Upstep Custom OrthoticsReviews of upstep.com

It took so long that I forgot I ordered the upsteps

I was Promised I would have orthotics in less than 24 business days from receiving my foot print, it has now been 30 business day and now I'm being told it will still be more than another month...

This company has horrible customer service. They claim to offer a refund if the customer is not happy. I have emailed and called customer service and no one will get back to me. This orthotic made my plantar fascitis so much worse. I was emailed back about my issue and when I responded how I wanted to proceed it’s been crickets. Don’t use this company for orthotics!

No matter the time, your customer support lines are always busy, there is not follow up to the orders which are experiencing a very long delay. I had to call many times during a whole week and when finally somebody pick up the phone I realized my order had not been checked yet, I’ve been waiting for my orthotics for almost 2 months. It seems the work order was escalated already and finally somebody is taking care of it.

All questions were answered!

Very helpful, fast and feiendly.

Samantha Burk in your customer care department was more than amazing. I had an issue, she addressed it and more importantly, resolved the issue with professionalism and class. Well done!

Really poor quality and customer service overall. I ordered my orthotics in early December and didn’t get them for over two months despite being told multiple times by customer service that they would be shipped right away, and despite their website saying otherwise. Once they finally arrived, they were clearly either extremely poorly made or made for someone else. They didn’t even match my feet. I’ve worn orthotics for more than 20 years and I have some faceless “customer service” person trying to tell me I need to break them in and that it’s my fault. So, after the hard sell and borderline harassment about getting a ”money back guarantee” which they promise, here I am three months later waiting for my refund. I keep getting told that they’re “sending a message to finance.” My guess is they’re pulling a scam to make people get over the 180 day mark and then say it’s too late to return. Bottom line, sure, they cost less — but you get what you pay for. There is no substitute for going to an actual doctor who can make adjustments and ensure a proper fit. I did the walk of shame back to my podiatrist and showed him these “custom” orthotics. He laughed and gave me the “you should know better” look. You can get as much support from a $20 pair at Wal Mart.