Vacation Rental ProsReviews of vacationrentalpros.com

Avoid this company. I booked a vacation rental in St. Augustine Beach and the company called two days before my trip and told me the trip was cancelled due to Hurricane Irma. I had paid over 1600.00 in advance. They refuse to reimburse me for the trip even thou I had an email from them saying they were going to. I have filed a complaint with the BBB and also disputed the charges through my CC company. A lot of emailing and calling daily for a month to receive my refund and they are not refunding my money. Awful customer service. I will never book with them again. BEWARE !!!!

Wish I could give VRP negative stars. ABSOLUTELY THE WORST RENTAL EXPERIENCE WE'VE HAD! Please do your self a favor and believe all these negative reviews. Find another company to rent from. The owners and managers of VRP should be ashamed that they call this a business. No customer service and their product is NOT as described. We rented the Atlantic View Princess in St. Augustine. The pictures looked beautiful and it was one of their "nicer" more expensive properties. We even called to confirm that it was nice as they didn't have property reviews (red flag). We were assured it was great and we even checked on it's status after the hurricane. We arrived to a busted up frat house. There were hand written signs painters taped on the broken front door. Light fixtures were hanging off. The house was dirty, dusty and terribly decorated. The furniture was all broken, stained and out dated. There were notes all over this house taped on everything. It appears that prior renters had trashed the place and we got to deal with the aftermath. Aggressive notes and broken everything! Screen doors ripped off, the pool furniture was duct taped, there were ZERO amenities other than 2 trash bags and some towels. The A/C was broken on the ground floor. We had to let workers in 2 days at 8 am. The a/c unit had to be replaced. No a/c for 1/3 of the house for 1/2 the week. The pool filter broke. Not a relaxing vacation at all. Plus their cleaning crew stole money from us. Just an all around AWFUL experience. VRP doesn't stand by their product nor do they care about their customers. Shameful! I don't know how any of these people sleep at night. They are thieves!

I found one of VacationRentalPros' villas on Hilton Head Island through the VRBO.com website, and it sounded like a wonderful place for me to bring my 3 kids. I booked it, but when I got my confirmation email, the price I was charged was nearly 50% per night higher than what was advertised here. I tried for a day and a half to get a response from VacationRentalPros' local office in Hilton Head, but they wouldn't return my calls or emails. (Several times as I was waiting for a response, they DID send me email reminders asking me to hurry up and sign & return the contract they had sent.) Finally I got in touch with their corporate office in Ponte Vedra Beach, FL. After waiting most of the day for an answer and speaking to Clarese, Max and Lindsay, they acknowledged that VRBO had listed the property at an incorrect rate. However, when I asked VacationRentalPros to honor the price that I had been shown, they said they were unable to do it. The best they would offer was to waive the resort fee, but the total amount would still be over $150 more than the total amount I had originally agreed to. By refusing to honor the rate that VRBO had offered me, VacationRentalPros made VRBO's software glitch MY problem. And while it was a friendly gesture to offer to waive the resort fee (which, by the way, was also higher than what the fine print on their contract said it should be), I still would have been paying nearly $40/day extra that I would be using to entertain my kids on their vacation. Now I am starting over on my family's vacation plans because of a glitch on VRBO's site and VacationRentalPros' unwillingness to do what it took to make their customer happy. (And... for the record... in keeping with VRBO's rules for leaving reviews, I am not disclosing the actual amounts that I was quoted. However, this was not one of these glitches like where an airline website offers roundtrip tickets to Paris for $2.00 or something ridiculous. The price I was quoted was a great bargain for me, but it was still within the bounds of a reasonable nightly rate for a comparable vacation property.) So... I highly recommend avoiding any rental property that is offered by VacationRentalPros. The price you see may or may not be the price you'll end up paying, and if it's higher... tough luck.

