Average
Based on 102 reviews
US Solar Supplier3.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
US Solar Supplier is your one-stop destination for all solar supplies, offering a complete range of solar panels, racking systems, inverters, storage solutions, and accessories. We empower installers and homeowners with top-tier products, sourcing from trusted manufacturers, including those proudly made in the USA. Simplify your sourcing of solar components all in one place. At US Solar Supplier, building better solar projects is our business.
US Solar Supplier (ussolarsupplier.com) has 102 customer reviews on Folks Told, with an average rating of 3.9 out of 5.
102 approved reviews, newest moderated first
Frederick W.
Quick response. They made sure to correct an issue I had very quickly
Reply from US Solar SupplierJun 24, 2025
Thank you, Frederick! We're really happy to hear our team's quick response and dedication made a positive impression. Please let us know if there is anything else we can do to support your project!
Benjamin E.
Edit: After an immediate response and the additional follow up today, I am more than happy to change my review to four stars. They earned it. The follow up to my initial review is worthy of reconsideration and, after several discussions with these folks, I can understand that some things just fall through the cracks. We are all human. Their apologies were sincere and I will be back to conduct business with them again. I am confident the next review will be five stars. Thank you gentlemen. ORIGINAL: At first, I was excited to be able to talk to someone from my first phone call. Seth was helpful with my questions and provided me his direct extension. Since then, crickets. No return calls so, after 3X trying, I used the website chat. Quick response, even after hours! So, I felt a little better about it all and ordered my panels during the Memorial Day sale. Good price and I received them timely in well-packaged condition - nothing broken or DOA, all tested working. Then I measured… WARNING! The USSS website panel specs are NOT actual panel measurements compared to the manufacturer website; they are “shipping“ measurements. Reached out again via chat (after hours) and the rep was nice, apologetic, and acknowledged the confusion. I told them I could possibly make it work on my RV yet they still offered free design change help; “just email Taylor.” On June 2nd, I sent a very detailed email and asked for help. At this point, I’m still leaning toward a positive review but, Taylor must be hanging out with Seth. Crickets. Today is June 11. No emails, nothing. Being forgotten is unacceptable and disappointing. Pre-sales was 3 stars, shipping was 5 stars. Service after the sale is ZERO. Someone should have followed up with my issue. Please do better.
Reply from US Solar SupplierJun 12, 2025
Thanks for sharing your experience — and you're right, we should have followed up better. Taylor was genuinely sorry to have missed your email and was glad he finally got to speak with you directly. You're also right about the confusion on the panel dimensions — the shipping measurements didn’t match the spec sheet, and that’s on us. We’re working on making that clearer going forward. We’d still be happy to provide design services for you at no charge, whenever you're ready. Appreciate your patience and the opportunity to improve.
Steve M.
These guys stay in contact with you, and answer any questions promptly. They told me when my product would ship, and notified me the whole way. I will definitely buy from them again.
Reply from US Solar SupplierMay 30, 2025
We love hearing this! Thanks for the great review. We're so glad we could keep you informed and happy throughout your order. We appreciate you choosing US Solar Supplier and are here for your next project!
Disgruntled Sol-Ark P.
Not an authorized Sol-Ark dealer. Anything purchased from these shysters is a purchase at your own risk. Contacted the manufacture and they sadly stated that they can not support it since it was purchased OUTSIDE their authorized retailers. So Sad, that even the manufacture does not want to deal with these people. - RUN AWAY
Reply from US Solar SupplierMay 29, 2025
We’ve seen your continued reviews and have responded each time, but haven’t received any direct communication from you — just public posts. We’ve confirmed with our Regional Sales Manager at Sol-Ark that your claims are inaccurate. Sol-Ark fully honors warranty and technical support for units purchased through us. We are an authorized reseller. If you’ve reached out to Sol-Ark and were told otherwise, please forward any documentation or communication. We’re happy to work with their team to get it corrected. If you’re experiencing an issue, please send us your Sol-Ark support ticket number and we’ll assist immediately. We’re here to help — but need clear and direct communication to do so.
John
Received email to review experience 5 days after placing order. My order is still in awaiting fulfillment for items that were listed as in stock.
Reply from US Solar SupplierMay 11, 2025
Hello, We sincerely apologize for the confusion. Yes, our fulfillment process tyically allows for a standard 7-10 days to ship from the order date. This is on each product listing to set expectations. We're sp sorry if you were expecting your item earlier! We do try to accommodate rush options when available for those that reach out! While our standard time to ship date is 7-10 business days, we understand your concern when items are listed as in stock. We are actively working to expedite your order and will send a shipping confirmation with tracking details as soon as it's on its way! Please reach out to us at [email protected] and I we can send along an update specific to your order!
MARK
Great service, quality merchandise and quick delivery
Reply from US Solar SupplierMay 11, 2025
We are so grateful for your kind words and this fantastic 5-star review! It means a lot to hear that we exceeded your expectations for service, quality products, and delivery. At US Solar Supplier, our mission is to bring solar power to the masses with affordable products and excellent customer service, and your support helps us do just that. Thank you!
Manuel R.
They actually get back to you, unlike 2 other solar stores I tried to purchase from and pricing is great!
Reply from US Solar SupplierMay 1, 2025
Manuel, thank you for the feedback! "They actually get back to you" isn't just a courtesy; it's a core pillar of our customer first ethos. We understand that in a competitive market, responsiveness and transparent pricing are what make the difference to customers like you. Thank you for highlighting our commitment to both! We're excited to partner with you on your solar journey.
Wyatt M.
Found the panels that I had been searching for. Good customer service. Would use them again.
Reply from US Solar SupplierApr 14, 2025
We're so happy to hear about your positive experience! Our team is dedicated to providing exceptional service, and it's wonderful to know their efforts were appreciated. Thank you for choosing US Solar Supplier!
