Great
Based on 3,671 reviews
Upstep Custom Orthotics4.2Honesty, pricing, process and quality scores appear once 5 customers have rated them.
#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on Folks Told, with an average rating of 4.2 out of 5.
3,671 approved reviews, newest moderated first
customer
I sent my “mold” in but never received the upstep insoles. They took my money though.
Reply from Upstep Custom OrthoticsMar 14, 2023
Hello, thank you for your order placed on 1/16. Please note, we are unable to begin the design process until we received your impression kit in February. Your order is now in the final stages of production and will be shipped shortly. Thank you for choosing Upstep!
customer
When I received orthotics they looked just like the pre-made junk you can buy at any Walmart. (That's because they are. ) I thought I'd give it time to see if they felt any better. No. They certainly are NOT custom as they literally have zero contours, indents , or build up per my foot. All I did is get scammed out of almost $300 for two pairs of these $10 crap generic inserts like Dr Schollls. This company should be reported.
Reply from Upstep Custom OrthoticsMar 14, 2023
Hello, based on the name left on this review, we are unable to locate an order. However, our orthotics are made from high-quality EVA and polypropylene - the best materials in the industry today. We use Ethylene Vinyl Acetate (EVA) foam. EVA is a wonderful shock absorber that is heat moldable and has excellent shape retention. Because of its versatile uses, it is among the most popular of our manufacturing materials. EVA provides excellent cushion, comfort, and breathability, wicking away moisture and reducing friction. We use Polypropylene, lightweight, durable, and heat adjustable. Polypropylene is an industry-standard. Our orthotics can be designed as flexible, semi-rigid, or as rigid as you like to meet your needs from basic walking to the athletic activities. If you are unhappy please contact our customer care at [email protected]
Douglass K.
Delay in getting orthotic
Reply from Upstep Custom OrthoticsMar 14, 2023
Thank you for choosing Upstep! Please check your email as our design team is waiting on reply since last Thursday at 6:42am. It is important to hear from you as our orthotics are 100% custom and we need your sons orthotics. Thank you for choosing Upstep!
Clay
I ordered my upsteps on January 11th. You all received my impressions on January 24th (I sent them back the day I received them). I have heard the same thing twice now on why I haven’t received my product: “We’ll bump you to 2nd day shipping and you’ll get them in 7-10 days.” I heard that 7 days ago. If I’d had known it would take this long or if you all were experiencing these kind of delays then it should have been made known before I bought your product so I might have shopped elsewhere. I am trying to recover from a foot injury and have been reliant on you to help in that process. I am beyond disgruntled. Edit 3/17: Received email Monday the 12th saying they were being reviewed and would be shipping. Next email the 14th they actually shipped. It’s the 17th and they haven’t made it. So much for 2nd day. I’m concerned that if there are changes to be made, this company will still fall back on broken promise after broken promise. Hope that’s not the case and their product has me changing my review.
Reply from Upstep Custom OrthoticsMar 14, 2023
Hello! Your tracking information is available and we will email it to you shortly. Thank you for choosing Upstep!
Eliza
I ordered one pair and then was inundated with marketing emails which prompted me to try three pairs (or four, hard to keep track). The flood of marketing mails are making it hard to find the original order in my email....and then when they arrived the hiking/fitness inserts were so huge that they actually gave me back and knee pain trying to wear them in. So I'm returning them in exchange for a "on my feet all day" or a normal everyday version....I can't tell what the difference is. It's a bit confusing on the site. The on my feet all day full pair that I have are the most comfortable of all, still taking quite a bit of time getting used to them, they seem more intense than my previous insoles, and I'm wondering what changed? I've worn insoles most of my life and these feel bigger and take much more adjustment time. I'm wondering if it's a different materials or something in the molding process. Not sure.
Reply from Upstep Custom OrthoticsMar 14, 2023
Hi Eliza, our design team has emailed this morning to consult with you regarding which style may be best for your orthotic needs. Please check your email. We know for sure we can determine what you need with just a little help from you regarding your lifestyle.
Tasha
was quick, helpful, and gave thorough answers.
Reply from Upstep Custom OrthoticsMar 14, 2023
Thank you! Its wonderful to hear! We appreciate you taking the time to share your thoughts.
Shaun
It’s March 10th and I’m still waiting for the product
Reply from Upstep Custom OrthoticsMar 14, 2023
Hello Shaun, your new orthotics have shipped! Your tracking is available! Please contact [email protected] thank you for choosing Upstep for your custom orthotic needs!
Mark J.
Mary was great, although it has taken almost 3 months and I still don't have my orthotics.
Reply from Upstep Custom OrthoticsMar 14, 2023
Thank you, Mark! Mary was happy to hear she was able to assist you! We appreciate the kind words!
