY too much time trying to tell this crap software how I want my notes to be written. It goes back to psych notes and add a bunch of stuff that was not in my original voice to text note. This is not user friendly if you are an OT writing simple narrative notes. STAY AWAY for this one!! Also there was no way to contact customer service to chat about my problem.
Reply from UphealJan 6, 2026
Thank you for taking the time and writing an honest review. Currently, Upheal's notetaking tool is designed more specifically for mental health professionals. While other professions in the medical space can use Upheal, it is designed for Mental Health notes first. In regards to customer service, we have an in-app messenger icon on the bottom right corner of each page that provides access to our support resources. There you can send a message to our customer support team, ask our AI assistant a question, or search support articles in our Support Center. Please feel free to send us a message either in-app or email us directly at [email protected]. Our team would be happy to connect with you, discuss your concerns, and try to help find a solution. Thanks so much! Take care, The Upheal Team
Sara A.
Dec 12, 2025
Excellent customer service is the icing…
Excellent customer service is the icing on the cake to an already phenomenal program. 💯 Recommended!
Reply from UphealJan 6, 2026
Thank you so much for taking the time to leave us this review! We will be sure to let our Customer Support team know. If we can do anything else to make your experience even better, please do not hesitate to reach out. Take care, The Upheal Team
jorge T.
Dec 5, 2025
best price
best price. it works exactly as advertised. it takes several attempts to create your custom note. perhaps as upheal grows this process can be simplified
Reply from UphealJan 6, 2026
Thank you so much for your review and honest feedback! Our team will continue to look into ways to simplify and improve the customer experience including building custom note templates. Thanks again for taking the time to provide us a review! Take care, The Upheal Team

UphealReviews of upheal.io

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What customers rate

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UphealReviews of upheal.io

Rating breakdown

What customers rate

Upheal reviews

Tyler was extreemly responsive with his…

Thrilled!

Your team is helpful

Upheal Promptly Responded to an Application Issue

As a new customer - HIGHLY Impressed

I am an OT

Excellent customer service is the icing…

best price

About Upheal

More in Mental Health

Emotionalsupportanimal

The Trichotillomania Relief Specialists™

Stop Drinking Expert

Prosper Health

Upheal reviews

Tyler was extreemly responsive with his…

Thrilled!

Your team is helpful

Upheal Promptly Responded to an Application Issue

As a new customer - HIGHLY Impressed

I am an OT

Excellent customer service is the icing…

best price