VASA FitnessReviews of vasafitness.com

I wish their app actually worked. The app boasts about it's features and how it tracks your performance. But my app has never worked. Every time I sign on it's always "systems error" and blames my internet connection.

After working here in sales and giving a 2 weeks notice they cut you off completely from making more money. You send a salesman to check people in and a manager that makes no commission and team manager to tour and sale because they are leaving. Bad bad business decisions don't work there!

Gave 1 star because there is no NO star options. These people are crooked!! You can’t cancel unless they say you can. I paused my account almost a year ago and they unpaused it and kept charging me even though I haven’t been in their gyms for almost a year. I had over $100 in fees due so I paid them and then they wrote. Jason (VASA FITNESS) Jun 20, 2022, 11:53 AM MDT Hello Seamus, Thanks for reaching out! I can offer to cancel it with no further billing. Please let us know if you have any further questions, have a wonderful day! Jason Member Services Representative Then in July I get billed again and they won’t cancel it until I pay it!! Greedy organization that doesn’t care about their patrons. Literally! Our car was broken into while yawing the gym in Saratoga Springs in their parking lot and the offered zero support. Don’t join and if you’re with them leave.

BulstI will never go back to this gym again I paid for whole faking years and they charge me a fling fee for canceling fees shytit

I am so upset with this company. I paid a full year in advance from 2/2021-2/2022. I called and even made sure my services would be cancelled after my full paid year. The representative advised me things would be cancelled. 4 months later, I am getting a debt collector contacting me for vasa fitness and I owe money. I have tried to speak to vasa and they literally tell me "it's out of my office, I can't help you, call this number...." and I speak to the collector and they tell me the same thing to call vasa. NO ONE IS HELPING ME!!! I did nothing wrong and they are charging me for services I cancelled. Terrible customer service. Absolutely would NOT recommend them WHAT SO EVER.

Although McKenna with customer service was knowledgeable, what she seemed to not know and what is NOT written in the contract is that when you cancel your account, you never really cancel until you cancel EVERY MEMBERSHIP under your name. For example... say you are a family of four - mom, dad, and kids. Mom sets up the account and agrees to pay all memberships with the same bank account. Well eventually mom decides to cancel the account. You would think that when she cancels the account, it would cancel dads and the kids membership as well. NO! THEY STILL CHARGE YOU UNTIL YOUR HUSBAND AND KIDS CANCEL THEIR OWN MEMBERSHIP! Not to mention, when you call to complain, they say there is nothing they can do about it. No where in the contract does it say that once the responsible party cancels, that the account is still liable for charges to EVERYONES MEMBERSHIP. I asked McKenna to send me a copy of the contract so I can take it to an attorney and I have still not received it. Seems like they are aware of what they are doing and do not see an issue.

Thank god for the YMCA, Unfortunately i have to look at the VASA sign every day driving home from work. They are dishonest, make it near impossible to cancel. I had to prepare the paperwork and threaten them with filing a complaint with the attorney general before I was able to finally be rid of them, and that was after paying the fee for 4 months AFTER i oficially cancelled with them. Horrible company, but what do you expect, some of the worst crooks that exist are from Utah.

I became a member in August of 2020. In November of 2021 I was asked if I wanted to do a free personal training class. I agreed to it and met with one of their team members. I signed up for personal training and started working with their staff. The first session was awesome! And then my personal trainer showed up 15-20 minutes late (we only had 30 minute sessions), didn't have time to work with me before the next client so checked in and talked to me for about 10 minutes and told me my workout was in my folder. The next session, I let him know when I was leaving to go out of town so we would just need to schedule before that time. He called me the afternoon that I said I was leaving so we weren't able to get a session in. I brought my frustrations up with my PT and it improved some, he still would show up late but would work with me and gave me the full 30 minutes, I just had to push for the scheduling to make sure it happened. Well fast forward, I got in a motorcycle accident in January of 2022. I shattered my elbow, had to have a major surgery, tore my labrum on the opposite side and had to have shoulder surgery, and broke my T2 vertebrae. So, I reached out to my PT letting him know what had happened. He said it wasn't a big deal, we could hold off on the PT sessions and I wouldn't be charged if they weren't used. In March of 2022 I got a text saying I had a new PT and asked when we could schedule. I explained to her what had happened and she let me know it was no rush to get back and we would do it when I was ready. In May I had noticed I was charged for personal training so I reached out and spoke with 3 different VASA team members. They emailed me and wanted to charge a $10 fee for freezing this, they ended up waiving this after explaining. They said they couldn't refund the $70 I paid but it was okay to be used once I could start doing PT sessions. I checked my account today and was charged another PT fee for $70 the same day I spoke with them. I double checked and was charged $210 from April-May for personal training sessions I haven't been able to do and was told not to worry about because it wasn't a big deal. I have loved having a membership here and didn't want to freeze my membership, just hold my personal training until I could physically do this again. I was reassured it wasn't a big deal and my health was more important so not to worry. And yet have still been being charged for sessions I haven't been able to do. Avoid personal training. The gym itself is awesome, the equipment is nice, facility is clean, but care for their actual members doesn't seem to be there.