Upstep Custom Orthotics Reviews | Read Customer Reviews of upstep.com

Upstep Custom Orthotics Reviews | Read Customer Reviews of upstep.com

Upstep Custom Orthotics reviews

3,671 approved reviews, newest moderated first

customer
Jan 18, 2024
Super easy to order and fast customer…
Super easy to order and fast customer service. I am excited to try.
Reply from Upstep Custom OrthoticsJan 18, 2024
We are so excited for you! Your feet are in good hands. Thanks for your feedback!
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customer
Jan 18, 2024
They have helped me walk better.
They have helped me walk better.
Reply from Upstep Custom OrthoticsJan 18, 2024
We love to hear this! Thank you for sharing an update on how you are doing with your Upsteps!
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Susan F.
Jan 18, 2024
Really impressed with Upstep
Really impressed with Upstep's many options to select my foot issues. Plus, responsive to questions before ordering then asking for even more specifics on my feet and asked for pics of current shoes. They have collected more information than my podiatrists did for past orthotics. I'm looking forward to getting my new inserts from Upstep!
Reply from Upstep Custom OrthoticsJan 18, 2024
Upsteps are truly 100% custom. We pride ourselves on the craftmanship that goes into creating your custom orthotics. Thank you for sharing your experience. We are so excited for you!
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Rob F.
Jan 18, 2024
Scam company takes 90 days to send product
Ordered insoles with these guys in September ‘23 and they kept postponing my order saying “there’s been a slight delay” over and over. Decided I’d been scammed so disputed the charge. Miraculously, that’s when they decide to finally send the orthotics. Once received, the product was unusable so immediately send them back. They wouldn’t refund after that since I disputed already. They have 70k followers on instagram which are mostly fakes as you can see by clicking them and seeing they have 0 posts. Beware of this company!! EDIT: Upstep likes to say my “refund is in the hands of my financial institution after a dispute” except this isn’t the case with this issue. My financial institution has reversed the dispute after they finally sent the orthotics so Upstep has my money and owes me a refund now!
Reply from Upstep Custom OrthoticsJan 18, 2024
Hello, we would love the opportunity to investigate this further. Your concerns matter to us, and we would prefer to reach a suitable resolution. Once an order is disputed on your credit card, your refund is now in the hands of your financial institution. Please email us at [email protected] with your order email, and or order number. We look forward to hearing from you.
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Martin
Jan 18, 2024
Be careful when ordering from this…
Be careful when ordering from this company.... best case is You will have to wait 4 to 6 weeks for your product once you have ordered. Also, if you're not satisfied and request a refund or a replacement product, you will be completely ignored. It's been weeks since I requested refund or help....absolutely no response from company
Reply from Upstep Custom OrthoticsJan 18, 2024
Hello, our current turnaround is 29 business days from the day we receive your kit back. We apologize if this was not clear. Before submitting payment for your order, there is a message stating our turnaround time for design and production. We will consider your feedback on this matter greatly. We are sorry to hear you have not been responded to via email. Be sure the email you are sending to is - [email protected]. Our response time is 24 hours or less. Also, you can chat with us live on our website if that is easier!
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salina B.
Jan 18, 2024
Very unsatisfied customer,when my order…
Very unsatisfied customer,when my order finally arrived after 60days of waiting it was another pair of foot impression not custom insoles that I paid 239.00 for,I immediately wrote the company a refund was issued I am so upset because I could have gone with another company .please do not waste your time or hard earn money on this company
Reply from Upstep Custom OrthoticsJan 18, 2024
Hello, we do not recognize the name or email provided with our order database. We are disheartened to hear of your experience. Please email us at customercare@upstep with further details on your experience. We would like to investigate this matter further. Thank you.
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Morgan J.
Jan 17, 2024
Pleasant and super fast!
Super swift response and was a live support agent right away, no AI bots at all. Very smart and funny and kind too. Efficient and easy! Thanks!
Reply from Upstep Custom OrthoticsJan 18, 2024
100% human here at Upstep! We are happy to hear you had a great visit on our chat.
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Andrew
Jan 17, 2024
KASIE was extremely helpful
KASIE was extremely helpful. Answered my question and very polite. Thank You
Reply from Upstep Custom OrthoticsJan 19, 2024
We are thrilled to hear you had a great experience with Kasie!
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