Upstep Custom OrthoticsReviews of upstep.com

Reply from Upstep Custom OrthoticsFeb 12, 2024

Hello, thank you for bringing this to our attention. Our tech team is now aware of this issue and is actively fixing it. We are sorry you encountered this issue. You will receive an email shortly where you can reply with your photos and we will update your order for you. Thank you again for sharing this with us!

Reply from Upstep Custom OrthoticsFeb 14, 2024

Great to hear that Kasie was able to provide you with quick responses! We pride ourselves on our responsive and efficient customer service. Thanks for letting us know about your positive experience.

Reply from Upstep Custom OrthoticsFeb 14, 2024

It's wonderful to hear that Mary provided you with such helpful, professional, and informative service. We're thrilled to have her on our team and glad she could assist you so effectively. Your gratitude is much appreciated, and we'll make sure to pass your thanks on to Mary. Thank you for choosing us!

Reply from Upstep Custom OrthoticsFeb 12, 2024

Thank you for sharing your experience with us! We are happy to hear Mary was quick to assist your needs!

Reply from Upstep Custom OrthoticsFeb 12, 2024

Hello, Firstly, we want to extend our sincerest apologies for the frustration you've experienced. Our customers' satisfaction is at the forefront of our values, and it pains us to know you felt unheard. We want to assure you that your feedback is pivotal in helping us enhance our communication channels. We are continuously working on improving our contact avenues to ensure that our customers can reach us easily and receive the prompt support they expect and deserve. Your issue is our priority. To resolve this as quickly as possible, we encourage you to use our live chat feature at upstep.com or call us directly at 1-800-945-4770 where our team is readily available to assist you. Additionally, we suggest checking your spam folder as, occasionally, email providers may incorrectly filter our responses. Your concerns have been flagged with our customer care team, and we are committed to making things right. Please don't hesitate to reach out again through any of the mentioned channels for immediate assistance. Warm regards, The Customer Care Team at Upstep

Reply from Upstep Custom OrthoticsFeb 14, 2024

Thank you for sharing your experience with the ordering process! We're glad to hear you found it easy and straightforward. We're looking forward to hearing your thoughts on the product once you've had the chance to use it. Your feedback is valuable to us, and we're here to support you every step of the way. Let's hope it exceeds your expectations.

Reply from Upstep Custom OrthoticsFeb 12, 2024

You sure will! We are so excited for you. Be sure to keep us updated!

Reply from Upstep Custom OrthoticsFeb 14, 2024

It's fantastic to hear that Mary provided knowledgeable and helpful service during your interaction. We take pride in having team members like her who can offer such valuable support to our customers. Thank you for taking the time to acknowledge her assistance!