Excellent
Based on 532 reviews
Bilt Labs | Custom Orthotic Insoles4.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Here are Bilt Labs ( Formerly URthotics.com) we provide premium custom orthotic insoles for individuals, doctors, chiropractors and other specialist nationwide. As a small business located here in the US with over 25 years of custom orthotic experience, we understand the importance of excellent customer service and quality orthotics. Whether you have Plantar Fasciitis, Flat Feet, High Arches or other foot pain, our team is well versed in creating insoles to help improve your foot health. Our orthotics are all medical grade and each pair is overseen by our double board certified Podiatrist and made from the molds of your feet for your specific needs.For any questions feel free to visit:www.biltlabs.com or @ 888-506-7846
Bilt Labs | Custom Orthotic Insoles (urthotics.com) has 532 customer reviews on Folks Told, with an average rating of 4.9 out of 5.
532 approved reviews, newest moderated first
Kent B.
Great customer service so far! Before I even received my orthotics, Laura reached out to me to answer my inquiries regarding sizing and provided me with every option imaginable. Bilt Labs will work with you to get your sizing right whatever it takes, right down to you mailing them the actual orthotics of the shoes you are wearing, and tailoring them to match... Thanks Laura for letting me know!
THE FISHER FIRM L.
Laura provides excellent customer service and follow through!
Gloria S.
1. I would like to say your representative Laura is awesome. 2. Ordering and returning my foot mold were really easy. 3. getting notification of every process of my order is great. 4. I can't wait to try on my new inserts made just for me and maybe no more foot pain going forward. Ordered on 7/18/25 BILT LABS rec'd on 7/28/25 Estimated ship out date 8/26/25 (B-Day)
Barbara M.
Bilt Labs, especially Laura, went above and beyond to try and get my orthotics to fit my left foot. I can't explain why we couldn't get it to feel good but they did everything they could. Their customer service was outstanding. My main contact was Laura and she was my advocate. She tried to help me more than anyone from any other company. Thank you!
Jeff N.
The insoles are proficient, however after this company acquired urorthodics ans rebranded and I ordered again they offered three pairs after confirming using my foot mold and then too liberties to change the insoles I ordered to a different style then what I ordered. I explained that I wanted the style I ordered and after email back and forth setup to have the desired insoles made, but did not make clear instructions that later clarified finally resulted in then being made and sent however they reduced the number of pairs to 2 from 3 for reason untold to me....thus they get 2 stars for this slight......update: i was co tact by the company that proceeded to admit their errors in processing and came up with a solution that was satisfactory
Reply from Bilt Labs | Custom Orthotic InsolesAug 5, 2025
Hello Jeffrey, Thank you for bringing this issue with your recent reorder to our attention. We sincerely apologize for the confusion and any inconvenience this may have caused you. We've already taken steps to correct the mistake on our end, and we truly hope this improves your experience with Bilt Labs. Your feedback is valuable to us, and we look forward to the opportunity to work with you again in the future. - BIlt Labs Team
Cliff
The company Biltlabs goes beyond the norm to help you with your orthotics needs. Laura was outstanding in all of her efforts, and it was much appreciated!
DJ H.
Laura was so helpful and provided guidance on my reorder of the everyday custom orthotics. She helped me understand the best solution for this version. I’ve ordered the sport/active version multiple times and they’re perfect! Thought I’d try the every day option for some of my casual shoes. Bilt Labs are the best orthotics and way better than any prescribed orthotics I’ve had before! I have very high arches and insteps and these solve my foot challenges.
M. R.
As I had a very specific & unusual request for my orthotics, Laura made certain my request is followed so that I don't have to return them. Laura has helped me over the last few years & I have full confidence in her to do an excellent job with my order placement.
