Reply from VayubookingJul 1, 2024
Dear Sivasish,
Thank you for sharing your feedback. We understand your frustration and would like to address your concerns regarding your recent experience with us.
Firstly, we regret any inconvenience caused by the flight schedule not meeting your requirements initially. As mentioned in our confirmation email and in accordance with airline policies, your ticket was non-refundable. We did our best to assist you by exploring alternative options, and we suggested you to reschedule your flight with the airline directly.
We apologize for any confusion. As a company, we operate in USD, and your ticket with cathay was booked on Australian dollors so that could be the reason that cost was high from our vendors. We always aim to provide the most cost-effective solutions and suggested contacting the airline directly for potentially cheaper changes, which you successfully arranged.
Regarding the unauthorized charge on your credit card, we empathize with your situation. However, it's important to clarify that we do not have access to or store your credit card information. Payments are securely processed through a trusted third-party platform, rightsignature.com, where customers authorize transactions directly. Unfortunately, incidents like fraud can occur independently of any specific transaction, and we are not involved in such matters.
We take customer feedback seriously and continuously strive to improve our services. If there is anything else we can do to assist you further, please don't hesitate to contact us directly.
Best regards,
Customer Service Team
Vayubooking
