Average
Based on 575 reviews
Vector Security3.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Vector Security, Inc. has been a premier provider of intelligent security solutions tailored to the needs of the customer for more than 40 years. Headquartered in Pittsburgh, the company offers a full suite of electronic security services including Vector Home Security, Vector Business Security and national account security. Services are provided to customers across North America and the Caribbean through a network of branches and authorized dealers. Vector Security is a sister company of the Philadelphia Contributionship, a private insurance company founded in 1752, and currently provides cost-effective, technology-based security solutions to over 300,000 homes and businesses.
Vector Security (vectorsecurity.com) has 575 customer reviews on Folks Told, with an average rating of 3.7 out of 5.
575 approved reviews, newest moderated first
DEBRA R.
The tech that came out to my business at 900 Rutter Ave. was the best ever!!! Really knowledgeable.
Reply from Vector SecurityJul 7, 2020
Thank you for your kind words. At Vector Security, we strive to provide exceptional customer service and we're happy you're experiencing it in action!
ARLENE R.
The repairman was able to finally fix an ongoing problem. He was great!
Reply from Vector SecurityJun 30, 2020
We’re glad you are happy with our service. Thanks for your feedback and have a great day!
ANTHONY A.
I called to report I am having a problem with my alarm and I was hold for a very long time and had to disconnect my call. I am having a problem with the alarm system and I need to have some one come check it out. Thanks
Reply from Vector SecurityJun 30, 2020
Anthony, Thank you for your feedback. We are forwarding your comments to your local branch for follow up. We appreciate your patience as we look into the matter. Please accept our apologies for any inconvenience.
RICHARD D.
Sonny was a nice guy treated us real good very polite. Very knowledgeable
Reply from Vector SecurityJun 30, 2020
We’re glad you are happy with the service you received from Sonny. Thanks for your feedback and have a great day!
Reviews
A truck with a huge sticker on the back was road raging and cutting other drivers off with no signal. The tech was driving like he was running away from a tornado on the highway. Unfortunately for me I got in front of the driver and he hit my vehicle multiple times and when I pulled over when it was safe he got out of the van and threatened me. Very scary experience and shows the values of this company. Submitted the dashcam tapes to the county.
Reply from Vector SecurityJun 29, 2020
We trust that you are okay. This behavior is inconsistent with our teams and we will look into this further. Would you please email us at [email protected] where this incident took place, including the city and state. As we said, this type of behavior is not tolerated and will be addressed.
ALAN R.
We had a problem with our system after a 4 day power outage. We kept getting a notice of a “bus” system failure and we’d be getting 3 beeps warning of something. We were told how to stop it temporarily, but no one on the phone could tell us how to fix it. They said we needed a technician to come out to fix it, but they couldn’t send someone here for 2 and a half weeks. We had to deal with annoying beeps and automated phone calls telling us there was a communication failure for all that time, and we had no connection to the system. When the technician finally came, he was able to fix the problem, but he told us he’s not that busy and couldn’t understand why they couldn’t have gotten him here sooner.
Reply from Vector SecurityJun 29, 2020
UPDATE 6/29/2020: Alan, We understand a representative has been in touch to address this issue with you. Thanks again for your patience and loyalty. ________________________________________________ Alan, Thank you for your feedback. We are forwarding your comments to your local branch for follow up. We appreciate your patience as we look into the matter. Please accept our apologies for any inconvenience.
ARTINA S.
I feel very secure with Vector Security! Right now I have the basic setup and it backs up during storms, which is wonderful for me. As soon as I’m able I will invest in more security that is being offered. Thank Vector for keeping me safe!
Abbott D.
I have never had a problem with Vector Security. I some times make a mistake in entering the code and the alarm goes off. Within a minute the phone rings and the tech asks if I am okay. Then the tech asks my name and password. It is reassuring to me the techs are always there.
Reply from Vector SecurityJun 26, 2020
You made our day! Thank you for the kind words. We hope you continue to be happy with your service and we look forward to continuing to serve you.
