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Upstep Custom Orthotics Reviews | Read Customer Reviews of upstep.com

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Upstep Custom Orthotics

Upstep Custom OrthoticsReviews of upstep.com

Medical Specialists

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4.2

Great

Based on 3,671 reviews

Upstep Custom Orthotics4.2

Reviews3,671 About Contact

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Rating breakdown

5 star75%
4 star4%
3 star3%
2 star2%
1 star15%

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What customers rate

Honesty, pricing, process and quality scores appear once 5 customers have rated them.

About Upstep Custom Orthotics

#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order⁠ - no questions asked!

Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on Folks Told, with an average rating of 4.2 out of 5.

Also known as: upstep.com
Website: upstep.com
Category: Medical Specialists
Listed on Folks Told: 2026

Contact & location

(800) 945-4770
upstep.com
customercare@upstep.com

About these reviews

Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
This company cannot pay to remove reviews or change its score.
The company replied to 89% of reviews.
Most recent review: October 2026.

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Upstep Custom Orthotics reviews

3,671 approved reviews, newest moderated first

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customer
Mar 28, 2024
I didn't receive a call from your…
I didn't receive a call from your representative? But I still order.
Report
Kristin
Mar 27, 2024
Help I paid good money and would like them fixed
The insoles make me feel like I’m walking on the outer edge of my feet, causing me more discomfort and unsteadiness
Report
Andrew L.
Mar 26, 2024
Mary - fast, nice and efficient.
Mary was very nice, fast, and efficient in helping solve my insole issue. Hopefully the next pair I will have better success with as we solve my foot pain.
Report
Mike
Mar 26, 2024
Hope the folks that build my orthotics are as helpful as Samantha.
Very helpful
Report
customer
Mar 26, 2024
Online ordering experience was easy and…
Online ordering experience was easy and thorough. I look forward to experiencing the product.
Report
Paul S.
Mar 25, 2024
Photos of shoe and insert pain
Photos of shoe and insert pain
Report
David F.
Mar 25, 2024
All I ask for was a refund
All I ask for was a refund. I thought my refund was no problem after speaking to your rep Vinne. Obviously you haven’t stared my refund because when I wrote to ask about it you just try to offer me a discount. I don’t want a discount I would like my money back. When I cancelled they hadn’t even started on my inserts yet.
Report
David H.
Mar 25, 2024
Mary was very helpful and professional
Mary was very helpful and professional
Report

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