Average
Based on 116 reviews
Urbanheer3.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Urbanheer began as a little gem in Kirkland, by the beautiful marina of Lake Washington. Encouraged by our customers and community, we are now expanding our experience across the United States.We are a U.S.-based growing company, creating opportunities here at home while bringing together distinctive fashion, quality products, and thoughtful service.We are also a learning organization. Your feedback, trust, and words of encouragement are a key part of our growth. Every review, suggestion, and kind message is a gift that helps us improve.We look forward to serving you with exceptional products, responsive service, and an experience that keeps getting better.
Urbanheer (urbanheer.com) has 116 customer reviews on Folks Told, with an average rating of 3.9 out of 5.
Showing 79 reviews with 5 stars · Clear filters
Rachel
Fast delivery. Quality product. Will be a staple!
Reply from UrbanheerDec 29, 2025
Thank you so much for the kind words. We’re glad the delivery was fast and that you’re loving the quality. We’re honored it’s becoming a staple—enjoy, and we look forward to serving you again.
KK
Latest styles for the winter season and quality products. This is my second purchase with them and both times they delivered ahead of time with quality products and branded packaging. Second time I purchased it through the App and it gave me some extra savings. I enjoy shopping new styles and happy to make more purchases.
Reply from UrbanheerDec 29, 2025
Thank you for sharing this—it truly means a lot to us. We’re glad you’re enjoying the latest winter styles, the quality, and our branded packaging. It’s wonderful to hear your second experience was just as smooth, and that the app savings added extra value. We look forward to bringing you more new styles and serving you again soon.
Rashmeet
I ordered a Cavalli T-shirt from Urbanheer.com and was very impressed. The fabric feels premium, the fit is perfect, and the design is stylish yet classy. Delivery was quick, and the packaging was neat and secure. The website was easy to navigate, and the product matched the description exactly. Overall, a fantastic shopping experience
Reply from UrbanheerDec 23, 2025
Thank you for the thoughtful note. We’re pleased the Cavalli T-shirt delivered on quality, fit, and understated elegance. From fabric selection to presentation and delivery, every detail is curated with intention—so it’s rewarding to hear the experience felt seamless and precise. We appreciate your confidence in Urbanheer and look forward to welcoming you back.
Kathleen
I am a very detail-oriented person and I am usually cautious about ordering online - given when it comes to Christmas gift. I had heard about Urbanheer through a friend and decided to place an order for a couple of items for my family - hoping the experience would match my expectations. The shopping experience was smooth. The delivery was faster than expected and arrived in a branded packaging. The products are of high quality with soft materials and attention to details. I must say. I was genuinely impressed. These are special gifts and quality mattered to me. They delivered on both quality and reliability. I am very happy with my experience and wanted to personally thank and support team Urbanheer. I will be coming back and making more purchases.
Reply from UrbanheerDec 20, 2025
Thank you so much for taking the time to share this. Your words truly mean a lot to us. We know how important trust, detail, and reliability are—especially when choosing gifts for family. We’re delighted to hear that your experience, from shopping through delivery, met your expectations and that the quality and craftsmanship stood out to you. Creating pieces that feel special, thoughtfully made, and beautifully presented is at the heart of Urbanheer. Knowing they became meaningful gifts for your family makes our work even more rewarding. Thank you for your trust and support. We truly look forward to welcoming you back again soon. — Team Urbanheer
nicol O.
Incredible jacket and fantastic quality!!!!!
Reply from UrbanheerDec 19, 2025
Thank you for the wonderful feedback. We’re delighted you love the jacket and its quality—it means a lot to us.
DB
Update: Well, I was totally wrong. The item arrived on time and CS reached out to me both via phone and email. The product itself was packaged well and high quality. I'll be back- sorry for the Christmas panic! I might update this if I ever receive the coat I paid extra for expedited delivery. Almost a week later my status still shows they haven't even located my item. The part that makes me really anger is another company had the coat in hand, but I ordered from here for expedited delivery. The date I was given before ordering is NOT going to happen. Contacted support and not a word. I won't be ordering from here again and it doesn't look like I can cancel my order because I would if I could.
Reply from UrbanheerDec 15, 2025
Thank you for reaching out. We’ve reviewed your order and can confirm it is on track and scheduled to arrive on time. We also attempted to reach you by phone but couldn’t connect. Please be assured your order is in good hands, and our team is quietly monitoring it through delivery.
sarabjeet A.
Great build quality - the black marble top and gold-plated base look stunning. The curved design adds a sleek touch. Excellent attention to detail, and the white glove service made delivery smooth and professional. Very happy with this piece.
Reply from UrbanheerDec 1, 2025
Thank you for sharing this! We’re thrilled you’re loving the craftsmanship — especially the black marble top and gold detailing. Our team puts a lot of care into every finish, and we’re glad the white-glove delivery made everything seamless. Enjoy your beautiful designer coffee table!
Guneet L.
I absolutely love the jackets I ordered! It fits perfectly, whether I’m dressing up or keeping it casual and incredibly comfortable for everyday wear. Overall, an excellent purchase from UrbanHeer and definitely worth the price. Highly recommend!
Reply from UrbanheerDec 1, 2025
Delighted to hear this! The perfect fit and everyday comfort are exactly what we aim for. Thank you for choosing Urbanheer and recommending us. 🤍
