Upstep Custom OrthoticsReviews of upstep.com

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4.2

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Based on 3,671 reviews

Upstep Custom Orthotics4.2

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About Upstep Custom Orthotics

#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order⁠ - no questions asked!

Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on Folks Told, with an average rating of 4.2 out of 5.

Also known as: upstep.com
Website: upstep.com
Category: Medical Specialists
Listed on Folks Told: 2026

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About Upstep Custom Orthotics

Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on Folks Told, with an average rating of 4.2 out of 5.

Also known as: upstep.com
Website: upstep.com
Category: Medical Specialists
Listed on Folks Told: 2026

Gian C.

Feb 16, 2024

This is the second time I ordered from…

This is the second time I ordered from upstep and overall I’m not too happy with them. The first time I ordered them just for playing tennis and they seemed okay at first but wore out really quickly - and I mean I could see visible deterioration of the insoles after playing only a handful of times. I still used them for a while but they were not as comfortable as I expected and didn’t feel I was getting much benefit. Ankle and knee pain still persisted longer term, but to be fair these were both preexisting and though I didn’t expect the insoles to solve the problem I did expect them to help at least a little bit, but it was a negligible difference at best after the first couple wears. I decided to give them another try this year but this time I got the “on my feet all day” version expecting a much more durable insole. I also let upstep know that I didn’t think they fit correctly the first time, yet for some reason they still used the original mold from the first pair to make the second pair, which is not what I was expecting after alerting them of the problems with the first ones. We’ll it turns out these are not any more comfortable or durable than the last ones, worse in fact, which is unfortunate because I really love the idea/concept of upstep and desperately wanted it to work. I guess I’m going to have to go back to my podiatrist and spend a lot more money and time to get exactly what I need.

Reply from Upstep Custom OrthoticsFeb 27, 2024

I'm truly sorry to hear about your experience with our insoles, both the first and second time around. It's disappointing to learn that they didn't meet your expectations in terms of durability and comfort, especially considering the issues you've faced with ankle and knee pain. We aim to provide products that not only meet but exceed our customers' needs, and it seems we fell short in your case. Regarding the use of the original mold for your second pair, despite your feedback, that certainly seems like a missed opportunity to address your concerns more effectively. We genuinely appreciate your willingness to give Upstep another try and your feedback, which is crucial for us to improve. Please reach out to our customer service team at your earliest convenience. We would like to discuss the possibility of rectifying this situation, whether through a different product solution or another form of resolution. Your satisfaction and comfort are very important to us, and we hope to have the opportunity to make this right for you. Thank you for your honest feedback, and we look forward to hearing from you soon.