USA Clean Energy Association & Revolution SolarReviews of usacea.org

Reply from USA Clean Energy Association & Revolution SolarFeb 9, 2024

Dear Casey Kraft, First and foremost, I want to express my sincere apologies for the frustration and inconvenience you've experienced with your solar installation and the subsequent challenges in reaching our team for support. It's disheartening to read your account, as it falls far short of the high standards we set for ourselves at Revolution Solar. We genuinely appreciate you taking the time to provide this vital feedback, and we take your concerns very seriously. The discrepancy between the solar production reported on your Enlighten report and what is reflected on your power bill is indeed concerning, and I understand how this can be both confusing and disappointing, especially given your investment and the expectations for your solar system. Please know that we are committed to investigating this issue thoroughly and rectifying the situation as swiftly as possible. I want to assure you that we will take immediate steps to address your concerns: - A dedicated customer service manager will be reaching out to you within the next 24 hours to discuss your situation in detail. - We will arrange for a prompt on-site evaluation of your system to identify and correct the discrepancies in production readings and ensure everything is functioning correctly. - We are also reviewing our customer support processes to improve our responsiveness and ensure that your, and every customer's, experience is significantly improved moving forward. Please understand, Casey, that it's never our intention to leave our customers feeling unsupported or dissatisfied. We are here to work through these challenges with you, providing the necessary corrections and support to deliver the solar experience you were promised. Regarding your consideration of legal action, we hope to resolve your concerns amicably and to your satisfaction without the need for such measures. However, we respect your right to explore all options available to you. Once again, I apologize for the distress this has caused you. We value your feedback as it helps us improve and ensures that we can serve you and all our customers better. We are looking forward to the opportunity to make things right. Sincerely, Revolution Solar

Reply from USA Clean Energy Association & Revolution SolarFeb 9, 2024

Dear Kimberly Mefferd, Thank you for sharing your experience, though it deeply troubles us to hear about the prolonged difficulties and dissatisfaction you've encountered since your initial engagement with Revolution Solar. The situation you've described, from the incomplete installation to the challenges with your loan and customer service, is far from the level of quality and integrity we strive to uphold. I extend our sincerest apologies for the frustration and inconvenience this has caused you. It's concerning to learn that your installation has been incomplete for such an extended period, and equally so that your attempts to reach us for resolution have been met with silence. This is not the customer experience we aim to provide, and we take full responsibility for the shortcomings in service and support you've faced. We are taking immediate steps to address your concerns: - I am personally ensuring that your case is escalated to our highest level of customer support. We will have a dedicated team member reach out to you directly within the next 24 hours to address your situation comprehensively. - We will conduct a thorough review of your project status to expedite the completion of your installation. Additionally, we will assess the financial aspects of your case, including the loan sale and billing issues, to rectify any discrepancies and ensure proper reimbursement for any undue charges since November 2023. - Your feedback has highlighted significant areas for improvement in our customer service processes, and we are committed to making the necessary changes to prevent such experiences in the future. Regarding your inquiry about initiating a class action lawsuit, we understand your frustration and the severity of your concerns. While we hope to resolve this matter to your satisfaction through direct engagement and corrective action, we respect your decision to seek legal advice if you believe it is necessary. Please know, Kimberly, that our priority is to resolve your issues promptly and to restore your faith in Revolution Solar. We value your patience and willingness to bring these matters to our attention, and we are committed to making things right. Thank you once again for your feedback, and please expect our call soon. We are dedicated to turning your experience around and ensuring that your solar installation fulfills your expectations. Sincerely, Revolution Solar

Reply from USA Clean Energy Association & Revolution SolarFeb 9, 2024

Dear Cindy Lane, Thank you for taking the time to share your feedback regarding your experience with Revolution Solar. We deeply regret hearing about the challenges and disappointments you've faced, from the high-pressure sales tactics to the delays in installation and activation of your solar panels, and most significantly, the issues surrounding the IL Shines Program incentives. Your situation is concerning, and we take these matters very seriously. First and foremost, I want to extend our sincerest apologies for the frustrations you've encountered and the apparent lack of support and communication from our side. This is not the customer experience we aim to provide, nor does it reflect the values we hold as a company. We understand the importance of the IL Shines Program incentives in making solar energy more accessible and affordable, and it's disheartening to learn of your difficulties in securing the benefits you were promised. We are immediately taking steps to investigate your claims, particularly regarding the IL Shines Program credits and our suspension as a vendor. It's crucial to us that any discrepancies or misunderstandings are promptly rectified, and that we uphold the highest standards of integrity and customer care. - A dedicated customer service specialist will reach out to you within the next 24 hours to address your concerns directly. We aim to provide a comprehensive update on your IL Shines Program credits and work diligently to resolve any outstanding issues to your satisfaction. - We are reviewing our sales practices to ensure transparency and fairness, aligning with our commitment to providing our customers with a pressure-free, informative decision-making process. - We acknowledge the importance of reliable customer support, especially for technical issues. We are committed to improving our response times and availability to ensure that you and all our customers receive timely and effective assistance when needed. Your trust in Revolution Solar is paramount, and we are dedicated to restoring that trust by addressing your concerns thoroughly and transparently. While we regret that your experience has led you to advise others against our services, we are committed to learning from this feedback and making the necessary improvements to serve you and all our customers better. Thank you again for bringing these issues to our attention. We hope to not only resolve the current situation to your satisfaction but also to demonstrate our commitment to excellence and customer satisfaction in all aspects of our service. Sincerely, Revolution Solar

Reply from USA Clean Energy Association & Revolution SolarFeb 9, 2024

Dear Pauline Williamson, I'm truly sorry to hear about the difficulties you've encountered with our service. It's distressing to learn that despite your payments and efforts to communicate with us, your solar system is still not operational. This is far from the standard of service we strive to provide, and I sincerely apologize for the frustration and inconvenience this has caused you. We take your concerns very seriously, and I want to assure you that we are committed to resolving this matter promptly. Your decision to stop auto payments is a clear indication of the severity of your situation, and we understand the urgency to address your needs. Immediate actions are being taken to ensure your case receives the attention it deserves: - I am personally overseeing that your case is escalated to our highest level of customer support. A dedicated team member will reach out to you within 24 hours to thoroughly discuss your situation and outline the immediate steps we will take to resolve the issue. - We will conduct a comprehensive review of your account to understand the delays and lack of communication you've experienced. Our goal is to identify a swift solution to get your solar installation completed and operational as quickly as possible. - We recognize the importance of clear and consistent communication, especially in situations like yours. We are committed to keeping you fully informed throughout the resolution process and will ensure that you have direct contact with a team member who can address any questions or concerns you may have. We understand the impact this situation has had on you and want to make it right. Our priority is not only to resolve the current issues but also to regain your trust and confidence in Revolution Solar. Thank you for bringing this to our attention. We appreciate your patience as we work to rectify this situation and hope to restore your faith in our commitment to customer satisfaction. Sincerely, Revolution Solar