Valyōu FurnitureReviews of valyoufurniture.com

I ordered the Solid Wood Sectional and THEN noticed how many negative reviews there were outside of the company’s actual website so I was pretty convinced I just got scammed, but decided to keep my hopes up since it seemed like the negative ones were all for their “hot item” (the Feathers Couch) and it was mainly about major delays due to supply-chain issues. I actually started getting shipping updates and a delivery date a week later, shipping notifications via email and text a few days prior to delivery, ANOTHER text the day before to confirm they were coming, and a website that showed real-time delivery status on the actual delivery day. The website was nice because it told you where you are in line for their rounds that day (4th delivery of the day, etc.), a 4 hour shipment window of when they might arrive, and an actual ETA of their arrival. Then I got a call from their team stating they were ~20 min away, then another when they arrived. They were actually earlier than the ETA, which I’ll definitely take over being late or MIA. I am shocked at how communicative they were the whole time… especially after how low my bar was set. The couch itself is alright. Came pretty much fully assembled already- just had to screw the feet and sectional brackets on. Looks just like the picture, the pieces are real wood (not the cheap composite stuff everything is made of these days). My only issue is the cushioning is super stiff. Probably has as much give as a punching bag. Hopefully it breaks in, otherwise it’s still a nice looking piece. Very satisfied.

Echoing what others have said, this company is a scam. Within a few months all of the zippers on our couch had completely broken, and after circling around with them through email for 6 months they refused to give us a discount or send us new ones. I could go into extreme details about how unprofessional, stupid, and conniving their customer service team is, but please just trust me on this one and avoid.

**Update: An escalation manager contacted to resolve the outstanding items on Sep 12, 2022 with an action plan for each item. However, it is now over 6 weeks since, none of the things discussed on the action plan has happened yet. When I followed up, i was given the same reasons as before - the courier has not picked up the furniture yet, and the check is in queue. I have never seen a furniture company who is as incompetent as them with processing check or finding a courier. Or they just simply lied to me with their action plan. This November it would one year since I placed the orders, have these issues. ************************************************ This company is not trustworthy and unreliable. Do not buy from Valyou Furniture unless you want products broken, different than what they described, some never get delivered after 10 months (passing 4-5 of their promised delivery dates) and takes 6/7 months to process the refund, and then tries to keep the money by refunding incorrect amount. We moved to a new house and I had a misfortune of trusting Valyou furniture and ordered several items in Nov-Dec 2021, worth more than $8500. The following is what happened to the items. 1) Two out of 3 accent chairs ordered, came with broken legs. Contacted customer service, they asked to keep the chairs with some discounts in Jan 2022. But the discounted amount never got refunded back until June 2022. I had to contact customer service to push to get my money back. 2) Feather U-sectional, L-sectional and an ottoman in the order: 2a. The ottoman got delivered first 4 months after the order with the fabric as in picture on their website. 2b. U-sectional got delivered 7 months after with completely different fabric. Stiffer, whiter and texture completely different, nothing like the ottoman that was previously delivered, and not like in the picture on their website. Rather than informing the customer that the fabric would be different than what was described at the time of purchase, when I contacted the customer service, the company tried to gaslight by saying the couch fabric is exactly how it should be. Even though I bought the ottoman, U-sectional and L sectional for the same set, now I have an ottoman and U-sectional with completely different fabric and different color. I saw other customers mentioned about the fabric difference for the feather couches, and only now they are updating their website with new pictures with the new fabric to cover their back. 2c. L-sectional is still not delivered, it’s already 10 months after the order was placed, they gave me 4-5 delivery dates in the past, each come and go but nothing was delivered, and now they are telling me that it could be delivered in the 3rd week of September. 3) For Valmolar Sectional that ended up canceling from the order since I found an alternative somewhere else and could no longer wait, they let me cancelled it without telling me anything. Then I never got the refund after 6 months. I had to contact the customer service again. When they refunded, they only refunded a partial amount. When I contacted again, they admitted that they still owed me $606.39, but they said because it was from many months ago, they could only do store credit. Only after my insistence that the delay was due to them, they now tell me they will mail a check and it will take about a month. I still have not received it. No wonder why the company had lots of complaints at the Better Business Bureau. They sell things they cannot deliver, stringing customer on with several delivery dates that come and go with no delivery, and when the products come majority of them are either broken or different than what they looked like at the time of purchase.

