Vakkerlight Reviews | Read Customer Reviews of vakkerlight.com

Vakkerlight Reviews | Read Customer Reviews of vakkerlight.com

Vakkerlight reviews

798 approved reviews, newest moderated first

RUTH S.
Aug 18, 2026
product took many weeks to arrive and was damaged
product took many weeks to arrive, way past the original delivery date. When it arrived, it was cracked and chipped. I sent photos and tried to start a return. In response, I got a condescending email asking me to send more photos and claiming that it was only "minor" chips, which was not true. The illumination was so ineffective that I ditched the whole product and bought a lamp 5 times less expensive on Amazon.
Reply from VakkerlightAug 19, 2026
We’re truly sorry to hear about your experience and apologize for the inconvenience caused by the delayed delivery and the damage to your item. We have already reached out to you via email and are working with you directly to find a suitable resolution. We sincerely appreciate the opportunity to address your concerns and make this right. Thank you for your patience, and we look forward to resolving this with you. Best regards Customer Service Team
Report
James A.
Aug 18, 2026
Beautiful Lamp
Great lamp. We love the color , style and the quality. I wish it came a little quicker but it was worth the wait.
Reply from VakkerlightAug 18, 2026
Thank you so much for your kind review! We’re so happy to hear that you love the color, style, and quality of the lamp. We also really appreciate your patience with the delivery time, and we’re glad to know it was worth the wait. Thank you again for choosing Vakkerlight. We hope you enjoy your new lamp for many years to come! Best regards, Tammy Vakkerlight Customer Service Team
Report
Rita P.
Aug 17, 2026
Fits perfectly over table and…
Fits perfectly over table and tremendous value
Reply from VakkerlightAug 17, 2026
Thank you so much for your wonderful review! We’re delighted to hear that the light fits perfectly over your table and that you’re happy with the value. We truly appreciate your support and hope you enjoy it for many years to come! Abby
Report
Leigh
Aug 15, 2026
Not good.
Only after we installed the light and turned it on, did we realize the terrible yellow glow it gives off because of the color of the shades. This was for our bedroom but it projects the light down and feels like a spotlight. I was expecting the two layers to be similar sizes but the smaller shade is at least 5 inches smaller than the outer layer and doesn't look like the product pictures.
Reply from VakkerlightAug 15, 2026
Dear Leigh, Thank you for sharing your feedback, and we sincerely apologize for the disappointment you experienced with the lighting cast and shade proportions of your Pendant Light. We take product quality and design accuracy very seriously. The fixture comes with a complimentary 3000K warm LED bulb, which can create a heavier yellow hue through the fabric—swapping this for a 4000K neutral bulb often creates the crisp, balanced illumination desired for bedroom spaces. Regarding the shade sizing, we would love to inspect your fixture to verify if there was any manufacturing variation. We have sent you a detailed private email containing your photo request and a friendly solution to properly resolve your issue. Please kindly check your inbox when you have a moment. We look forward to working with you to resolve this to your satisfaction! Best regards, Aletta Vakkerlight Customer Service Team
Report
KR
Aug 15, 2026
The lamp doesn’t work
It doesn’t work. The lamp doesn’t turn on. And the rod keeps tilting despite assembling a few times. The base cover is a flimsy stick on. Not worth it.
Reply from VakkerlightAug 15, 2026
Thank you for sharing your feedback. We’re sorry to hear about the issues you’ve experienced with the lamp. Our customer service team has already reached out to you by email to help troubleshoot the problem and provide a solution. Please check your inbox when you have a chance and reply to our email so we can assist you further. We appreciate the opportunity to make this right. Best regards, Abby Vakkerlight Customer Service Team
Report
Cleveland B.
Aug 14, 2026
The last of the material is still in…
The last of the material is still in China, i don't feel we were given the correct shipping times on our orders.
Reply from VakkerlightAug 15, 2026
Thank you for taking the time to share your feedback. We truly appreciate your support and understand your concerns regarding the delivery timeline. We would like to sincerely apologize if the expected timeframe was not clear enough. Your order was a custom-made lighting product, which requires additional production time to ensure the specifications, materials, and quality meet our standards before shipment. Since our products are carefully manufactured at our factory in Asia and then shipped internationally, the process includes production, quality inspection, export arrangements, and international transportation. This allows us to provide more customization options and maintain the quality of our products, but it can take longer than standard ready-to-ship items. We truly appreciate your patience while we complete the final steps of your order. We are actively following up with our production and shipping teams to ensure your package moves forward as quickly as possible. Thank you again for choosing Vakkerlight, and we hope you will enjoy your custom lighting piece once it arrives. Warm regards, Carmen Customer service team
Report
Lisa Y.
Aug 14, 2026
So helpful and kind!
Miya & Ling were so helpful and nice when I requested some further information on tracking! Thanks so much, and our client will love these gorgeous sconces! :)
Reply from VakkerlightAug 15, 2026
Dear Lisa, Thank you so much for taking the time to leave us such a wonderful 5-star review! We are absolutely thrilled to hear that you had a great experience with our team member, and that your client loves the gorgeous sconces. Providing friendly and transparent tracking updates is always our top priority. It was a true pleasure assisting you with your project, and we look forward to working with you again on future designs! Warmest regards, Ling Vakkerlight Team
Report
Marina G.
Aug 14, 2026
The lighting fixtures have all been…
The lighting fixtures have all been beautiful. I’ve now ordered for five from this place and plan to order a few more for the rest of my home. One item came with a cracked piece of glass and they were very quick to replace. No questions asked. I found the support team to be responsive and helpful. You do have a very long wait time even with expedited shipping so if you need something immediately, this is not the place to order from but if you have time and patience, it can sometimes take 1 to 2 months for the order to arrive. Will definitely be happy once it comes!
Reply from VakkerlightAug 15, 2026
Thank you so much for your thoughtful review and for choosing us for multiple lighting pieces throughout your home. We’re delighted to hear that you love the fixtures and that our support team was able to quickly assist with the damaged glass replacement. We also truly appreciate your patience and your honest feedback regarding the shipping time. We’re continuously working to improve the delivery experience for our customers. Thank you again for your continued support — we look forward to helping you with the rest of your home! Best regards, Abby Vakkerlight Team
Report