vancassoReviews of vancassotableware.com

I want to purchase brown pasta bowls to go with the brown bonita dinner set that i bought from amazon. Despite sending several emails to vacasso they are not corresponding with me which is very frustrating. What do i have to do to get to speak with these people. Their product is beautiful but their customer service needs a lot of work

Got a 18 piece set off Amazon they look amazing quality for the price is good but two of the dinner plates have broken whilst warming them and a side plate broke in the dishwasher I’m reluctant to buy another set just to replace the breakages. The customer services just passed me back and forth between them and Amazon shame because we really like them

I was disappointed with the texture of the plates. I expected it to be rougher. They are exactly as pictured in add.

Looks nice, well priced but ultimately poorly made and they keep falling apart so need replacing after 1 year.

We ordered from Vancasso’s official store last week, and what an absolute mess it turned into. Yesterday morning, we received an email from them saying we needed to file a claim because the courier (DPD) had “apparently” lost our package. Out of concern, we contacted DPD directly and were told that the order was already delivered. We checked our CCTV footage and, unbelievably, saw the delivery driver throw the box into our paper trash bin. He didn’t even attempt to ring the doorbell or make any effort to deliver it properly. He just tossed it in and left. Completely careless and unacceptable. Thankfully, the plates were packed well and survived without cracks, but that was pure luck. The plates themselves look nice, though it’s too soon to know if they’re durable. What’s even worse is how Vancasso’s customer service handled the situation. Their replies felt completely robotic and indifferent, showing no real accountability or empathy. Just copy-paste messages. It was a total mess of miscommunication and misinformation between Vancasso and DPD, and the customer ends up dealing with the consequences. Honestly, I’d recommend buying from a company that values proper delivery standards and has responsive, responsible customer service. Pretty plates mean nothing when the delivery and support experience is this careless.

Commande arrivée cassée. Le service client est très long à répondre et proposition d'un code promo à 12% pas du tout à la hauteur du préjudice. Je veux faire un retour pour remboursement de la commande.

After 7 months of having the set, the bottom of the items have developed mold around the rims where the stone wear is not sealed. Have repeatedly washed and dried thoroughly but can't get it off. The smell is disgusting and can no longer use the bowls or plates. I have contacted Amazon and Vacasso so awaiting customer service. They were a beautiful colour set and good value last year. So hopefully the review can be updated if the problem gets rectified.

They don't last The bowls crack They chip and break very easily The don't stand up to regular use I bought mine last August and now have to replace them but won't be replacing with the same brand Very disappointed VC12369 - order ref to verify purchase