SABNEO™ USReviews of us-sabneo.com

Poor quality lightsabers and Horrible customer service. I joined their affiliate program and earned $500 in commission which I have had to repeatedly email them to pay me. They still haven’t paid me after MONTHS of emailing and no response. Do not buy from SabNeo, get a better saber from a more trusted brand. They are probably some Chinese scam

I liked the saber itself, but overall you're better off choosing bigger name sellers. Their site is lacking(almost feels shady), the tracking for your package is inefficient, the box that your saber comes in is bare with no actual instructions, and their customer service is terrible.

I ordered 2 of their sabers from the website, and I checked the tracking number every single day. It's been almost a month now with no update. I have repeatedly emailed the company, only to receive vague responses that almost felt pre-scripted that often didn't even address my question, and when they did actually respond they did so with empty promises. They didn't want to refund me at first, and instead just offered a %10 refund with a 2 year warranty(what's that even good for?). What's even worse is that no-where on their website do they say its being shipped outside the US, which I later found out by insistent emails. The only positives are that they were never rude to me, and I eventually did receive a full refund, but only after insisting quite a lot. Either just order from their amazon page which is actually shipped by amazon in the US, or just get a saber from somewhere else.

Pure and simple avoid this company, there are better sabres for less money around. I asked lots of questions before purchasing. Like Armin above I received the product and found it to have poor sound, damaged packaging, inferior operation to the website claims etc. So many issues that show poor product sale. Now I said I want to return it and you should cover the cost as the product has problems. This is not a case of 'customer doesn't like it so wants to return' I appreciate this is a reason for consumer covering costs. The sabre is advertised as 'sent within 24/48 hrs!' What a misleading statement! Who really cares how quickly they send it? It's when it arrives that matters. 20 days later I send my 5th mail asking where it is? The reply I get is 'its coming from France will be here soon' "Be patient" they kept saying. So firstly I didn't appreciate them telling me to be patient as the customer. Secondly when I get into a return discussion/argument they say you need to pay postage regardless of issue and you need to send it to China! Once it has arrived they'll inspect it and if okay, (presumably resealable condition) they'll refund. So I've worked extensively overseas in Asia with manufacturing and Quality support. The problems here are: 1. No mention of China being the return location. 2. No mention of having to wait weeks for a refund. 3. Reliance on the product not getting damaged during transit prior to inspection. 4. Reliance on the Chinese to pass the product for refund. Now also having done some digging there is no evidence of Sabneo in France. Also they openly offer payment for reviews on their own website, incredible! Also if you do manage to get a support reply from Sabneo they reply 'sabneo support team' if you ask for a name they won't give it. I suspect I am taking with China directly although they say they are in the UK. Most emails come in the afternoon, (China 8 hours ahead of us) and the lack of offering a name is very Chinese in poor company methods from my experience. Plain and simply don't go there go elsewhere. I can recommend Shay at Galaxy Sabres. They openly buy through China but are UK based and open about it. Sabneo are a horrible company that I have now reported to Amazon uk as they openly sell their sabres. If you insist on buying one buy one through Amazon and with a credit card so you have some refund recompense. But personally I'd steer clear! I understand this is being sent to sabneo US, I hope they can intervene as all I want is a full immediate refund £143.99 including return postage FOC. As product is faulty and below standard expected. 26.04.2022 update: Now since posting this review and sending multiple informed snd assertive emails to Sabneo, I get a completely different change of response from them. Clearly someone of a higher level, (I suspect from the U.S.) has intervened and knocked some heads together. I've yet to receive it but they've told me I will get an immediate full refund and offered an apology! I said "thank you, why the change of approach?" They simply replied "customer service is a priority to us" When asked about collection of the sabres they said "keep them no need to return". In my experience the U.S. places a high focus on customer service and the importance of a good company name but across Europe and the Americas more and more design companies are using Asian based manufactures for cost saving and to maximise profit margins. These Asian CEM's are told strictly and often qggresively what rules to follow and life can be very hard for them so they probably rightly so don't deviate at all from the rules and methods they've been instructed to follow. I've been lucky this time but I would still very carefully audit if you like q company before buying from them. Ask some simple prepared questions. When buying ensure there is a UK or Europe based individual of contact/sale and ideally speak to them. Also ask them questions about where made? Return costs? Return destination etc. And get this in detail in writing, (email) This industry amongst others has now become swamped with companies trying to cash in quickly. One last point it's unlikely they'll have it but ask the supplier if they are BSI, (Bristish Standards Industry) accredited to BSI ISO 9001. They'll likely say no and either...... 1. Eh what's that? Or 2. No as it is expensive for us as a snall company and is hard to maintain but we have the manual and try as best as we can to implement ideas and polices from it. #2 Is a big winner if you get that answer and will also show the supplier you have a little about you and are informed. Good luck! Kieron JB - former Supplier support Engineer working for a UK based company and traveling within Eastern Europe and Asia. Also a Quality Engineer responsible for maintaining BSI ISO9001 standard within 3 companies.

Ordered the LightSbaer before Christmas as a gift for my friends's son. item arrived after new year and obviously was useless as my firend already went back home by then so nothing for me to do with the item. Contacted the seller to return the item. They keep sending an autmated message, never got to actually speak to a CS rep and all the message says is for me to return the item to the manufacturer in China rather than to the retailer I bought it from the UK. This was never mentioned in the T&C which made me extremly angry. They refuse to have any dialog and keep spamming the same message to all my emails. The LightSaber is of very poor quality compared to others I've seen on my other freinds. Better avoid this shady company uess you want to waste your money and time.

Not a massive issue as long as one does not have to deal with customer services due to any reason. Ordered item takes months to be delivered. A simple return request can turn into a nightmare. Purchased the item from a UK website and when tried to return it due to poor quality, I was asked to ship the item to the international warehouse in China. The shipping cost alone is higher than the item cost which i believe is what they count on when pushing customers to do so. Absolutely horrendous customer service. All the positive reviews are fake, check the website and you'll see the county changes but the name and the content stays the same. Do NOT BUY FROM THIS SHADY COMPANY!!!

I bought two sabers for my teenage kids and they absolutely love them!!! The quality is great and the lights and sounds are amazing. Very good quality. I was worried they wouldn’t arrive in time for Christmas it they did with 2 weeks to spare. I had a question and emailed them and I had a response within 24 hours.

Ordered Dec 20th, asked if there was any way I could get the order expedited as it was for a Christmas present and the answer was a flat no - it will get there later. Must confess I’d probably have ordered elsewhere if I knew it wouldn’t have been delivered on time and also that the customer service from the uk arm is practically non existent. I’ve been told it will arrive before January 2nd. I’ll keep you posted but am not overly hopeful.