Please trust other bad reviews. This company is an absolute fraud. 9 months after ordering a couch, I have still not received and have never gotten a straight answer from them. Now they are trying to not refund me. This is the worst company I've ever come across.

This company is a scam. If you're considering purchasing from this company, checkout their BBB profile first. Sadly, I purchased a Feathers Sectional. The shipping date got moved back *several* times which seemed sketchy, but the company has created such a falsely clean face for themselves on social media, that I gave them the benefit of the doubt and waited for the couch to finally arrive many months later. The couch came in a box that was falling apart, and the fabric was a different texture and color from what is *still* shown on the website. After reaching out to customer service they told me that they had made some changes to improve the design, and that they hadn't had a single complaint yet. However, I looked on BBB and saw that other people were complaining about the same issue. Since I had already unwrapped the couch, I was told returning it was not an option. So as a resolution I asked that I be sent different color covers for the couch (at the time of purchase, there was an option to buy more covers, so I thought I was buying a forever couch), and they told me they didn't have that option anymore and nothing could be done. Today I removed the covers to wash them, since the blindingly white fabric that the couch came in got dirty, and I realized that all the couch cushions are a complete mess. It's a foamy material loosely wrapped in some thin paper thing, that isn't even sewn together. Simply put - it is of unacceptable quality. It is no wonder the couch is so uncomfortable. I have filed a complaint on BBB asking for a full refund - which is what I and I am sure many others who have purchased from this company deserve.

This is review is only regarding the valtik dining chairs. We purchased another item from Valyou that we really like. Purchased 6 valtik dining chairs. Within 6 months 5 out of 6 chairs twine has unraveled. We are not heavy people. I weight 170 and my wife much less. I do not recommend these chairs. I asked for store credit since I spent $1000 dollars on chairs that lasted less than 6 months. They only offered $100 credit. So now I will have to spend another thousand on replacement chairs. Definitely from a different brand. Valyou also screens their reviews. I tried to place this review with pictures of the chairs on their website and it was never uploaded. Update: a Valyou representative reached out to me. She was able to offer me $200 credit or 10% off an order for a future purchase. She was very helpful and respectful. However, this does not change my initial critique of the quality of the chairs I purchased. This amount also does not come close to the amount I will need to spend to find a replacement. What I would most appreciate is for Valyou to post every review that is submitted on their website.

TL;DR - This is a bad company full of dishonest people. Do not do business with them. We ordered a bed frame from this company because they assured me - by phone, chat, and email, that "barring any significant delays" it would be delivered in about a week. It seemed to good to be true, but heck - they practically guaranteed it through three separate channels. What seems to have actually happened is that they just handed it over to some courier service (despite their website claiming they use all their own trucks) and stopped worrying about it. We actually had to buy a second bed frame since my wife was very pregnant at the time. During this time, they changed their tune from "one week barring any unforeseen delays" to "well it takes at least a week to get out of our warehouse, then two weeks across the country," etc etc which got them to 4 weeks from order to delivery. The furniture arrived after 8 weeks, with no explanation as to what happened. As they took it out of the truck, the box disintegrated and the whole thing slid out onto the driveway. I complained, loudly, about all of this and was offered $100 as a refund (I had asked them to pay for the cheapo bedframe but they refused). It took them over a month to issue it - it's now been a month since then and I still have not received the $. To top it off, the "elevated customer service experience" with a manager has an average response time of TWELVE DAYS. This whole purchase was supposed to be done and dusted in a week. Instead its taken four months, the purchase of an additional piece of equivalent furniture, and way more of my time than I wanted it to. This is a bad company full of dishonest people. Do not do business with them.

Read all reviews. DO NOT buy from them. This is single handedly the worst experience I have ever had with a "company" in my life. Save yourself the headache and shop elsewhere. I even am in an email chain with the founders, they do not take ownership over anything. They will take your money and not do anything to proactivley deliver the product. Only way you will get it resolved is when you create a chargeback with your credit card company. There will be a Netflix documentary about this company. I have reported them to be investigated for fraud and predatory marketing. IF you get your product I can guarantee you it will be 2 weeks - 2 years after the "expected delivery date." Absolutley disgusting.