Excellent
Based on 532 reviews
Bilt Labs | Custom Orthotic Insoles4.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Here are Bilt Labs ( Formerly URthotics.com) we provide premium custom orthotic insoles for individuals, doctors, chiropractors and other specialist nationwide. As a small business located here in the US with over 25 years of custom orthotic experience, we understand the importance of excellent customer service and quality orthotics. Whether you have Plantar Fasciitis, Flat Feet, High Arches or other foot pain, our team is well versed in creating insoles to help improve your foot health. Our orthotics are all medical grade and each pair is overseen by our double board certified Podiatrist and made from the molds of your feet for your specific needs.For any questions feel free to visit:www.biltlabs.com or @ 888-506-7846
Bilt Labs | Custom Orthotic Insoles (urthotics.com) has 532 customer reviews on Folks Told, with an average rating of 4.9 out of 5.
532 approved reviews, newest moderated first
Dusty S.
I went from everyday pain, to zero pain within a few days. I am an industrial maintenance mechanic and I’m on my feet 50+ hrs/week. The active insoles have given me such renewed energy that I began a new job on my 69th birthday!
Nancy K.
I ordered two pairs of insoles from them. I walked for several miles, increasing the time each day as instructed. I noticed that the insoles were causing profound pronation and pain on the outside of my knee. I called Biltlabs/Urthotics. They said to just change the shoes and that their orthotics do not do anything to help pronation. When I went to change the shoes, I noticed that my store bought (non-custom) insoles had quite strong heel cups. The Bilt Labs do not. The Bilt Labs also take up too much room in the toe box, squishing my toes and not letting them spread out. The arch also feels like it is too far forward. Hence it is likely that these “custom” orthotics could both not help with pronation and are likely causing it. The insoles I bought at REI and Dr. Scholl’s, and Abeo, all have nice strong heel cups. The Bilt lab/Urthotic insoles do not. These are the worst insoles I’ve ever had. I talked to the company on the phone and they offered to re-do the insoles and address my concerns. However, I don’t have any trust in the company after I made the foot impression in foam and then received these awful insoles. What good does the foam impression do? It sounds like the company was just going to make adjustments based on my comments, not the foam impression, and I would just end up with a product like what I bought off the counter, not custom, but end up paying many times more for it. There must be something fundamentally wrong with how they create their product. They sent me a mailing label and will refund my fee when they receive the insoles as a returned item, so at least the company has integrity.
Reply from Bilt Labs | Custom Orthotic InsolesAug 10, 2023
Hello Nancy, Thank you for taking the time to share your experience. We deeply apologize for any disappointment and discomfort you've encountered with your custom orthotics. Your feedback is truly appreciated as it helps us identify areas for improvement and ensure that our customers' needs are met. We are genuinely sorry to hear about the pronation and pain you've experienced while using our custom orthotics. Your comfort is our utmost priority, and it's disheartening to learn that our orthotics did not meet your expectations in this regard. We understand that foot health is a personal journey, and our intention is to provide orthotics tailored to individual needs, including addressing pronation where necessary. Please know that we daily provide custom orthotics that successfully assist with correcting pronation. We want to address your concern about the free re-do/adjustment process that we initiated to address your concerns. Our adjustment team was ready to implement the necessary changes, specifically addressing pronation, heel cups, and arch placement and we were waiting to hear back from you before proceeding. We apologize for any misunderstanding caused by asking you to try some other solutions before the new replacement orthotics were created and mailed. We truly respect your decision not to move forward with the adjustment and instead opt for a refund. Your comfort and trust are paramount, and we want you to be fully satisfied with your experience with us. We want to assure you that our team is committed to taking your foam impression into account as we strive to improve your orthotics. The foam impression is a vital part of our customization process, and we use it in conjunction with your feedback to create orthotics tailored to your individual needs. To compare, just like when you update your doctor on your symptoms and they combine it with medical history and tests, we utilize both your feedback and the foam impression to refine your custom orthotics, ensuring they meet your unique requirements. Our aim is to provide you with orthotics that not only meet but exceed your expectations. Again, your feedback is a crucial component of this process, and we incorporate your comments along with the impression to create a better-fitting and supportive orthotic. While we sincerely regret that we were not able to finish the adjustment process to make it right (including the limited toe room matter as we could have provided you with our slimmer Everyday material to correct this issue); we genuinely appreciate your recognition of our integrity in handling the return and refund process. Your trust and satisfaction are of utmost importance to us, and we want to assure you that we take your feedback to heart as we work towards enhancing our orthotics and services. Rest assured, we are committed to learning from this experience and enhancing our product to deliver the quality and support you deserve. Your satisfaction remains our priority, and we are grateful for the opportunity to learn from your feedback. If you have any further questions or concerns, please feel free to reach out to us at [email protected] or 888-506-7846. We want to ensure that your entire experience as a whole with Bilt Labs is a positive one and we are here to assist you in any way we can. Thank you, Bilt Labs Team
jacob H.
