Excellent
Based on 35 reviews
Venstar Exchange4.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Venstar Exchange is the trusted name in international payments for businesses and individuals. You will experience fast, reliable and personal assistance on every payment. We tailor our solutions to meet your needs.
Venstar Exchange (venstar-exchange.com) has 35 customer reviews on Folks Told, with an average rating of 4.9 out of 5.
35 approved reviews, newest moderated first
Clement
Very professional. And fast. I've used their services every now and again for US -> EU fund transfer (and conversion) and they deliver every time. Sad that my contact there left, but the new one is great too. Will work with them again whenever I need to conduct a new transaction.
Reply from Venstar ExchangeSep 15, 2022
Your new contact at Venstar personally thanks you for your kind words!
Alena
Friendly, easy, uncomplicated. This is not the first transaction with Venstar Exchange, and all of them have gone really well. Customer service is very knowledgeable - when our beneficiary changed their banking details to"new account which needs to be further credited to an account at another bank" Axel from VE knew exactly how and what to do and the transaction was completed smoothly. We usually send payments for a few invoices lumped together, and none of our suppliers has not received a payment on time. When transacting with them, I always feel well taken care of. Communication is sufficient and clear, instructions about transfers are easy to follow. Definitely recommend them.
Reply from Venstar ExchangeAug 30, 2022
Thank you so much for taking the time to write such a detailed and kind review. We enjoy offering excellent service, and clients like you are the reason why!
vahome
Venstar (Axel and Andre) were very successful in helping me transfer funds from Berlin to the US. In every step of the way, the service was polite, friendly, personal, expert and transparent. It's hard for me to exaggerate how excellent the service was.
Reply from Venstar ExchangeJul 26, 2022
Thank you very much for taking the time to write such a generous review. We really appreciate it!
Baruch Y.
Venstar invites residents of various countries to register. However, they require certified copies of identification documents, and these are difficult and/or expensive to get outside the US. (In the US, I would go to my bank and get it for free and quickly.) Just wasted time spent on applying. Added after Venstar response: Venstar did not understand my complaint. I did not complain for Venstar following the laws. Rather, I complained for having to go thru the application process in vain. (I checked the first page of the application and it did not indicate anything about certification.) Also, Venstar claimed that I complained that I find this requirement tedious; rather, I found it impractical for me to achieve. Venstar explained: "Certification of documents is only required for documents originating from those countries where we are currently not able to electronically verify identities... Countries and regions where certification is not required are: ... United States." Venstar required certification of my US passport and of the statement from my US bank, contrary to this explanation. Venstar indicated: "This requirement and the exempt countries are clearly stated in our registration form which you submitted." I reviewed the registration form I received from Venstar, which requested the documents, and it did not mention anything about the certification. I find that Venstar's response can only cause me to downgrade my review, rather than upgrade as they requested.
Reply from Venstar ExchangeNov 11, 2021
Dear Baruch Youssin, We appreciate your suggestion that we move to the start of our registration form the legal requirement to have certain supporting documents certified if they are not issued by the countries listed below*. This only affects less than 1% of our clients, but they are as important to us as all the others. We have therefore discussed this with our team and already implemented the change. Thank you. Given that you have not had the opportunity to use our service we feel that the 1 star is rather harsh, based as it was only on the location of these requirements on our registration form and not an experience of our services (and savings over bank rates). If you are willing to re-consider your 1-star review that would be appreciated. If there is anything we may do to be of assistance in the future we sincerely hope to make it up to you. * Countries and regions where certification is NOT required: the EU, Australia, Canada, Iceland, Japan, Liechtenstein, New Zealand, Norway, Singapore, Switzerland, United Kingdom, and the United States. Sincerely, Axel Sturmann Venstar Exchange
George M.
Swift, efficient in time, and clear and precise as to the means and steps required. Excellent customer support.
William M.
I transferred money from the US, the transaction was flawless and as quick as is reasonable. I have used Venstar many times and always found them a pleasure to deal with
lmdejong
I have been working with Venstar for several years now. My account representative, Andre Noce, has provided exceptional service the entire time. It has been great to have the continuity of working with one person. Andre is always extremely responsive and exceptionally helpful.
YV
Excellent service
