Average
Based on 769 reviews
Valyōu Furniture3.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We all love great furniture. The kind that catches your eye in catalogs, and makes million-dollar listings look the part. The thing is when it comes to getting your hands on this kind of furniture – the kind everyone loves to live with – you realize your local shop doesn’t stock it, it’s way overpriced, and takes 3 months to arrive. We started Valyōu to turn this all around. How? By making furniture that’s as inspired as it is cost-effective. We take cues from the latest trends and leading designers, partner with the most premium brands, and hire the most skilled furniture makers.The result? Quality furniture at really fair prices. It doesn’t sound too crazy from where we’re sitting.
Valyōu Furniture (valyoufurniture.com) has 769 customer reviews on Folks Told, with an average rating of 3.9 out of 5.
769 approved reviews, newest moderated first
Ishita G.
My couch arrived in great condition. Both Cameron and Gilbert were great and helped bring the boxes inside
Reply from Valyōu FurnitureSep 18, 2025
Yay for smooth deliveries! Glad to hear Cameron and Gilbert took great care and helped bring everything inside — enjoy your new couch!
James M.
This company is horrible. I bought a table. It’s delivered, open the boxes to find that it’s severely damaged. Scratched table top. Two of three legs crack where they are stable enough to stand. See pics. I complain to have a replacement processed, and they say it’s obsolete and I got the last one. Really? What luck. After back and forth for weeks, they finally give me a refund, but get this, it doesn’t include shipping or tax. They made hundreds off me for what looks to be a used table. Horrible. Stay clear of these scammers. I will never buy from them again, EVER. I’ll stick with Amazon. At least they have good customer service.
Reply from Valyōu FurnitureSep 21, 2025
Thank you for sharing your experience with us. We’re sorry to hear about the condition of your order and the frustration caused during the resolution process. Feedback like yours is valuable and helps us identify areas where we can improve both our product quality checks and customer experience.
Justin J.
I would give 5 stars based off the staff delivering the item. However, Valyou’s incessant delays for shipment and lack of communication on why the delays happened make me want to give them one star as a whole. My shipments were supposed to be delivered in early July and didn’t arrive until mid September, with no clear reasons of why that occurred and a hefty cancellation fee to opt out. I will not be purchasing from Valyou in the future.
Reply from Valyōu FurnitureSep 21, 2025
Thank you for sharing your honest feedback. We’re glad to hear you had a positive experience with our delivery team, but we’re sorry to learn about the delays and lack of communication you experienced along the way. Your comments are valuable and will be shared with our team as we work to improve our processes and provide a smoother experience for future customers.
Bharat P.
called me and made sure to deliver it to my door.
Reply from Valyōu FurnitureSep 18, 2025
Love that level of care!🖤
Mar
Company claimed they would give 3 free throw pillows which didn’t come with couch. People at company are so dim that they don’t even know their own products and tried to tell me the 2 small matching pillows for the couch is what I was entitled to. Then they made me file a warranty claim and now? Crickets. With this company’s recent terrible online reviews I’d expected they’d be more customer focused but apparently not. So I’ll be disputing this charge with my credit card provider and let them deal with this horrible company. Zero stars. They suck. Stay away.
Tommy C.
Amazing product, amazing delivery service by Elliott and Scott
Reply from Valyōu FurnitureSep 18, 2025
Huge thanks to Elliott and Scott for making your delivery smooth — and we’re so glad you’re loving the product too 🙌🖤
Kitty L.
Horrible customer service. This company takes your money upfront, gives you a fake delivery date, and then disappears. Its up to you the customer to chase them down, and discover that your furniture is delayed .... and delayed .... for months and months and months.
Amanda M.
Our delivery guy went above and beyond! Ryan has a positive and glowing spirit while delivering a couch all by himself. They don’t make workers like this anymore! Thank you Ryan!
Reply from Valyōu FurnitureSep 18, 2025
Love hearing this! Big shoutout to Ryan for going above and beyond — we’ll make sure he gets the kudos he deserves 🙌🖤
