US Fitness SupplyReviews of usfitnesssupply.com

Total scam. I purchased equipment from USNFITNESS in April which I financed via AFIRM, and never received it. I sent over 40 emails to no avail. Finally, I asked them to refund my money two months ago still nothing. Same canned email response saying they sent it to the cancelation department. I complained to AFIRM who said they could not return my money. I'm thinking of filing a class-action lawsuit if anyone wants to join. Out $550 Carlos

Don't buy here. This is the worst company I have ever seen on line. Bought equipment in May, they have never provided equipment, they have promised to return money... it is now November. No equipment... no monetary return. Don't even consider these guys. US Fitness, if you wish to recover your business.. why don't you *actually* refund the money you have been talking about refunding since September. Richard Rees Totally dissatisfied customer. Wait... don't you have to receive something to be a customer... I am out $300.

I placed an order in early May, I figured it would take a while during COVID, my order had no update even a month past the expected shipping window in September. I have since tried to have them cancel my order twice, I have been told it's been sent to the cancellation department, and then I never get any further. My order is still processing, my money is still gone. I do not recommend anyone buy anything from them, they can't follow through on anything, either fulfilling orders or cancellations. Really frustrating.

Hi placed an order April 11, 2020 and still have not received. I have inquired several times and received the same response. They are updating orders, order from April and May are being shipped. This is not the case, because i still have not received.. BUYER BEWARE! They were quick to take my money and not send item!

i believe it is fraud company. couldnt fulfill my order which i placed in may. seems fraud. can somebody shutdown their site so new folks wont get cheated. i asked for money back, not sure they even respond to that. :(

I placed an order in May 14th of 2020, but I never received the majority of the items I ordered. My total order was debited to my card at $1207.01. A set of set of TRX Gravity cast kettlebells did arrive after a few weeks, however the following items never arrived: - YORK 4' Int'l. Chrome Curl Bar - $70.00 - YORK 50 lb York Slam Ball - Black - $98.00 - YORK 40 lb York Slam Ball - Black - $83.00 - YORK 30 lb York Slam Ball - Black - $67.00 - Prism Function Strength VTX Vertical Kettlebell Rack - $337.00 - Xtreme Monkey 365 Power Rack Accessory Dip Bar - $141.57 The order was closed and showed full-filled on their website and in my account, yet Total value of the items that were never received is $796.57. Over the past months I have submitted at least 7-8 separate requests via email and on Facebook, and have received replies with excuses similar to the other customer reviews on this website. This is an example of a reply from their customer support: 
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08/26/20 at 9:16am: “Hey there, 
So here's the latest from the warehouse: We have been informed that a numerous amount of orders have just shipped out, we are in the process of updating orders now. March and April are the ones that are being sent out first due to being the first orders put in we are trying to get everything out as quickly as we possibly can. We are truly sorry for the delay as we completely understand the frustration and readiness to receive the product. We are doing everything we can to get as much information as we can from the warehouse to be able to give you the updates when you ask. We thank you for your patience and you should be hearing more from us soon. In addition, you will receive your product we are not a sham/scam, we are here to provide you with the highest quality products. Unfortunately unforeseen circumstances of COVID-19 produced and influx of orders into the entire fitness industry. Therefore all small business fitness industries are dealing with these complicated lead times. We understand your frustration as there is frustration on both side because we want to get these products to you as quickly as we can, and unfortunately it has been longer and harder than it should be and for that we are truly sorry. Please let us know how you'd like to continue. If you'd like to keep your order or if you'd like to cancel. Thank you again for your patience and understanding.” (Vis Facebook Messenger)
 ______ US Fitness Supply has stopped fulfilling customer orders and apparently owes a lot of customer refunds. If you have ordered from US Fitness Supply, Inc, or on their website at usfitnesssupply.com you will want to alert and file formal complaints with your credit card carriers, the BBB, local authorities and US Fitness Supply payment processes (Amazon and PayPal ) agains the company regarding the company’s lack of order fulfillment and theft of customer payments. 

I anticipate a class action lawsuit against usfitnesssupply.com in the coming months. US Fitness Supply’s corporate address is 32951 Lighthouse RD Selbyville DE 19975. The company provides customer service numbers at (757) 745-9831 and (757) 745-9831 however these numbers direct you to recordings that then ask you to email the company due to high volume. I have not been able to get anyone on the phone. Again, buyer beware of US FitnessSupply and usfitnesssupply.com.

I purchased a product from this company months ago and I’ve never gotten any type of legitimate information as to where my order is. I was told my order had been shipped but was only given tracking info for a shipping label. Then after exchanging emails they suddenly stopped responding. Eventually I was able to get in touch via Facebook messenger and again after a few messages no actual information is given just a bunch of excuses. I was told that my order would be canceled and refunded, but nothing. This isn’t a legitimate company or site. They will take your money with no intention of providing you with the workout equipment you paid for. Do yourself a favor and buy from a reputable supplier And save yourself the hassle