Upstep Custom Orthotics Reviews | Read Customer Reviews of upstep.com

Upstep Custom Orthotics Reviews | Read Customer Reviews of upstep.com

Upstep Custom Orthotics reviews

3,671 approved reviews, newest moderated first

customer
Sep 16, 2023
The experience was great
The experience was great
Reply from Upstep Custom OrthoticsSep 19, 2023
Thank you so much for taking the time to review us! Welcome to Upstep!
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Marcy M.
Sep 16, 2023
Great customer service
I would like to thank Samantha for being a great customer service representative. She listened to my situation gave me different options to resolve my issuse and not once was she rude or difficult to deal with. Thank you so much.
Reply from Upstep Custom OrthoticsSep 19, 2023
We are so grateful for your kind words and 5-star rating! Our team works hard to ensure every customer has a memorable experience. If there’s anything else we can do to make your next visit even better, please let us know!
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John L.
Sep 15, 2023
Adjusting an order
Samantha made the adjustment to my order so easy. I couldn’t get someone on the phone but it turns out I didn’t need to. The chat with Samantha resolved it. Thank you!!!
Reply from Upstep Custom OrthoticsSep 19, 2023
Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us. Your kind words mean a lot to our team!
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Jaime M.
Sep 15, 2023
Very nice and helpful
Very nice and helpful. Great customer service.
Reply from Upstep Custom OrthoticsSep 19, 2023
Thank you for your kind words and support. We’re grateful to have you as a valued customer. Don’t hesitate to reach out if there’s anything else we can assist you with!
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Randall D.
Sep 15, 2023
Helpful and made me want to try it
Helpful and made me want to try it
Reply from Upstep Custom OrthoticsSep 19, 2023
We welcome you to Upstep! With our 180 day money back guarantee, you have nothing to lose except your foot discomfort!
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Kristopher S.
Sep 15, 2023
Kasie Earley was the best
Kasie Earley was the best, she guided me throughout the process step by step, helping me understand the process! Great customer service
Reply from Upstep Custom OrthoticsSep 19, 2023
Thanks so much for your feedback, Kristopher! It makes our day to hear about how much our customers love our customer care dept and the excellent service they’ve received from our team. We have passed on your review to our team and look forward to crafting your new orthotics!
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Diane S.
Sep 14, 2023
Kasie was very prompt and professional.
Kasie was very prompt and professional.
Reply from Upstep Custom OrthoticsSep 19, 2023
Hi Diane, Your kind words about our Kasie are really appreciated. We love making our customer’s days and we can’t wait to have the opportunity to make you smile again! Thanks for choosing us!
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James R.
Sep 14, 2023
Upstep has redeemed themselves
I have a problem with my order I made n I knew it was a problem right away so I reached out within minutes of making the order n couldn’t chat online with anyone because there is no send button n couldn’t reach a live person via phone n get an email back telling oh sorry try it again! REALLY?! After this review upstep has redeemed themselves n I have much different view the company now a very positive view of them
Reply from Upstep Custom OrthoticsSep 19, 2023
Hello James, we are very sorry you could not reach us as we see you contacted us initially on Thursday after hours. I can see you have since been helped. Thank you for your feedback!
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