Glen S.
Besides there being a definite drop in…
Besides there being a definite drop in quality with my latest case, I was left being chased by Fed-Ex to pay for the shipment from Vaja that they never paid. Very disappointing experience for a premium-priced product and I likely won’t be back for a 3rd time.
Reply from VajaApr 19, 2026
Hi Glen,, Thank you for your feedback — I’m really sorry to hear this was your experience. A perceived drop in quality is something we take very seriously, especially from a returning customer. That’s not the standard we aim to deliver, and I’d like to understand exactly what didn’t meet your expectations so we can address it properly. Regarding the FedEx charges, this also doesn’t sound right based on your order, so we’d like to review the details and clarify what happened there as well. Could you please reach out to me directly at [email protected] with your order number? I’ll personally look into both the product and the shipping issue and work with you on a solution. Best regards, Vaja customer Care