VagaroReviews of vagaro.com

Horrible experience. Deceptive practices. You cancel during the intro period and they continue charging you for months and you have to track them down. They refer you to different people. It’s a nightmare. I had to get my credit card company involved. Read the fine print and stay away . There are better more reputable apps out there.

Running my business through the Vagaro app has become incredibly frustrating. For the past three weeks, every single time I try to check out a client, a massive popup or overlay appears and takes over the screen. It blocks a large portion of the interface and prevents me from completing the transaction. When a client is standing there ready to pay, the last thing a business owner should have to deal with is software that won’t allow a simple checkout to go through. What makes the situation even worse is the way support handles it. Instead of acknowledging the problem, the assumption is immediately that the user must be doing something wrong. I’ve been asked repeatedly to record videos, send screenshots, and spend hours documenting the same issue. After all of that back and forth, the response is usually that I’ll have to wait for the next Apple update, which could take weeks. When the update finally arrives, the problem disappears briefly, but it never lasts. Within a short period of time the exact same intrusive popup returns and the whole cycle begins again. It feels like a temporary patch rather than a real solution. This isn’t a minor inconvenience. It directly interferes with the checkout process and disrupts serving clients. For a platform that’s supposed to manage scheduling and payments, that’s a major failure. What’s especially frustrating is that the app seems to have no problem pushing promotional popups and upsells, while the basic functionality struggles to work reliably. I’ve been a Vagaro customer for over two years and spend well over $10,000 a year on subscriptions and fees. At that price point, I expect software that functions properly. I’m paying full price for a system that should be operating at 100% efficiency, not dealing with subpar performance and interruptions during basic transactions. A business management platform should make running a business easier, not create constant obstacles during client payments. Unfortunately, that has not been my experience. Because of these ongoing issues, I would not recommend Vagaro to anyone looking for a dependable platform to run their business. In my experience, Square has been a far more reliable POS system and a better option for businesses that need software they can actually depend on. A scheduling and payment system should be stable and reliable, especially when clients are standing in front of you ready to pay.

Vagaro? Bro, this is peak comedy. Their app is like a bad prank that never ends—every checkout turns into a popup apocalypse. Screen blocked, client staring, money not moving. Just vibes of "nah, we're selling you crap instead of letting you work." Support crew? Absolute legends at dodging. "It's you, not us." Then they hit you with video homework, screenshot marathons, days of your life gone. Finally: "Wait two weeks for Apple to save our butts." Fixes for a hot minute, then same clown show repeats. Infinite loop of fail. Dropped 10k+ a year on this circus—subs, fees, blood, sweat—and I'm debugging their junk more than building my empire. Who has time to babysit buggy trash? Not busy people winning. They'd rather spam promo garbage than fix basics. Greed dialed to 11. Can't even cough up a $150 credit for their own screw-up. 😂 Zero accountability. Those perfect reviews? Smells like "pretty please 5 stars" farm. Real users? Ghosting left and right. Loyal clients don't stick around for this level of amateur hour. The top dogs probably chilling in meetings, clueless their supervisors are letting the whole ship sink. Or maybe they just don't care. Either way, business owners are getting wrecked while execs tweet about "innovation" or whatever. The crew asleep at the wheel: - Fred Helou (Founder & CEO) – probably too busy podcasting to notice the app's on fire - Nishant Dave (President) – title sounds important, reality check pending - Kerry Melchior (COO) – operations? More like operation: ignore complaints - Armita Rostamian (CFO) – counting money, not fixing the product bleeding it - Eric Lee (CIO) – info officer? Info on why your app still broken? Crickets - Charity Hudnall (CMO) – marketing the dream while reality crashes - Philippe Chutczer (CDO) – data guy? Data shows customers rage-quitting - Satish Dasam (VP of Engineering) – engineering a masterclass in how not to build software - Nitin Gupta (CRO) – revenue officer? Revenue from frustrated owners leaving? Solid plan Wake up, fellas. Your product is trolling your own customers harder than I troll competitors. Fix it or fade into irrelevance. Your move. 🚀

My BUSINESS IS IN CANADA. I have been in contact with support for over 10 days now and for the last 4 days nobody has gotten back to me and has ignored all emails and calls. There was an upgrade done in February and on Feb 20 and 21 our system was a joke. Our clients were charged 2 or 3x before their transaction went through and some didn't even show up. This company owes my business $733.18 since Feb 20th!!!! Now they ignore me and several emails 8 days ago in fact, stated it would be in my account and posted by March 3rd!!! I am angry and appalled at the horrible service and they owe me this money!!! I have also filed a dispute with the BBB to get someone's attention. I WANT MY MONEY NOW!!!!

HATE THIS COMPANY!! They are impossible to get a hold of, sell you equipment that doesn’t even work with your account and REFUSE to refund a credit card reader that doesn’t even work!! Good luck trying to get a hold of Someone. I have literally spent over 5 hours JUST THIS WEEK trying to get this issue resolved. GO SOMEWHERE ELSE! There are plenty of better options out there with MUCH BETTER customer support.

i sent an email to VAGARO... but the email came back NOT DELIVERED...here is what my message was ... see below... hello. why am i being changed for WEBHOOK access, yet Vagaro Engineers DECLINED my access request. Looks. like i have been paying this $10 per month for a while now. You are charging me for a service you refuse to provide, not impressed! in Dec 2025 i wanted to setup an Ai Receptionist or the Salon, to do so i needed to give access to the AI company, a service called WEBHOOK was needed, i placed a request with Vagaro... waited 10 days to hear back and the answer was "REQUEST DECLINED", then they charged me Januray & February and March, wow. if NOT or me reviewing the charges on my Vagaro Account, the charges would have continued indefinitely. When i called this morning, to request a REFUND on those charges, I was told the VAGARO does not REFUND! WOW what a great way to increase revenue! So NOT impressed!

We have used Vagaro for the past two years and this platform has gone way downhill. There are constant glitches. Clients don't know if they actually booked an appointment, because they don't receive anything. We lost $700 in one day because clients canceled after not receiving anything from email or text. People kept getting error messages after completing a booking as well. We reached out for help and Vagaro consistently tells us everything looks good on their end. We finally fixed an issue, which stemmed from bad widget coding. WE fixed the issue. Vagaro had no idea what was wrong. When we asked for a credit from loss of income we heard crickets. No response. That is incredibly unprofessional. We are now moving to another company that is addressing all the issues we have. It seems that quite a few businesses leave Vagaro for the same reasons. Lack of communication is the worst part and lack of accountability.

Beyond terrible... They were bad before but are even worse now with the new 2026 update. Vagaro will log me out in the middle of taking a clients payment. We no longer can use the clients card that is on file. Multi-Location features are simply just not working. There are many, many more reasons as to why they get the lowest amount of stars but i beg of you to not find this out for yourself. Literally choose any other company. Its been 5 days since we started experiencing their new issues and support is laughable