Sydney A.
No response from customer service …
My order arrived quickly but 2 vases were broken. I reached out to customer service multiple times and have still received no response.
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Based on 96 reviews
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Vase Market (vasemarket.com) has 96 customer reviews on Folks Told, with an average rating of 4.4 out of 5.
Showing 3 reviews with 2 stars · Clear filters
Sydney A.
My order arrived quickly but 2 vases were broken. I reached out to customer service multiple times and have still received no response.
Samantha H.
2 boxes of vases came in completely broken, and they made it extremely hard to return them. We ended up just eating the cost instead of going through the hassle. So I was short 12 vases for my sisters wedding because they came in broken just a few days before the wedding and they were not able to get us new ones in that time frame.
Reply from Vase MarketDec 1, 2017
Hi Samantha, Please contact us with your order number and the SKU number of the item that is broken. We will issue you the refund after we are clear with the amount. Sorry for all the inconvenience. If you have any other questions, feel free to contact us directly at 888-980-9698 M-F 8:30 am - 5:00 pm Pacific Time. Vase Market
James B.
Vase came broken.
Reply from Vase MarketDec 1, 2017
Sorry for the inconvenience, I hope our RMA has worked with you for the best solution in your case. If you have any other questions, feel free to contact us directly at 888-980-9698 M-F 8:30 am - 5:00 pm Pacific Time. Vase Market