Average
Based on 360 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Headquartered in Ponte Vedra Beach, FL, Vacation Rental Pros offers family- and pet-friendly vacation rentals in your favorite areas of St. Augustine Beach, Palm Coast, Ponte Vedra Beach, Sarasota & Siesta Key, Orlando, Kissimmee, Ft. Myers Beach, and Venice, FL, as well as Hilton Head, SC and the Smoky Mountains and Gatlinburg, TN.
Vacation Rental Pros (vacationrentalpros.com) has 360 customer reviews on Folks Told, with an average rating of 3.7 out of 5.
360 approved reviews, newest moderated first
Shari P.
We booked using VRP and it was excellent from start to finish. The representative was extremely helpful in assisting g me in finding the perfect home in a great location. We will use them this year for our next annual family vacation.
Verna M.
Our family hadn't gotten together without it being a sad occasion in over twenty years. We flew in from all over and had the best vacation EVER. We had family members book rooms at a nearby resort. We met at the beach and went to the theme parks. What a great time we had. Looking forward to our next family trip.
Patti W.
We love the condos available thru VRP. Always satisfied!!
jen G.
i actually had a question while online booking and called the 1-800 number. Daniel helped me out and we completed the process on the phone. the only issue i have is the check in times have gotten later and the check out times earlier over the past few years when i have booked thru VRP.
Ortiz, E.
The registration was pretty good and looked like all was covered. The departure was good too The unit needs some updating we had to call exterminator for roaches not good. The noise in one room because of water heater and had issues w dishwasher and the blender burn upon first use. The maintenance dept reacted quick which was good and handled all issues we were inconvenienced a bit waiting for maintenance personnel. Otherwise the unit it's okay. Everything else was ok. The area was pleasant though beach is very far unfortunately The overall experience was good.
Mcguigan, Elaine F.
It was a truly delightful experience and would definitely do it again.
Nichols, K.
From the moment we entered the vacation rental we found the place to be dirty (meaning feces on toilets, etc). Unfortunately we were at the vacation home during the hurricane and lost 3 nights of stay which we were told by the company we would be reimbursed for, NOT. Prior to hurricane, we called many times to ask what we should do to the house to prepare and the one time someone answered, we were told they are taking care of the more elite properties first. So I guess because we were in a bronze property, we didn't count as humans. The company has stopped accepting my calls, are ignoring my emails and will not communicate with me to resolve this issue.
Reply from Vacation Rental ProsFeb 9, 2017
Thank you for taking the time to review our business. We count on guests like you to give us feedback so that we can deliver improved service to all our guests. Kind regards, Joe Biederman [email protected]
Malitzki, W.
We have used Vacation Rental Pros everytime we go to St.Augustin to visit our daughter and they always have the right house at the right price, and to only have to put down 300 as a deposit is so help wiylth budgeting! !! They are the best!!!
