Great
Based on 3,671 reviews
Upstep Custom Orthotics4.2Honesty, pricing, process and quality scores appear once 5 customers have rated them.
#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on Folks Told, with an average rating of 4.2 out of 5.
3,671 approved reviews, newest moderated first
Daniel M.
Customer Service Representative Kasie was very helpful and provided an update on why I only received half of my order!
Reply from Upstep Custom OrthoticsMar 31, 2023
What a lovely review!! Thank you so much!!
Ben
Quick and Easy
Reply from Upstep Custom OrthoticsMar 31, 2023
Perfect!!!! Thank you! We cant ask for more than that!
karthik R.
Good and prompt customer service
Reply from Upstep Custom OrthoticsMar 31, 2023
We love how you took the time to share your thoughts!
Carolyn M.
Quickly gave me what I needed
Reply from Upstep Custom OrthoticsMar 31, 2023
We are happy to make your experience seamless!
CB A.
The chat agent, Kasie, did a great job of helping to solve my issue with the orthotics. She was quick and efficient and settled my concerns satisfactorily.
Reply from Upstep Custom OrthoticsMar 31, 2023
We think she is amazing too and we are glad you feel the same way!
jason
Very quick response and very quick to make my complaint right.
Reply from Upstep Custom OrthoticsMar 31, 2023
We are glad we were able to rectify the issue you had. That is why we are here!
Raphael S.
Super uncomfortable and poorly made. Will definitely be returning. These are about the same quality as what you would by for 19.99 at Walmart. They seem to have a ton of fake reviews about how great their customer service and quality is. Both are 1 star at best.
Reply from Upstep Custom OrthoticsMar 31, 2023
Hello. All reviews are real and from actual customers. We are very sorry you are unhappy with your orthotics. They're made from high-quality EVA and polypropylene - the best materials in the industry today. We use Ethylene Vinyl Acetate (EVA) foam. EVA is a wonderful shock absorber that is heat moldable and has excellent shape retention. Because of its versatile uses, it is among the most popular of our manufacturing materials. EVA provides excellent cushion, comfort, and breathability, wicking away moisture and reducing friction. We use Polypropylene, lightweight, durable, and heat adjustable. Polypropylene is an industry-standard. Our orthotics can be designed as flexible, semi-rigid, or as rigid as you like to meet your needs from basic walking to the athletic activities.
Robert
Upstep is a scam. They charged my credit card as soon as I placed my ordered and will not ship it.
Reply from Upstep Custom OrthoticsMar 31, 2023
Hello- Based on the information left here on this review, we cannot locate an order for you. However, once the order is placed, an impression kit is shipped within 24 hours. Our orthotics are custom and require a design and production period. They are not "off the shelf" insoles if that what you were expecting.