They were an excellent price. They were fast with the order. It was correct. I got the Active pair and they fit great they relieved the pain in my feet. And are comfortable I don’t even realize I have them in. I would highly recommend them.
Jaime M.
I was skeptical at first that a pair of custom insoles would alleviate my pain, but I was proven wrong. I had already tried different shoes and work boots, and nothing would alleviate my pain. My wife got me an “Active” version and they have been immensely helpful to my feet and my work day.
Dan B.
I started out "doubting" because I haven't found complete answers to my issues anywhere. Also, I doubt email/letter information because of "hackers", and I'm old. But, I like URthotics complete information and instructions. The follow-through was perfect, exactly as describe. Plus, the final product is as advertised, a product of relief and comfort for me.
D D.
I was told I needed custom orthotics by my sports medical specialist. She referred me to an orthotics company who took impressions of my feet and ran it through my insurance. My insurance covered it, but since my deductible wasn't met, I would be charged $380.00. I went looking for a better option and found urthotics.com for an inexpensive price. I chose this company because the video for the impression was the same as the "professional" company I visited. Many online companies instructed you to press in your heel first almost to the floor, then put your weight on your foot to complete the process. If you were to receive an impression that way, it would be similar to standing on the floor without an orthotic. The orthotic is supposed to support your foot. Some companies noted that you would receive an off-the-shelf orthotic they have in stock that was the closest to your impression. For me, off the shelf orthotics didn't have the curve in the correct place front-to-back and the arch was too high. Urthotics.com gave me two pairs of orthotics that fit great, and I no longer feel like I'm falling off my arches, which eliminated the pain. After purchasing and trying hundreds of dollars of off-the-shelf orthotics through the years, I'm happy to have found this company.
ariel S.
I recently bought two pairs of the active insole, honestly I found them extremely hard, thin and uncomfortable! Not worth the financial investment.
Reply from Bilt Labs | Custom Orthotic InsolesAug 11, 2023
Thank you for sharing your feedback on your purchase of our custom orthotic insoles. We're sorry to hear that the insoles did not provide the level of comfort you were looking for. We appreciate your patience and understanding in giving our insoles a try. Your comfort and satisfaction are incredibly important to us, and we want to ensure your experience with Bilt Labs is a positive one. We have not had you reach out to us regarding your custom orthotics so we would like to let you know that we offer solutions to address any concerns you may have had. To address your concerns, we have a free adjustment process in place as well as a 6-month money-back guarantee. We reached out to you with both solutions by phone and email. In addition, we mailed a prepaid return label and packaging to start a full refund, should you decide to go in that direction. Foot health is a personal journey, and we understand that each individual's foot needs are unique which is why we offer these options. Your satisfaction is of utmost importance to us, and we are committed to finding a solution that aligns with your needs. Our team is here to assist you and address any questions or concerns you may have at [email protected] or 888-506-7846. We genuinely appreciate your consideration, and we hope to connect with you soon. Bilt Labs Team
yolanda A.
I've bought orthodics on Amazon my feet still ached badly. My sister suggested I have orthodics made for my feet I decided to give them a try I have flat feet, I also have plantar fasciitis.I'm very very happy with my purchase I tried them yesterday and my feet felt such comfort and relief. I honestly recommend if you have problems with your feet to order URthotics your feet will thank you.