Sadly, the property we rented at 12 Port-A-Prince in Shipyard on Hilton Head Island from these people was the worst experience we have dealt with in the many years we have been coming down here. We rented the house for 10 days and paid extra to have the pool heated. After a long drive from New York, we were hoping to enjoy the pool and some wine, but that was not to be. There was a sign saying not to use the pool for 24 hours due to the chemicals that were put in there. From there the nightmare continued and we needed the wine! Upon entering the house we found damage, ranging from minor to mid- major, to dirty appliances, and a general look of a very run down house. Broken blinds on the windows, dividers on the windows falling off, no screens on the sliding glass doors, soiled bed linens and blankets, stinky shoes hanging from an air conditioning vent, gouges out of the hardwood floor, a leaky refrigerator causing the floor to heave in spots, no ice maker, no covered garbage can in the kitchen or any bathrooms and the best... the refrigerator in the garage full of rotting food. I made the call to the rental agency and started to list all the issues when the young lady said she would come out and see, which she did. She seemed completely unimpressed with the many issues we pointed out. Here I will add the only bright spot dealing with these people. Their Maintenance staff tried their best to fix what they could and apologized for what they could not due to " financial issues". We made the best of it as we could and then ...back to the pool. Absolutely filthy with dirt and green slime. Again the young lady from VRP seemed unimpressed and we did the best we could cleaning it until the pool people came again, 3 days before we left for home. We actually spent very little time in the pool, instead visiting with family members and using their's. We were supposed to be "compensated" for our issues but so far have seen nothing. I wish I could attach some photos lest you think I exaggerate. We obviously will never do business with this company again and I hope you think twice before you rent this property. VERY VERY poor customer service! (The 2nd star is for the Maintenance people only)

We reserved a condo at Lovers Key in Ft Myers. Two weeks before our arrival they informed us that the pool and deck would be down for repairs. I told them that was unacceptable and they offered us another place up the road at Estero Beach and Tennis Club. It was advertised on their website for $180 cheaper, and it was also pet friendly, so we said fine and they refunded the difference. Two days later they sent an email stating that the condo owner would not except the amount published on the website and the place was not pet friendly. They offered us other places, but nothing on the beach. We already had the flight booked so we ended up taking the condo at the higher price and had to find someone to watch our dog. We had to pick the keys up off site at there office. The code they gave to enter the building did not work. We ended up asking one of the other guests for their code. We called the emergency number and they said the the code they gave us was correct, but it wasn't. Then we discovered there was no wifi, even after the rental agent assured me there was. Then we got a warning on our car for not having a parking permit. When we picked up the keys at the off site office they never told us we had to do this. One other thing, they only supplied one garbage bag and one roll of toilet paper. There was supposed to be a DVD player as well, but there wasn't, and garage disposal was out of service.

WARNING...Upon arrival at 7 pm the condo we rented was not cleaned at all from previous renter. Used sheets still on the beds, a/c turned off and 85 degrees inside. Sliding glass doors were wide open. I called and finally got housekeeping to do the minimum so we could get the kids to bed at 11:30 pm after housekeeping finished. I called mgt. three times and nobody answered or returned my calls. Worst place I ever rented.

If there was a zero rating that's what I would give. I had booked a beach house for a vacation in palm coast. When hurricane mathew came through I was told that it was destroyed and I would get a full refund. Then I got another story saying it was severely damaged and would be ready before my vacation and I would not be receiving a refund. Long story short they never refunded any of my money. Never again will I ever refer anyone to do business with vacation rental pros

Do not go there! I repeat stay away from this company at all costs. All they care about is getting your money up front and you will never hear from them again. A lesson I wished I had learned after giving them a second chance to make it right. First rental was a disaster. I was lied to about hurricane damage and charged double the going rate. Next time , just recently they gave us wrong key to uncleared unit and never called back about shower issue and phoned two days after reporting a roach issue. These people are only concerned about getting contract signed which is aprox 12 pages long. Then your money up front and that is the end. Go with VRBO but since they are affiliated somehow tell them you want no contract with VRP. ( Vacation Rental Pros).