Upstep Custom Orthotics Reviews | Read Customer Reviews of upstep.com

Upstep Custom Orthotics Reviews | Read Customer Reviews of upstep.com

Upstep Custom Orthotics reviews

3,671 approved reviews, newest moderated first

John W.
Feb 26, 2026
Awesome customer service
Answered my questions and emails in a timely manner
Reply from Upstep Custom OrthoticsFeb 26, 2026
Thank you for your feedback! We’re glad we were able to answer your questions and emails promptly. We appreciate you!
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Patricia
Feb 25, 2026
Great customer service
They answer all questions. Very helpful and quick to respond. I have bought 5 pairs from them and love the quality of the product.
Reply from Upstep Custom OrthoticsFeb 26, 2026
Thank you so much for your continued support! We’re glad our team has been helpful and responsive, and it means a lot that you’ve purchased five pairs and love the quality. We truly appreciate you!
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Monica L.
Feb 25, 2026
My pain improved 90% in one day of…
My pain improved 90% in one day of wearing my orthotics!
Reply from Upstep Custom OrthoticsFeb 26, 2026
Thank you for the great review! We are so happy to see such a great improvement while using our orthotics!
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Ed A.
Feb 25, 2026
I was having difficulty uploading the…
I was having difficulty uploading the photos onto the website but Mary, customer foot care specialist was able to get them and make it happen. The customer service experience with Mary was excellent.
Reply from Upstep Custom OrthoticsFeb 25, 2026
Thank you so much for your feedback! We’re glad to hear that Mary was able to help get your photos uploaded and make everything happen smoothly. We’re thrilled that your customer service experience with her was excellent. If you need anything else, we’re always here to help!
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Jeramy W.
Feb 24, 2026
Ryan's A badass...very responsive and a…
Ryan's A badass...very responsive and a great help ...Give that man a raise!
Reply from Upstep Custom OrthoticsFeb 24, 2026
Thank you so much for the awesome review! We couldn’t agree more — Ryan is fantastic and we’re lucky to have him. We’re thrilled he was able to help you so quickly and make your experience a great one. We truly appreciate you taking the time to share this! Let us know if you need anything else. 💙
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Fred O.
Feb 23, 2026
Daisy was helpful
Daisy took the time to correspond with me and tell me what I need to know to re-order the special order that I did most recently.
Reply from Upstep Custom OrthoticsFeb 24, 2026
Thank you for your review! We’re so glad to hear that Daisy took the time to walk you through everything you needed for your re-order. She’s dedicated to making the process easy and clear, and we’re happy she could help.
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William B.
Feb 23, 2026
Daisy has been very proactive
Daisy has been very proactive, and positive in her communications with me about the progress of my order :). I ordered 8 pair (I have a lot of running shoes). The first "test pair" are perfect. Almost fully broken in within 48 hrs :)
Reply from Upstep Custom OrthoticsFeb 24, 2026
Thank you so much for the kind words! We’re thrilled to hear that Daisy has been proactive and positive in keeping you updated on your order. She truly cares about making the process smooth and reassuring for our customers. We appreciate you taking the time to share your experience — and we’re here anytime you need us!
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customer
Feb 20, 2026
Prompt response to my concerns.
Prompt response to my concerns.
Reply from Upstep Custom OrthoticsFeb 23, 2026
We are delighted to hear your questions were answered promptly! We are always here to help!
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