Upstep Custom Orthotics Reviews | Read Customer Reviews of upstep.com

Upstep Custom Orthotics Reviews | Read Customer Reviews of upstep.com

Upstep Custom Orthotics reviews

3,671 approved reviews, newest moderated first

Brue L.
Mar 24, 2023
Kasie was very helpful
Kasie was very helpful. Made the process simple and answered all my questions very well.
Reply from Upstep Custom OrthoticsMar 28, 2023
That is wonderful and we are grateful for amazing support and customers like you!
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John
Mar 24, 2023
Agent was quick to respond and…
Agent was quick to respond and addressed my needs professionally
Reply from Upstep Custom OrthoticsMar 28, 2023
Perfect! We love hearing this and we are so grateful you shared your experience!
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Ruthann D.
Mar 24, 2023
Great customer service!
Kasie has been very helpful and look forward to doing business with you if possible.
Reply from Upstep Custom OrthoticsMar 28, 2023
Thank you for your interest in our custom orthotics! We are rated #1 and once you step your foot into your shoes with your new orthotics, you will see why!
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Greg
Mar 23, 2023
Quick response!
Quick response!
Reply from Upstep Custom OrthoticsMar 28, 2023
Thank you, Greg!!
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Anonymous
Mar 23, 2023
Very personable and helpful
Mary was very personable and helpful. She knew the history of the company, and didn't mind veering off topic when the conversation went there, but she was always able to bring it back to work. She had an answer for all of my questions.
Reply from Upstep Custom OrthoticsMar 23, 2023
Thank you! It means the world to us to hear our Foot Specialists are taking utmost care of our customers! Welcome to the Upstep family!
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Venus
Mar 23, 2023
Samantha Burks was very helpful and informative
Samantha Burks was very helpful and informative. I was disappointed in the amount of time that it takes for a re-order to be shipped back
Reply from Upstep Custom OrthoticsMar 23, 2023
We are happy to know you had a good experience with our Foot Specialist. We apologize for the delay. We promise you, you will love your new orthotics and will feel they were worth the short wait. Moving forward, you will always have a place to come to order more orthotics because we will have your impression on file for the next five years making reordering so quick and easy!
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Customer
Mar 23, 2023
May be a scam
I placed an order on 1/23/2023 for my orthotics and I have still not received them 2 months later. I received an email stating they were taking longer because of high volume. I will be disputing the charge with my credit card company because I believe this may be a scam. It seems this has happened to a lot of people.
Reply from Upstep Custom OrthoticsMar 23, 2023
Hello, if you have not contacted our customer service department yet for an order status, please email [email protected] based on the information provided in this review, we do not have enough information to locate your order. Thank you.
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Tiffany R.
Mar 22, 2023
Kasie Earley was very helpful
Kasie Earley was very helpful in pointing me in the right direction.
Reply from Upstep Custom OrthoticsMar 23, 2023
Fantastic! Glad she was able to make your experience here a pleasurable one!
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